Auto Pro Collision Staten Island Auto Body Shop

Mary C

★★★★★

2 years ago

I had a wonderful experience with Auto Pro Collision. They were very responsive, helped us with the insurance claim, and kept us informed every step of the way. The repair was finished much quicker than the estimated timeline which I very much appreciated. I wouldn’t trust any other body shop with my Tesla Model Y, it looks brand new again! Very happy with my experience and HIGHLY recommend them to every Tesla owner. Thank you Jim for taking great care of us!

Sharon Bethea

★★★★★

8 months ago

They did an AMAZING JOB on my car . They made my car look BRAND NEW 💯 I'm so VERY HAPPY with the service that was provided . Miss Evelyn you ARE THE BEST . Your customer service skills were perfect .You are so knowledgeable and professional. Thank you ALL for EVERYTHING 💖

JoAnn K

★★★★★

4 months ago

This was the 3rd time I have used Auto Pro and they never disappoint! Someone side swiped my leased car in a parking lot while I was shopping. It was pretty bad and it had to be fixed before I turned it in. Without going through my insurance Darren gave me a great price, and my car was ready in 5 days. Their customer services is always great and my car came back to me looking like it was just off the showroom floor.

Sidney Rodriguez

★★★★★

4 months ago

Auto Pro Collision on Staten Island did an amazing job fixing the plastic undercar shield on my car. Fast service and super friendly staff. My car feels brand new again. Highly recommend!

Sengodan sp

★★★★★

2 years ago

Last month I went to fix my Tesla y after I ran over a deer. Jimmy was very nice and kept up his words on the delivery dates. I was so concerned since it was a month old new car. He made it sure to fix it as it was looking earlier. Very nice and I am happy. I would definitely recommend this body shop. Thanks again.

Arthur W

★★★★★

Edited a year ago

Nice and clean place for car repair. PS they did great job on my Tesla! The car looks like new! The front desk lady is so nice to help!!!

edwin rodriguez

★★★★★

5 months ago

Autopro Collision is a 5 star all around. All of the staff did a great job and Jim and Evelyn are the best. Anyone giving less than 5 is just someone who just loves to giving a negative review for just because. This is definitely a 5 star and nothing less.

Matthew McDonnell

★★★★★

7 years ago

I brought my Mazda3 in for some minor repairs on the front bumper (lost a battle with a pole at 3MPH). I had some scratches and yellow paint on the front bumper and headlight, and the bumper had popped out of the clip. They took care of it right away, and I can barely tell the difference. Couldn't have asked for better quality service or nicer people. I'd recommend them for any and all auto body work.

Suzy Masoud

★★★★★

Edited 3 years ago

These guys are great, very professional and clean work. Someone had hit into my rear passenger door, they ordered a new door, replaced and painted it. My car looks new again!

Michael Gershbeyn

★★★★☆

Edited 3 years ago

UPDATE: since this review, they have reached out to me and have corrected both the door alignment and buffed out the paint to a proper shine. The service manager was courteous and apologetic that it went out the door the way it did. This is for a repair done in early 2020. I brought in an Audi A8 with damage to the front passenger door, as the car is aluminum the door had to be replaced. The setup process for the repair was courteous and professional but kinda went downhill from there. They had my car for almost a month, longer than what the insurance is will to pay for a loaner so had to pay out of pocket for that. No one contacted me with any progress report. When I got the car back I heard wind noise from the replaced door, one of their reps took a ride with me and claimed he didn’t hear anything. It was a rainy day when I pick up the car so I couldn’t see the paint job very well, few days later on a sunny day I noticed where they painted was duller than the rest of the car, had swirl marks and micro scratches. I also later noticed the rubber gaskets squeaking when I used the soft close function of the door. Turns out the squeaky gasket and the wind noise are because the door is not properly aligned (pictured). It looks like corners were cut and no quality control. Due to getting the car back right before the start of the pandemic and lockdown I never went back to have these issues addressed and I’m not sure I’d trust them at this point to address them correctly. They charged GEICO around $6000 for the job. Now I need to find a new body shop to correct their mistakes. I would not recommend.

Princess

★★★★★

2 months ago

I highly recommend this spot to get your car fixed if you get into an accident . Great customer service and fast service. My car looked like a brand new car after

Keishla Nieves

★★★★★

a month ago

Great customer service. Kept me informed throughout the process and always answered any questions I had. Also guaranteed work! Highly recommend.

Tyra Allen

★★★★★

9 months ago

Auto Pro Collision is amazing! Everyone here is very welcoming and friendly. They did an amazing job with my car and I really appreciate that. They really made the insurance process easy and kept me updated the whole time. 100% will recommend them!

Susan Williams

★★★★★

10 months ago

If I could, I'd give them 10 stars! Evelyn was patient and extremely helpful during "a difficult time" for me. They accepted my car last Friday when it was scheduled for Monday. Evelyn kept me informed about what was going on. I just picked up my car in 1 week, and it looks like new. Thank you to all the Auto Pro team.

Magic Bo

★☆☆☆☆

2 years ago

If you have Tesla car be aware , if you Turo customer be aware !! While I understand that may be the only certified auto body shop in Staten Island by Tesla, quality of work performed is unacceptable. I stopped the shop on February 7th to request an estimate for my tesla. During this time, I spoke with Jimmy Barakat , shop menager and gave him all the necessary paperwork from Turo to complete estimate. Jimmy assured me that no other documentation is needed from me and that he will take from there. In the meantime, I did check few other body shops , estimate I was given ranged from $1 to $3.5K. However, I still waited for Jimmy to get back to me as the estimate was coming from Tesla certified body shop. On march 4th, Jimmy called to inform me that he cannot perform estimate without seeing the vehicle . I drove my Tesla and left the car for an estimate as instructed. Finally on March 8th, Jimmy called requesting paperwork from Turo . I drove to the body shop and asked what happened and why this is needed. Jimmy explained that he needed the paperwork from me so he can start claim. During this time, he verbally informed me that repairs will cost $7000K or more. I decided to take check with other certified body shops in New Jersey but he notified me that car is finished !!!! It should be noted that the I only requested an estimate and did not provide permission for the body shop to start the work. I was told the car has been fixed and he needs additional documentation from me to release the car. Since I stopped by the shop on Feb 7th, I still don't have access to my car. As I utilize Turo, you can calculate how much I've lost thus far. Today March 14th I visited the shop again, spoke with Jimmy and I looked at "finished" product. There were noticable scratches on finished surfaces. However, Jimmy explained that it will be taken care prior to release back to me. I asked why the cost was more than $7K if others can fix for fraction but he assured me it is due to the shop being Tesla certificated. He also pointed out that Tesla cars are of very poor quality and he will not fix the misalignment of trunk resulting from the accident. In the middle of the conversation, Jimmy decided to scream at me that he cannot do anything to the trunk even I offer to pay. To this day I have seen a complete estimate of charges. Jimmy continued saying that Tesla is more expensive to fix due to certification fees. In should be noted that no new parts were used in the fix. In conclusion, my experience with Auto Pro Collision was marked by unexpected charges, a lack of transparency, and questionable business practices. The combination of these factors left me with a feeling of mistrust and discomfort, prompting me to reconsider doing business with Auto Pro Collision in the future. Additionally, I plan on filing a complaint with both Tesla and BBB. If a business is willing to engage in such questionable practices during the estimation process, it raises concerns about their overall ethical standards and customer relations. In the future, I spend extra time driving to another shop potentially out of state rather than bringing my business to Jimmy.

John Castagna

★★★★★

a year ago

It was my first time using Auto Pro Collision for my Tesla. The whole experience was a genuine pleasure. The receptionist, Evelyn, was incredibly courteous, informative and patient with my many questions about the whole process. The actual service for my two claims were resolved in two weeks—far quicker than I had anticipated. I was kept informed throughout the two weeks about the status of estimates, repairs, and estimated pickup. Although I hope to not have to need repairs anytime soon, I will absolutely be contacting Auto Pro Collision first if the need arises!

marc ramos

★★★★★

a month ago

Amazing shop—great people, very friendly, and they truly make sure they take care of their customers and their company.