B&W Auto Body Collision Repair Shop

Kathryn Babineau

★★★★★

6 years ago

I recently had the pleasure of getting my car repaired at B&W. What an incredible experience! I can't say enough wonderful things about the service from owner Charlie and all the staff there, especially Randy in the front office. They were the absolute best to deal with, worked so meticulously to make sure the repairs I needed were absolutely perfect - my car looks better than when it went into the shop! I cannot recommend them highly enough, this should be your only choice if you need a body shop in the Charlottesville area!!!

Andrea Powers

★★★★★

4 years ago

Had an amazing experience with B&W. Had a minor scrape on my vehicle. Sent pics and stopped by the shop to have it looked at. Very professional and kind--efficient work and had me in and out within 30 minutes. Grateful for the experience and would recommend this shop for anyone needing repair. Charlie made the experience pleasant and hassle FREE! My kind of appointment. Thank you!!

Debbie Wong

★★★★★

5 years ago

Charlie and everyone at B&W are fantastic! The work is always top notch. They also go up and beyond to make my vehicle look great, car washed and touch of paint or buffing on other scratches I may have. What I appreciate the most is the customer service. There have been server all times my car have been in an accident (no judgment please!) and B&W helped me understand how insurance policies work and how to advocate for myself during an active claim. I highly recommend B&W for anyone who needed work on their car.

Pat Dougherty

★★★★★

2 years ago

Was referred here by an auto mechanic who recommend B & W for their excellent work and also Honda certified. My CRV looks as good as the day I bought it! Charlie & family were really pleasant to work with. Couldn't be happier with the results! Highly recommend.

Jennifer Ehlers

★★★★★

9 years ago

Had a fantastic experience! As a young woman I am often wary of being taken advantage of when it comes to getting work done on my car. But I never once felt that way at B&W. Charlie was friendly and helpful and the customer service I received from everyone there was phenomenal. They fit me in as soon as I called, started working on my car as soon as I got there, and were finished in less than the estimated time. I was getting my bumper repaired but in addition they fixed my damaged side mirror and a turn signal that wasn't working correctly- for no additional charge! Truly a trustworthy family owned and operated business. I highly recommend it.

Elsa and Stephen Thompson

★★★★★

3 years ago

Such a pleasure to work with the guys here! Finding a place to get car repairs after an accident is so stressful, especially when working with insurance. B&W Auto made it a breeze—I’m so thankful for that! They are knowledgeable and did great work on the car, which is a must. They gave my car a full cleaning, too!

Claire Harrington

★★★★★

7 years ago

B&W is the best and I recommend it to anyone and everyone. I had a terrible week and to top it all off, I damaged the passenger side of my car. I needed my car fixed asap to get to work and I was frustrated after calling (no exaggeration) six places to try to get them to fix my car in a reasonable time frame. Charlie was the only one in Charlottesville that was able to commit to fixing it within the week. Not only was he professional, kind, and caring, but he was trustworthy and I felt like I could unload the stress of my damaged car because I knew I was in good hands. B&W worked efficiently AND they did a great job; my car looks PHENOMENAL...I can't even tell that it was damaged. In a nutshell, great service, efficient workers, extremely honest, and just pure, good people. If you need your car fixed, you're doing yourself a disservice if you don't go to Charlie!

Lauren Rowley

★★★★★

10 years ago

Wow! No fear everyone, there are still kind, trustworthy body shops out there! After my experience at B&W, I will not go anywhere else from now on. I dented my car door pretty bad by accident and wanted to get it fixed asap so my beloved car could look good again. Thankfully, I was referred to B&W. I went there for an estimate and Charlie explained to me all the ways my door could be fixed and gave me options. He also had before and after pictures of similar repairs so I could get a visual which was nice. I told him what I wanted and he gave me a more than reasonable price compared to what I was given by other body shops/mobile vendors in town. When I came to pick my car up, I was in awe. It looked perfect, like nothing happened... Also, I noticed my car was looking a bit more shiny and cleaner than before. When I got in it to home, what do you know, they vacuumed my car out and made it all fresh. They even cleaned the dog slobber off my windows! Thank you B&W! I know I am rambling but I'm so impressed. You can tell people trust them not only by the good reviews but the customers that came in while I was there who they knew by name and who had obviously been there before. These guys care about their work, are honest, and kind. Go there and support this family owned, local business. I am certain you will not be disappointed. Thanks again B&W.

Samantha Strong Murphey

★★★★★

10 years ago

Charlie and his crew were wonderful. He replaced my front bumper for less than I was quoted elsewhere and was able to save me money by salvaging my headlight instead of replacing it. He also paid for me to rent a car, because my insurance didn't cover it and his loaner car (which he lets customers use free of charge) was already being used. Once they ordered the parts they needed, they got it all done quickly. He was respectful of the timeframe I said I needed him to abide by. The only aspect that was less than perfect is that the paint they used isn't an exact match for my car, but it was close enough. For the price, I didn't complain. Overall, it was a great experience.

Sarah Johnson

★★★★★

10 years ago

This is by far the best auto body shop in Charlottesville, maybe even Virginia (or the world!)! We have been to B&W an embarrassing amount of times (don't ask) but every time one of our cars has been damaged, Charlie and the workers outdo themselves. Charlie refuses to let a car leave his shop in anything less then perfect condition of repair. He will go to bat for you with insurance companies and will keep the car until it is done right. If you trust him and his team, your car will come back looking better then before it got damaged. Love love LOVE Charlie and the team at B&W and will come back anytime and keep recommending them to everyone! It is so nice to work with such an amazing family owned and operated business. These are some of the nicest people you'll ever meet and have the pleasure of doing business with. Thank you!!

David Hawkins

★★★★★

12 years ago

Trustworthy place - Excellent customer service. Involved in a bad accident and needed help right away. Greeted when I walked in the door by the owner (Charlie) and his wife(Tammi). They patiently walked me through my estimate - not pushy, lots of information, lots of experience - I could tell they genuinely cared about me as a customer. They didn't try to sell me anything I didn't need and were completely straight-forward. The car came out looking EXCEPTIONAL. They did exactly what they said they were going to do, and the workmanship was absolutely top-notch. My first visit turned me into a life-long customer. Thanks B&W!!!

Michelle Chen

★★★★★

12 years ago

They are INCREDIBLE! I was in between them and another auto body repair shop, and I'm extremely happy that I chose B&W auto body repair shop! First of all, Charlie was amazing because he explained in detail how they were going to repair my car. This gave me a lot of confidence to leave my car with them. They were also very conscious and nice to repair my car on time. I had to drive home a week after I had time to drop off my car and they made sure that I would have my car, like new, before I had to drive home. In more detail, my car had a big dent in the right back side of my car (before the bumper), caused from someone backing up and crashing into my car. The damage was pretty awful but they made it look perfectly new. It looks as if nothing happened to my car. No small imperfections and the color matches!! I highly recommend them!

Typhanie Putze

★★★★★

9 years ago

This is hands down the best auto shop I have ever been to! Everyone that works here is knowledgeable and helpful. My car was totaled in an accident that wasn't my fault and Charlie went above and beyond to help me get straightened out. He talked me through what I needed to do insurance wise, and answered all of my questions. You won't find anywhere else with the quality of service and friendliness that you do at B&W.

John Keefe

★★★★★

9 years ago

I drive a 1990 VW Westfalia that is my baby, and I'm skeptical about who I let work on the body of my car. A good friend recommended that I go to B&W for some cosmetic work I wanted done. I seriously could not be more satisfied with the work they did. The entire experience from start to finish went well. Charlie and his team are cool, kind, fair, knowledgeable, and skilled. I've actually sent my own mother to have some work done on her car at this place too. Highly recommend B&W. Sincere thanks, guys. See you again soon.

Stephen Wikoff

★★★★★

7 years ago

I can’t say enough good things about Charlie and his team. I had a slight imperfection from a job his team did over a year ago. Charlie realized the problem, diagnosed it, and repainted the entire bumper for free. I did not expect that! He has always been supremely professional, good hearted, and ethically minded. I offered to pay him something for the work done, and he would not accept it. Such integrity for these modern times! Take your car to B&W- you will not regret it! - Steve

Greg Benham

★★★★★

8 years ago

Charlie gave me a price that was over 30% less than the next closest shop (one shop said the work I wanted done was impossible). They completed the work in 3 days. Car looks like new. Even did a little additional work at no charge. I'd definitely go to B & W the next time I need body work.

Christopher McComb

★★★★★

6 years ago

B&W Auto Body has fixed several cars for me over the years. The owner Charlie is super knowledgeable about all aspects of collision repair. They are also on the leading edge of technology, for as we all know vehicles are more computer than machine these, and they have the tools and the skill to fix any car. (I even saw a Tesla sitting in the repair bay last time I visited). If you are in a need of getting a car repaired due to an accident, be it a small fender bender or a large multi-car collision, I would definitely recommend B&W Auto Body. Every time I have visited I have been treated like family and they go out of their way to make sure the customer is completely satisfied. I noticed after one time I had some work done, a very small repair getting a small dent and scratch touched up, they had even cleaned the car inside and out. I cannot stress enough how pleased I was with the service I received for every car I've had worked on here. Please, if you need a vehicle repaired you should take it to B&W Auto Body!