Reviews
Loubar (xXx_THE_ELIMINATOR_xXx)
Really friendly and helpful. Helped me put in a battery that the Urbana store wouldn't do that literally took 5 minutes.
★★★★★ 5 years ago
Colleen Bezich
Very very helpful people I had a really good experience there they really try to help me find the part I needed for my cap
★★★★☆ 3 years ago
Cody Gayhart
Always great service and they look up any parts you may need. Very helpful too for people like me who are car illiterate.
★★★★★ 6 years ago
Mymy Gnahoré
I got my part and have my car door fixed...thank you guys
★★★★★ 2 years ago
Cold Management
Auto Parts Advance is a good store, they got men in there with the advise on car parts and fluids, their computer tells you where anything can be found, their willing to ship to store nearly whatever is not in store, at no cost to you. Good location.
★★★★★ 7 years ago
Parker F.
Got treated like I was stupid. My friends have experienced problems with before aswell, don't waste you're time coming here drive the extra couple mins and go to O'Riley way better service and lower prices to but if you go to advanced anyways don't say I didn't warn you that they are fraudulent and extremely unprofessional and disrespectful.
★☆☆☆☆ 6 years ago
Siromarr Fisher
Very nice and helpful associates, excellent job
★★★★★ 8 months ago
Jonathan Larson
Great service! I was only looking for a replacement headlamp, but the staff was able to look up the correct bulb and I was in and out in less than five minutes.
★★★★★ 7 years ago
Penny Russell
The guy that waited on me was not friendly at all. I said I needed to replace the light bulb in my car/ turn signal, could someone put it in for me? He just says no we can't do that I was like they always have helped me before? He's just staring at me.I was like well if you can't help me I'm leaving! He didn't say sorry it anything..I went down the street to AutoZone & guess what? That young man was more than happy to help this old lady!!
★☆☆☆☆ 4 years ago
Glitz Shopper
We are from out of town and our muffler had fallen off. The shops were all closed. We were lucky enough to run across this gentleman who had no problem coming out to help us. Thanks J. Shaw for helping us out! Greatly appreciated.
★★★★★ 7 years ago
Alex Farthing
Staff were super helpful and even helped us after the store was closed on their own time. That's the kind of customer service experience that keeps you coming back. I hope that i find one as good when we move to Florida.
★★★★★ 7 years ago
Jesse Shepherd
Good parts ppl are becoming fewer and fewer but this Advance has a good staff that have automotive knowledge which is ESSENTIAL when buying parts.
★★★★★ a year ago
Mark R
I just worked with Justine at Advance Auto Parts, along Mattis Ave. in Champaign IL. Justine was knowledgeable and did a superb job troubleshooting my car and transponder batteries. Thank you Justine!
★★★★★ a year ago
Josh Penn
Drove my car through a deep puddle and car stalled. Raining hard and 2 employees came out to help me push the car out of the road. That's what I call Customer service and just plain nice people. Thank you so much for your assistance
★★★★★ a year ago
James Owens II
When buying calipers for squealing brakes, avoid a second trip and buy caliper guide pins the first time... If you really want to make it right, replace the pads I just bought from you 2 weeks ago, so I don't have to buy them again, due to a lack of knowledgeable staff to help with what it takes to do the job right the first time.
★★★☆☆ a year ago
Jakob Stroud
Decent store, I’ve bought Xenon headlights from this establishment and the guy who began to help me was great and explained each different headlight i could want until another guy came over and overtook him began talking to me, this guy is the issue, I don’t recall his name but he is always wearing a Bluetooth earpiece and has something negative to say and is not very friendly AT ALL he definitely is no good in the customer service department but he will at least do his job. I have since had to replace the headlight due to a manufacturing issue but i was able to still claim the warranty and wasn’t a huge deal, it was not the establishments fault but still wasn’t happy i was going to have to replace them after 2 months of purchasing and installing them. All the staff is relatively friendly except that one guy, consider taking some customer service courses and my reviews may be different.
★★★☆☆ 7 years ago
Sikkibahm1899
Great service, got a battery there today and Randall (I believe that was his name) installed it for me. He went above and beyond, cleaning the corrosion off both the connectors and the metal support bar and replacing a bad nut as well. Fantastic help, will definitely be coming back again next time I need any car parts.
★★★★★ 2 years ago
Bonita Bear
We visited the Advanced Auto Parts, at this location. I was concerned about entering the store at 8:00 p.m., to have our car battery tested...when the store's closing time was 9:00 p.m. My concerns were quickly banished when the Store Manager, greeted us and checked the battery without hesitation! We were in awe of Justine's knowledge and handling of the test equipment. Her explanation and diagnosis of our car battery's condition was much appreciated. She delivered excellent Customer Service! *Shout Out to Jake!************************ In my most recent visits to Advanced... *Jake, has assisted me by answering all of my automotive questions/concerns. He helped us to make the correct product selections. You can immediately tell by the Service, that he provides, that he is both passionate and knowledgeable, about helping the Customers! *Daniel, was on Duty this evening, and was eager to assist my son, and I. We are never disappointed, by the staff, working there. Their Customer Service continues to amaze us. Thank you, Daniel! We appreciate you, and your knowledge! See you soon...:)
★★★★★ Edited a year ago
Asher Trotter
Walked in and was immediately served at the desk when asked what I was looking for she immediately knew where the parts were. Good prices and great customer service. Would definitely come again! Parts worked great too!!
★★★★★ 4 months ago
Shawn Mitchell
I placed an order online for pickup. I had a 15% off promo since the online order was over $35. When I went to pick up my part, the order was out of stock. Like, they told me there was 3 in stock and suddenly there are none? Okay. They found the part at a different store in town but they had to refund me and re-charge it. When they re-charged me, they didn’t give me my 15% off discount. Ridiculous experience.
★☆☆☆☆ 4 months ago
