About Business
Arizona Import Specialists brings expert Car Repair solutions to the local community in Tempe, AZ, Tempe. From Car repair and maintenance service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Tempe, AZ appreciate their attention to detail, leading to a consistent 4.8/5 rating from 58 reviewers. By focusing on the specific requirements of the Tempe, AZ area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Tempe, AZ and beyond.
Google Reviews
Morgan Glassco
★
☆☆☆☆
14 years ago
Be warned, this shop tried to pull one over on what they considered an unsuspecting customer. I needed a simple bleeding after installing some parts myself. They wouldn't quote me a price over the phone and asked that I take the car in. After dropping off the car they called back and tried explaining the part was installed incorrectly and it was going to cost more than any other shop quoted me over the phone. I asked them not to work on the car and went back to pick it up. Confidently, I explained it was correct and offered supporting evidence which they couldn't produce because "the internet was down". I don't think they realized I did the installation myself and knew exactly what was going on, I just didn't have the required tools to do the bleeding myself. They fell back on telling me "they fix this all the time for other customers" which really means the cars come in correct and leave out of factory specs. I waited to post this until I found a reputable shop who confirmed correct installation and performed the bleeding for 1/3 of what this shop wanted. I was given the whole "I have been doing this for 30 years and if you don't want to believe me.." song and dance. Well, I was a mechanic in the US Army and while I haven't worked on BMW's long I can follow instructions as good as anyone and know how to turn wrenches. I emailed the shop proof immediately after I got home and never got a response.
derek pomeroy
★★★★★
7 years ago
The entire team at AZ Imports is great! The service writers take time to educate you on what is going on with your car as well as give you a timeline of when things will need routine maintenance that the mechanics take their time to go over the vehicle in detail and find the little things that go neglected by other mechanics. When it comes to big repairs they have been upfront and told me that its either sell or repair due to the value of my old rust bucket. When we looked for a new car they took time to look at the car I was going to buy before I bought it and gave me the bill of health of the vehicle so I knew what the dealership was not telling me. Most of all they don't pressure you to get things fixed. Been going here for almost a year since I moved to the Valley and will continue to go there.
Megan Roselle
★★★★★
a year ago
Excellent service! Went in for a transmission issue, they fixed the problem quickly and the pricing was more than fair. Gary was very helpful and informative every step of the way. Easy 10/10, highly recommend!
Nick Cabral
★★★★
☆
12 years ago
I took my car here on recently and had a good experience. I knew I had a lot of things that needed fixing so I was going into things with the expectation of spending money. They very helpfully broke everything down into a list of things that needed fixing right away and things that could wait. This gave me a good sense of priorities and definitely helped me decide what to focus my money on. I would definitely recommend this place for anyone looking to support a local shop full of helpful folks who take the time to explain everything to you and don't try to push things.
Larry Jones
★★★★★
8 years ago
Great service from a trusted shop. I have sent multiple vehicles to them for almost 20 years and always treated right. I trust their advice and love how they state 'this is what I would do if it was my car' when you are considering various options or recommendations.
Nick Bastian
★★★★★
12 years ago
I drive an old ( 2001 ) car that I still enjoy driving. The guys at AZ Import Specialists have handled all of the maintenance and repairs for at least the last 8 years or so and I've always felt they were honest and reliable. After paying too much money to the local dealer for maintenance, I was very thankful that a friend told me about this place. Joel and his crew know BMW's inside and out and I wouldn't take my car anywhere else. Give em' a try...
Dart ForceOne
★★★★★
9 years ago
Arizona Import Specialists not only takes excellent care of our vehicles, but also their customers. Reliable transportation is mandatory in my life and when I decided to quit throwing $$$ into a nineteen year old minivan, Joel and crew went over the replacement with a fine toothed comb (at no charge) before I bought the newer pre-owned vehicle. The car comes back from servicing clean, without scratches too. I have much confidence in their expertise and a few times, the car has had an issue (which turned out to be insignificant) and they have driven it, checked it over and not charged for the occasion. They are very accommodating and ensure that I get to work on time. If you want to have your car cared for by polite, knowledgeable, caring folks, AZ Import Specialists is the place to go and that's why I do just that!
Tierney Chesser
★★★★★
9 months ago
Great shop! As a female, they can be difficult to find shops that aren’t trying to run you around. The shop is very attentive and communicative and the technician Gary 10 out of 10.
John O
★★★★★
3 years ago
Best BMW shop ever! Also known as Bill's Beemer, I've used them in the past on an older BMW. Just recently, I had my front control arms on our BMW Z4 replaced by these folks. They are honest, do excellent work and keep to the promised schedule for job completion....at 65% of what the "stealership" expected for the same job. Keep these folks in mind for ANY of your import auto needs. Talk to Mike or Joel. I promise you will not be disappointed!
Marissa Crewse
★★★★★
5 years ago
I took my car in because the battery light was on. They called me and confirmed the alternator went bad. I got my car back the same day and it was clean and running great. They even fix my door panel which was loose. Will definitely be taking my 05 Civic back and would recommend to a friend and family.
Sarat P
★★★★★
5 years ago
After my Audi warranty expired, I was being squeezed out of every penny by the dealership. I found these guys online and took my car there. This was 2016. Did not ever need to look for an alternative. These are the guys I trust. Straightforward, honest and reasonably priced.
Nicole Noble
★★★★★
7 years ago
Helpful and Knowledgeable staff! Took my Mini Cooper in to have it looked at and the mechanics were so friendly and quick- in and out within the work day. They took the time to explain things thoroughly and offer suggestions on how to prevent issues arising again. Definitely will continue to bring my Mini here. Very trustworthy and polite. Overall a sound team of mechanics!
Gary Lown
★★★★★
2 years ago
Great family owned shop with an ethical value you just don't see anymore. Quality and honest service. I've had my BMW, Honda, Jeep, Mitsubishi, and even my Ford serviced at Arizona Import Specialist. Highly recommended.
Shannon Hershman
★★★★★
5 years ago
I've already written a review on Yelp years ago but I've been working with these guys now for 7 years. I'll never take any vehicle anywhere else! They have been helpful and supportive and friendly in any circumstance I bring. Especially Mike whom I usually work with. I recently brought in a vehicle for a buyers inspection and saved myself a lot of grief and expense by not purchasing a car I was told by the dealer was in great condition. They are trustworthy and take the time to explain and educate me on every repair they bid! As long as I own a vehicle this is the only place I'll ever go for repairs!
Dr. Lori C. Ebert
★★★★★
6 years ago
I'll never take my cars to any other shop! Joel and his team are extraordinary! They have taken care of my 2005 Saturn for 15 years from oil changes to deeper repairs and have always been fair. I trust them and they kept me in a safe running car for 15 years. I believe prices are always fair so I have a good car and they make a living, how business should be. And Mike is just the BOMB! He's given me so much authentic and straight up advice over the years and was pivotal in my new car purchase. My family has come here for 20+ years, I refer other friends and family so give them a shot! Great local business to support and you'll be treated well, fair and they back up their work. Great integrity all around. I'm in my new 2020 so it may be awhile, but I'll be back!
clinton parker
★★★★★
10 months ago
I have brought more than a handful of cars to these guys for years and referred many more. Can't say enough about their quality of work and customer service. Dealing with Joel, Mike and the team has been nothing but a pleasure.
Surani Joshua
★★★★★
a year ago
We have been coming here for years with our Toyota cars, which are always older and second-hand. It is the most incredible thoughtful mechanic shop. 1) I’ve never been talked down to or condescended to, ever. Including when I (a woman) am asking what may be very basic questions. Everyone there is knowledgeable and happily answers any question, unlike some chain shops. 2) They always stay on the phone after giving me an estimate and talk me through things like: - what is a safety issue versus not - what can be put off for later, and what could get worse or more expensive if I delay - at what point it seems worth fixing versus time to sell Because money is always tight! 3) They put effort into scheduling so you have the best chance of getting it back same day. 4) VERY affordable whenever I have comparison-shopped. 5) The work is done, done well, & at pick-up they talk me through anything I should know or be looking out for.
Thomas Saguaro
★★★★★
9 months ago
I'm an old guy who appreciates knowledgeable professionals and AZ Import Specialists has got the talent. I've been bringing my vehicles here for years and they've always been honest and straight forward with me. I've bought and sold cars based on their advice. Mike has even gone way out of his way to help me buy my next car. When I brought my car in for a strange noise their technician Gary test drove with me and was able pinpoint exactly what was wrong before making to the end of the street! I trust these guys and never feel over sold. Getting my inspection and estimate via the Internet is something I didn't even know was possible! This small family owned shop is awesome. Go here and tell the guys Mr. Saguaro sent you.
D AC
★★★★★
3 weeks ago
This highly rated repair shop does not disappoint. Uber professional and knowledgeable team that was a pleasure to work with.
Scott Van Dyke
★★★★★
Edited 5 months ago
First of all my background: 38 years in the Automotive Dealership Service Industry … Now to a very factual review, this shop very much has the customer interest in heart & mind. This was my 1st time experience doing business here, and will continue to do business with this shop. With credit to Mike ( Advisor ) and Joel ( owner ) are the main reasons what makes doing business with this shop a good experience. So in short, don’t look any further for an Import repair facility, because this is it…PERIOD. …Scott Van Dyke…Scottsdale, Az.
