AutoNation Collision Center Tempe

M S

★☆☆☆☆

3 years ago

So disappointed in the lack of service. Things started out well with calls and updates, but when there was difficulty finding a new bumper (older car, short supply of parts) the struggle began. We filed the claim with our insurance in late April and the car was dropped at the collision center within a week. Our car has yet to be returned. The insurance says the claim is closed the collision center said they cannot return the car “due to bill of health”. Went up to the center physically and was told by our advisor Bryant, the car should be returned from the dealer yesterday or at the latest today. Still no car or call back. Extremely frustrated, and the response from Bryant repeatedly, “don’t worry about it”. As I told him, we are worried about it which is why we are here. No way the pictures below should have taken over six weeks to fix.

Michael S

★★★★★

6 months ago

Had the misfortune of having to get my car's body fixed. I went here and luckily met Jorge. His estimate was spot on and the quality of their work was excellent. If your vehicle needs body repair or paint this is an excellent facility to have it done.

Gauges412

★★☆☆☆

3 years ago

My car a 2020 mustang with 20k miles was taken here after a car accident, they had the car for at least month. The total bill was just under 10k, my bumper had to be replaced and painted and there is tons of glue all over my brand new bumper that won’t come off. On top of that there are tons of blemish marks on a brand new bumper they painted. Pretty disappointing to say the least. Will be bring my car back in to fix the bad repairs.

Ryan

★★★★★

6 months ago

Jorge and the entire team here blew my expectations out of the water. Excellent turnaround time, clear communication, and most important, amazing work. My van looks brand new, which is incredible considering how bad the front end was when I brought it in. Thank you all again for everything!

Reynaldo Fleming

★☆☆☆☆

3 years ago

I took my 2022 4runner here because they were supposed to do the best work on Toyota's. The paint job was horrible and the y over sprayed all over the black trim. I have called 3 times over the past 3 weeks and still haven't received a phone call back from the manager. I doubt they will ever fix this. Don't take you vehicle here!

parvathy hariharan

★☆☆☆☆

2 months ago

I wanted my 2020 toyota sienna repaired at a reputed collision shop and it has been a miserable experience so far. The shop took almost 6 weeks to get the repairs done and after i picked up, 2 sensor lights came on and i had to again bring the vehicle back n get a rental and now day after i picked up the vehicle, those lights are back on again. I would like management to contact me and make this right for all the inconvinience they put me thru.

Angela Anderson

★★★★★

6 months ago

Casey was incredible to work with! He was very kind, quick, and kept me updated during my entire repair process, and answered all of my questions in an easy-to-understand way. I highly appreciate his service and he was super helpful. Following the repair he took me out and explained all of the work that was done, and my car was returned clean on the inside and out!

Joann Scott

★★★★★

Edited a year ago

Autonation Toyota Collision experience was Great! My car repair tech named Daniel was very knowledgeable and professional, he was very reassuring. The repair work on the driver side rear was excellent. I definitely would recommend.

Irys Martino

★★★★★

4 months ago

Valerie was amazing to work with! We had never been through this experience before and she was patient, kind and explained every step of the process. She is truly a gem! When we received our vehicle back the work was amazing. You can’t even see where the repairs were made…our vehicle looks brand new.

Nadine Lollie

★★★★★

2 months ago

I took my Mercedes-Benz to Autonation's collision and the rate that they charged me was almost half of what Mercedes-benz was going to charge me. Yet I have all the original parts that came from Mercedes. The job was well done timely done and the staff were very nice

Rosemary James

★★★★★

a month ago

My car repair experience was truly a pleasant one. My advisor was very helpful and knowledgeable. My rental car was brought to me and my car was repaired on time. This is the second time I have had a car repaired at AutoNation Collision Center. Should I need repairs in the future, I will be going to AutoNation Collision again.

J. Johnson

★★★★★

3 months ago

AutoNation Collision Center and staff were awesome! Valerie was top notch!! She made the process so smooth. She communicated throughout, responded quickly, and kept us updated the whole way. I would highly recommend them to anyone who needed their car repaired.

Nancy White

★★★★★

2 months ago

Everyone I encountered who works at this facility is extremely helpful, knowledgeable and friendly. Jorge was just amazing. He kept me with up-to-date information regarding the status of my vehicle. I will definitely recommend your company in the future.

Kelcey Gutierrez

★★★★★

11 months ago

Took a bit longer than expected, but they set me up with a rental car once needed, and I got my car back in excellent condition. Couldn't be happier! Valerie was wonderful and helpful during the entire duration of my repair. They did an amazing job putting my beautiful blue back together. I am thankful to everyone who played a part in repairing my car.

Ella Morendo

★★★★★

2 months ago

The vehicle was completed within the promised timeframe, and the quality of work was excellent, pricing was very reasonable. Customer service was professional and attentive throughout the process. My vehicle runs and looks better than before. Special thanks to Jorge, Kim, and Honesty for their outstanding service. I highly recommend this business.

Emarie Monster

★★★★★

2 months ago

Took my car in to get serviced was a really great experience AutoNation collision center was amazing to work with from the beginning the front desk to the back end with the team. Jorge was in charge of my vehicle and Took care of everything from the beginning until the end the service was amazing. Reminded me of back in the day old-fashioned service customer service that I don’t see much of anymore they took care of my car as if it were their own Thank you!! Highly recommended

andrea caridad

★☆☆☆☆

3 months ago

My experience with AutoNation Collision Tempe was absolutely frustrating and deeply disappointing. I was assisted by Daniel Ahles, and the level of incompetence and poor workmanship was evident from the start. Original parts were removed from my vehicle and replaced with cheap, low-quality aftermarket parts, even in areas where no replacement was necessary. In less than two months, several of these parts showed obvious deterioration: headlights turned yellow and began peeling, screws were missing, incorrect (non-automotive) screws were installed, and original engine protection covers—designed to keep dust out—were removed and replaced with inferior parts that did not need to be changed at all. This clearly reflects the materials and practices used by this shop. I had to return three times for them to attempt to fix basic issues. The paint job was burned, peeling, and mismatched in multiple tones. Panels were misaligned and “off-square,” largely due to poorly fitting aftermarket parts. Despite my insurance paying the repair in full, they even installed parts from other vehicle models, not compatible with my 4Runner. The result was so unacceptable that I was forced to take my vehicle to another shop to fix the damage they caused. The administrative handling was just as negligent. The shop committed to covering my rental car due to their own mistakes and later refused to honor that commitment, leaving me to pay out of pocket. Daniel Ahles’ manager (whose name I was never able to obtain) was also rude and demonstrated a complete lack of professional ethics, treating both me and Enterprise staff poorly while we were simply trying to resolve the issue based on what Daniel Ahles himself had promised. Zero professionalism, zero quality control, and zero accountability. If you value your vehicle, your time, and your money—avoid this place.