Audi Boulder Service

Matt Ringer

★★★★★

a year ago

I have worked with Eli several times over the past two months. He is super communicative, and accommodating. The work was completed expeditiously. I will be bringing my Q7 to him if other issues arise.

Michael A. Weiss Jr.

★★★★★

10 months ago

Steve in service has provided our family with consistent and prudent advice for keeping our vehicles in tip top shape for years! We are grateful for his service!

Robert Kaiser

★★★★★

a year ago

Tina is a great service coordinator. I appreciate her keeping me informed and working to get the best solution. I met Jason and am glad he worked on my older car to get it right again after another shop had caused issues for me.

Brad Dassler-Bethel

★★★★★

a year ago

Audi Boulder continues to have excellent service. For my 105k mile service: the drop-off was quick and easy; getting the requested loaner car was simple; the video from the mechanic reviewing the service and recommendations was thorough and easy to understand; and pick-up/payment was a breeze. Steve, my service advisor made the whole process smooth and pleasant.

Eric Hunt

★★★★★

Edited 9 months ago

Steve was a pleasure to work with. He was knowledgeable and informative and has great customer service skills. This is not the nearest service center to me, but I will be returning. Thank you Steve Barbour! Update 05/29/2025. Steve and team continue to impress. Pick up and drop off for both less than 5 minutes. No wait no hassle, outstanding service!

Kimara Smith

★★★★★

3 months ago

I’m sad that this location is closing. These guys are fantastic! Steve, Christian and Joel! They are a solid group of guys!!

Tom O'Brien

★★★★★

10 months ago

I had a problem with my Audi Q5 and Matt in the Boulder Service Group was helpful and efficient about getting me in right away. Also, the Service Technician, Bruno, did a nice job of making a video of the work done that was clear and helpful. I will continue to use Audi Boulder for my car.

Julia Warder

★☆☆☆☆

Edited 7 months ago

I thought I had a great experience at this Audi. But no. I had to take my car back two times, one because they didn’t seal my steering correctly which resulted in me waiting longer, then returned it because I payed for alignment and when I drove it, it veered right, and prior to making any appointments at Audi, it never did that, it always drove straight. I took it back, they looked at it and said it was fine. I took it to another dealership, and they told me they damaged my bottom shields, and they said my alignment wasn’t right and even showed me how and the numbers for each wheel. All my bolts they took off were loose and missing as well. I trusted Audi, but now I don’t think I can, because they lie and take money for things they don’t correctly do. The tech at the other dealership told me that whoever did my car, did not care for it and didn’t even touch areas on my car they promised they “fixed” AND I payed for it! The staff are great, and treat you nicely, but the techs need to be more professional. It feels I can’t do anything at this point because whenever I go in, they say it’s fine, clearly it’s not if it doesn’t drive right and other techs from other dealerships are telling me otherwise.

Larry Hintz

★★★★★

7 months ago

Audi Boulder Service department is doing it right. Was able to get an appointment with service the next day (not months out like other Audi service shops). Steve in service department was exceptionally professional and welcoming as this was my 1st experience. Definitely going back.

Mark Mueller

★★★★★

10 months ago

I've always owned audi's since my 1978 5000. I've had many experiences with every dealership in Colorado as well as dealerships in Portland and Salt Lake. This was by far the best service center that I've worked with in that entire time. Scheduling appointments was super easy, including getting a loaner. Everyone was low key and easy to work with. Plus the team was able to think out of the box and find an unconventional repair to resolve the issue.

Abid Shareefy

★☆☆☆☆

6 months ago

I brought my car in because the check engine light was on. The dealership charged me $250, claiming they fixed the issue. Just a week later, the check engine light came back on. It turned out the car only needed one quart of oil, which cost me $12, and the problem was gone. I feel like the dealership did not provide proper service or value for the $250 I paid. Instead of identifying and resolving the real problem, they just took my money without a real fix. Very disappointed in the experience and do not recommend.

Lindsay Steele

★★★★★

9 months ago

I had to bring my car into Audi Boulder Service two days ago for a defective airbag, and I couldn’t be more impressed with the experience. From the moment I arrived, I was greeted warmly by John, who was incredibly friendly and welcoming. Christian kept me updated throughout the entire process with clear communication, detailed reports, and even videos, which I really appreciated. I honestly can't say enough about the level of service they provided. It was refreshing to experience such genuine care, professionalism, and great conversation. The world could use more of that kind of customer service! Thank you both, and thank you, Audi, for getting everything taken care of so smoothly.

Chantel Ellerington

★★★★★

5 months ago

I love taking my car to Audi Boulder Service. Always so friendly, prompt, and informational on the services being completed each visit. Highly reccommend.

Daisaku Dixon

★★★★★

Edited 3 years ago

I think I’m going to be very happy. TBD………. Upon the completion of my work being completed I am extremely satisfied and have zero complaints. I received a full video of all that was to be completed and the trouble shooting process. Steve was my advisor and Jimmy was the mechanic. Great experience and I hope the other shops follow suit as I’ll be soon getting my next one in Tucson, AZ.

David Erickson

★★★★★

5 months ago

Steve in service was great to work with during the claim. Communication was consistent, everything was handled quickly, and the process stayed smooth from beginning to end. Really appreciated the professionalism and attention to detail throughout.

Julie Freelove-Charton

★★★★★

6 months ago

Audi Boulder Service truly saved the day—and my road trip to California! Thank you for the excellent customer Service: Just one day before I was set to hit the road, my Audi’s coolant sensors lit up, warning me to turn off the engine immediately. Given that I had the entire coolant system repaired just two months ago at an Audi dealership in California, this was concerning. I called Audi Boulder, and they graciously fit me in for an appointment that same day. Shelly greeted me with a friendly smile. The Service Team jumped into action and quickly discovered that the sensor was faulty and hadn’t been replaced during the previous repair—there were no actual coolant issues! Thanks to the amazing team—Andy, Chris, Ryan, Robert, and Steve—my road trip was back on track! Their dedication to outstanding customer service made the experience exceptional. Thank you, Team, for your fantastic support! Thank you, Team, for your fantastic support!

Christopher Kirgan

★★★★★

4 months ago

Christian went above and beyond with outstanding communication, honesty, and detailed explanations about my beloved B5 Audi S4. If more businesses operated the way Boulder Audi Service does, the world would be a far better—and far more honest—place. The 4.5-star reviews truly speak for themselves, but Christian’s care and thoroughness deserve special recognition. The technician’s work was equally impressive. It wasn’t cheap, but you absolutely get what you pay for: top-tier service, quality workmanship, and complete transparency. I can’t recommend them highly enough.