About Business
ACE Auto Center Express is a leading Car Repair specialist serving the Charlottesville, VA, Charlottesville area. They provide a wide variety of solutions, including Auto repair shop, Auto air conditioning service, Auto radiator repair service, and other Car Repair tasks. Boasting a solid 4.8/5 rating from 220 verified reviews, their reputation precedes them. As a locally-owned business in Charlottesville, VA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Charlottesville, VA.
Google Reviews
Justin Booth
★★★★★
10 months ago
I had an incident with a trash bag drawstring getting tangled into the rear differential on my HRV. Such an odd occurrence I do realize. But then Tim from Ace noticed it when I was away on a trip. He notified me of the incident and his efforts along with Carlos, John and Kate most likely saved my car from greater damage. I am very much thankful for Tim’s care for people and their property. I am thankful for Carlos’ diligence in help me sort things out for a loaner vehicle and answering my questions while the HRV was serviced. I am grateful to John for his quick and accurate diagnosis of the problem and offer of a solution to the problem from that drawstring tangle. And well then there’s Kate. Well she helped with her kindness and patience while I needed to sort things out for the loaner. Everyone is just fantastic at ACE. I am so impressed by their courtesy and professionalism. Way to go Tim , Carlos, John and Kate @ACE!!
Jesse Wang
★
☆☆☆☆
7 months ago
Appointment was canceled on us twice, also questionable pricing structure. Took for annual inspection, Was quoted $180 to replace windshield wiper and $1300 for brake job. Needless to say I did my own wiper replacement and took the car someplace else for the brakes and got it done around $800 for the full replacement. Will not be returning.
Zhang Pico7th
★
☆☆☆☆
7 months ago
I was very disappointed here, but not due to attitudes or anything, it’s they are just not professional and rigorous. I brought my vehicle there and they said that will fix my car air condition smell. But they didn’t fix it, at all. It gets worse everyday, and we have to re-bring it back twice trying to have them look at it. But all their engineers claim “oh I didn’t smell anything”. I need to taxi back and forth between my home and the auto detail, but they refused to take more work on it. I have been calling and waiting them to call back two weeks now. All I have is a 500$ bill that fixes and checks nothing. Now I have to find a new auto service in Washington DC that hopefully fix thing without making excuses like “oh sorry I didn’t smell anything”.
Shaina Kumar
★★★★★
4 months ago
the kindest worker offered to check my tires, making sure I was safe to drive! very helpful and patient
Marcy Sheldon-Kuenze
★★★★★
10 months ago
I like going to ACE. Unlike the dealership they don’t try to take advantage or upsell you things you don’t need. I have been going there for over a year now, and my household uses them frequently for second opinions on non-warranty repairs, often getting better deals, service, and honesty. Had my inspection, my oil change, and my car completely detailed. Great value.
Margie Smith
★★★★★
a year ago
My daughter took her car there. Tony the shop manager handled the service! He provided contact by Tex or call. He was very honest! Didn’t try make money off my daughter. Told her after the evaluation! An estimated guess of how much. It would cost. And me (Mom) he answered all my questions! In a professional patient manner! That’s a good company! Everyone should give them a try! You will be satisfied!
Amy Crumb
★★★★★
a year ago
Excellent service. Allows you to opt in for texts in case they miss your call. Got me in same day for a flat, ended up getting a few other maintenance items done (my request). No pressure to upsell. Up front about prices. Prices are generally around what I'd expect for market value. The guys at the shop are super friendly, very helpful. Very quick turn-around time, car was in the shop for under 24hr. Oh, also, they did detailing on my husband's car like 2 years ago and it was excellent work at a really reasonable price. Highly recommend!
ruben amaya
★
☆☆☆☆
8 months ago
So I am small business food truck owner. I called for an inspection for 7-10-25 a week and a half prior, I made sure they knew it was a food truck. I dropped my truck off that morning .i came back in the evening and they told me that they never got to it. ACE is nothing like they used to be. The Ex Manager Tony who was excellent with communication and everyone praised in town is no longer there. He would’ve called me hours before and let me know and never let me show up disappointed last minute. If anyone there knows how to reach him please post his number.he told me once before he was a mobile mechanic but didn’t want to mix the 2 business.
Katie Landes
★
☆☆☆☆
9 months ago
I took my vehicle in for an inspection and was told I did not pass due to my front brakes and rotors being too worn down. I made an appointment at another shop, which was significantly cheaper than the estimate I was given here, to get the front brakes replaced. The other shop inspected the brakes and told me my vehicle should have passed inspection since the pads were above 2/32. I felt like I was taken advantage of and I will not be returning.
Hannah
★★★★★
a year ago
Took my car in to get new rear tires after getting flat and from the moment I called to schedule the service was amazing. I had tires that they normally didn't provide but they had even offered to see if they could get them from a different vendor for me and then provided me with quotes for 4 other tires that would work. They were willing to take pictures I had asked for and took me into the shop to physically see why I needed to brakes and rotors before I let them go ahead with it. There was constant communication and they even went as far to take off payment for a service I had requested when they couldn't fully complete it to their satisfaction. Definitely recommended them and will definitely be going back
Pamela Dempsey
★★★★★
a year ago
The service outcome we received from the team at Ace Detailing was exceptional. Our 2016 Rouge was brought in for an interior and exterior detail. The car looks and smells like a new car. Carlos was wonderful communicating with us before and during the service. They won a client. I highly recommend this company if you want a truly professional outcome.
Octavio Diaz
★★★★★
a year ago
ACE Auto repair was a Godsend for me. I was on vacation in Tn and on the way there from FL I had a flat tire. Roadside assitance plugged it and I was able to continue my trip but I was losing air fast. After asking a local for a recommendation, they recommended ACE. Tony was a very caring mechanich and immediately I felt like i was being treated by a friend. He explained that the tires on my car do not accept plugs very well and even patches and not reliable. He seaarched hs inventory and found a tire to get me back on my way but i decided to give his patch a try to get me home so i could replace all 4 tires and have matchign rubber all the way around. Tony did the most he could and even said a prayer for me on the way out. I was so thankful. The patch he provided was great, i only lost 1 lb of pressure during the entire trip and i was able to replace all 4 tires when I got home. God bless you Tony and the rest of the crew at ACE!
Jean Enzbrenner
★★★★★
7 months ago
My heroes! The quick oil change place I went to last night (for the first and only time) did not secure a part and my car started making horrible, scary noises. I went to Ace for help and they were so friendly and helpful. The secured the part and even took pictures for me. I felt very taken care of. I know where I will be going for my next oil change. Thank you, Ace!!
Jenny Strong
★★★★★
Edited 7 months ago
We can always count on Ace to take great care of our 2008 Subaru Forester. Logan, Tim, and Jonathan’s expertise, kindness, and professionalism helped us to get everything diagnosed and fixed in one visit with a shuttle to and from work. Our car now runs and looks better than it did when we first got it! Tim’s AMAZING detailing truly transforms cars.
Jenny
★
☆☆☆☆
7 months ago
This business does not deserve any stars. I had to put 1 star to post. Aces must be under new management. My son took his car there and already knew what the problem was. He dropped it off and it sat in the same spot for a week. Aces never called him and he had to go in person to see why it was taking so long. The first time they told him that they would call him. That never happened, the second time they gave him some reason why they hadn’t started on his car. I told him I didn’t trust them. I’ve never in my life seen a business that keeps your car for a week and doesn’t correspond with you. They didn’t even answer the phone when my son called. My son had to take off work several days due to them not fixing his car in a timely manner and they still this day did not fix it. The kicker is that they had the nerve to charge him $130 for diagnostic fees. That should have been free since they had his car for a week and they did not call him to keep him updated on his car. My son will not go there again he will take it to a reputable car shop. This is definitely not one.
Kurt Peterson
★
☆☆☆☆
3 weeks ago
Twice now my wife has been taken advantage of for a basic oil change and inspection. We won't send business their way anymore.
Hank Hagenau
★
☆☆☆☆
3 months ago
I needed to get my cruise control working again, so I Googled Jeep repair and found Ace. Made an appointment and dropped off my Jeep. It took all day for them to read the PCM and then tell me that they couldn't do anything because the PCM was an aftermarket unit and they could not read it. They charged me $145.00 for 'diagnostic labour', which I paid. I got the feeling they did not want to work on a 1999 Jeep. I mean, how long does it take to not be able to read a PCM?
Nish Dalal
★★★★★
2 years ago
Had my car ceramic coated by Tim. Amazing experience! He gave the work great attention to detail and I couldn't be happier. To top it off, I received a complimentary car wash weeks after the job was finished. Highly recommend this business!
Elaine Gordon
★★★★★
4 months ago
Not from the area, was driving through when my van started making a funny noise. I was able to drop it off on Wednesday and it was ready by Thursday afternoon. They were great with their communication on the issue, tried their best to help save me some money where they could, and got it back to me quickly!
Hans Goss
★
☆☆☆☆
a month ago
I got an oil change it was $168. My wife got one with the same car $238. This place is just scummy lately. They said the labor charge went up. Okay. They also told my wife to wait for the car. My wife assumed that meant it would be quick. Was over an hour and a half. I got the invoice and they charged her $90 for the oil, then $30 for the filter! For one they charged for 6 quarts when the car in question has a max capacity of 4.5 quarts. Filter price is fair by itself, but not when stacked up with the claimed cost of the oil. Just all around bad.
