Advance Auto Parts

Evan Nichols

★☆☆☆☆

a year ago

Came in to buy a simple mirror for my Tacoma. Asked in the beginning if they had any with turn signal. They looked them up and said they had one. They asked if I wanted the cheaper one after I had clarified my needs. I said yes because I had clarified what was needed. I even asked once more at the end to verify it was the one with a blinker. They special ordered and charged me freight which was expected. A week later the part shows up. I open the box and no blinker. They wouldn't even pay me back the freight they charged me for the wrong. All they said is " you said you wanted the cheaper one" even though I explicitly said with the blinker. They never even had the correct part so they litterally just sold me what ever they had. Jon and Martin. Take responsibility for the mistake and make it right! I will never go here again.

Claire Kirkpatrick

★★★★★

3 years ago

The staff go the extra mile to take care of their customers, and I experienced this in my visit yesterday. I bought a new battery for my car keys, and the cashier went ahead and changed it out for me on the spot (without me even asking him to do so)! I also bought a part of windshield wipers, which ended up being incorrect for my car. Sean went truly above and beyond to ensure that I not only could return the windshield wipers in exchange for the proper pair (Initially, I hadn't asked for a receipt, which was a bad idea!), he also took the time to explain to me why they were incorrect. He then installed the new pair for me! Fantastic service; I will be relying on this store for all future auto part needs.

Joe Houlihan

★★★★★

2 years ago

Went to O’Reillys who were not open despite store sign saying they were open an hour ago. Hopped over to Advance. The manager helped me out, found the exact part despite the computer saying they didn’t have the right one. Helped me on a quick installation and saved me a couple hundred bucks at the dealership. Top notch service, well done and thank you! Will be my first stop next time I need parts and support.

Chloe Clark-Soles

★★★★★

a year ago

DJ was so incredibly helpful. Not only did I easily get the battery swapped out but there was an issue that he went out of his way to help me on. He was so kind and knowledgeable and made sure that everything was fine and safe before I left. Seriously shout out to this guy!!

Dimitri Weslosky

★★★★★

2 years ago

The best Advance Auto Parts hands down! I have been doing business with this storefront for over three years now - the team here is always dependable, incredibly knowledgeable, and will help you with whatever issue you may be facing. I have learned so much about my car from this team - specifically Sean, John, and Erik are amazing. I will definitely keep coming back - the customer service is top notch!

James

★★★★★

2 years ago

JON is the man!! I am a local and a regular and every time I come in I get the best customer service. Everyone is great at this location but I try and get helped from Jon every time! Exceptional service, great attitude he is a golden example of fantastic service especially at a auto part store where service is extremely vidal in the success of basic maintenance and upkeep. When you have an employee like this it keeps customers coming back and loyal to the brand!!! Thank you JON and thank you advanced auto parts.

Lion Turtle Moving Company LLC

★★★★★

a year ago

Jon is the man!! He helped us in no time flat, asked us about our day, informed us on multiple products, had us laughing out the door within minutes. Great customer service! We highly recommend this store for its product availability and great management style 👍

Neil

★★★★★

a year ago

Derek M at this Advanced auto parts checked and replaced my car battery for free so quickly and professionally, I tipped him and promised to put in a review. Great people at this shop, very friendly and very knowledgeable! Thank you Derek!!

Seetha Kolli

★★★★★

a year ago

The staff here is amazing. I had a four hour nightmare that ended up being a battery issue. It was late by the time I got a jump and this store was still open. The manager (I believed her name was Melanie) helped me select the right battery and changed it for me. The old one was so corroded that it was fused to the terminals. It was pretty cold and dark but she didn’t give up even though it took 30+ to break it free and was so friendly and kind throughout the whole process. She got me fixed up and on my way after a long horrible day, couldn’t be more grateful to her!

Kristopher Foreman

★★★★★

7 months ago

They were very courteous and respectful and had the obscure part in stock that I needed. Great place to deal with in my recent experience.

Shelly C

★★★★★

3 months ago

Miguel was great — installed a new battery and got me on my way.

Christian Sayer

★☆☆☆☆

11 months ago

Sadly every single time I have grabbed any replacement parts for my car this place has failed even now just getting a gasket for the drain plug they didn't have one besides a complete screw with gasket. And after the zoul Change not even a day later I notice oil leaking all over the place and the oil is not cheap 5 gallons for 65 bucks. For me it was the last time I have spent any of my money at advanced and will just deal with ordering what I need at Amazon.

Laurita M

★★★★★

7 months ago

Cal is a five star team member! Thank you Cal!!! All my questions were answered on the phone resulting in my purchase with ease! Respectfully Checked product availability and price with a friendly demeanor!!!

Deedra Cardona

★★★★★

8 months ago

Melanie was EXCEPTIONAL! My engine light came on and I was worried. She read my “check engine light” and told me what it stated on her machine. It was good to know and I really appreciated her desire to assist me since I am a woman. The customer service by Melanie was over the top and this is definitely where I would spend my money if I was purchasing parts or car accessories. I am a very pleased customer and wanted to share my positive experience.

Lacy McKenny

★★★★★

5 months ago

Zion was a huge help, and very kind! Replaced my battery quickly. Would recommend him 10/10!

Ron Pomplas

★★☆☆☆

2 months ago

At one time I was a fan of Advance Auto in general but from recent experience it seems they've really gone down hill, especially in the areas of product knowledge and customer service on the part of in-store staff. My recent visit to the Boulder store was just the latest of several unsatisfactory experiences (spanning several stores).

Jennifer Schmitt Leksander

★☆☆☆☆

2 months ago

I stopped by to make a quick purchase, only to find that they had closed the store early. When I walked up to the locked door it was exactly five minutes before the posted closing time on a Saturday. Since I knew exactly what I wanted to buy and where it was located inside the store, it would have taken me only one minute to grab the item and get it to the register. Now I am a very unhappy customer and unlikely to return.