AUTOPARK Collision Center

Jeremy Vongvone

★☆☆☆☆

5 months ago

Really disappointed with this collision center. My truck was in the shop for hail damage repairs way longer than promised, and communication was terrible. I understand repairs can take time, but I had to return my rental after 30 days and was left without transportation. This made timely updates on my truck even more important to me. At one point, I called over 20 times in two days trying to reach someone with no luck. When I finally did, I was told someone would call me back — but no one ever did. This happened multiple times. Communication was completely reactive, never proactive on the dealership's behalf. The GM eventually stepped in and got me a rental, and suddenly three days later I got my FIRST call from my advisor letting me know my truck was “done.” Maybe the dealership covering my rental sped things up. When I picked my truck up, not everything was repaired — including the busted driver’s mirror it went in with. I’ve since left more messages with no response. After waiting that long, I expected much better service and quality. Definitely wouldn’t recommend this place.

Christy

★☆☆☆☆

2 months ago

What a nightmare. After two trips to the body shop, my vehicle repair is still not done correctly. Communication has been extremely poor. I won’t name names, but my adjuster failed to return phone calls, and my vehicle was returned the first time with incomplete repairs. I ultimately had to involve my insurance company just to get the work addressed. While the second visit corrected the original issues, the paint job is now visibly wrinkled. I spoke with the manager at pickup and was assured this would be followed up on, but that has not happened. Overall, this has been a very frustrating experience, and I would not recommend this shop based on the lack of communication and quality control.

Shana Salsbury

★★★★★

5 months ago

Had my bumper replaced with a new one. They did excellent job painting it. I also had them redo my pin stripes and detail the car inside and out. I feel like I have a new car. This is a 2017 Toyota Sequoia. They had it in the time frame they promised and Ryan communicated very well.

Shelley Casselman

★★★★★

3 months ago

They are very helpful into seeing your vehicle damage and repair. Juvon Demerson was very helpful keeping updated on my car and work g with State Farm. Tyvm Juvon for all your help. I was taken too and from Hertz by a very nice man. Ty

Sarah

★☆☆☆☆

Edited 10 months ago

Does this look totaled to you? Well according to geico based on the estimates from this collision center, it is. I will give them credit they took my car apart and noted every piece of damage they found under the hood both written and with images. Though I am still at a loss for how this was beyond repair. Very fishy communication between my geico field agent and the collision center, in my opinion. The damages were just enough to exceed the threshold for the vehicle to be considered totaled. I would have taken it elsewhere for another estimate, but once they took it apart, there wasn’t really a way to put it back together. Ended up taking a loss on it and having to buy a new vehicle. In short, I wouldn’t take a vehicle with significant damages here, which I didn’t think mine were, unless you are looking for it to be totaled.

Laveta Burton

★★★★★

3 weeks ago

I had my car repaired for multiple facets due to a small collision. They did a very nice job of repairing it. My car looks brand new.

Marie Karns

★★★★★

3 months ago

Thank you Todd We wish you a Merry Christmas 🎄We will be back in a couple years for another next new car. We are so blessed to have you as our salesperson. 🎄🎄🎄🎄🎄🎄🎄

Curtis Emery

★★★★★

7 months ago

Had to put our 2024 CR-V in the shop due to extensive hail damage from a couple months ago. Needless to say our car got hammered bad. It had anywhere from 50-200 hail dents "per" panel. They had to replace the hood, the entire roof had to be stripped off and replaced, two fender panels, the rest was PDR (paintless dent repair), and lastly almost a complete new paint job. When we got the car it looked amazing, practically like new. There are a couple small touch up spots that need to be buffed out and we'll get that scheduled back in and should only take a couple hours or so to finish. But other than that it looks amazing. Our service advisor, James, is amazing. He knows his stuff and can explain the whole process very well. He was great to work with, so ask for James.

John Cruz

★★★★★

8 months ago

James was extremely professional and courteous. He kept us updated on the status of our vehicle. When we picked up our vehicle he pointed out a few minor issues that still needed to be resolved and assured us we could bring back our vehicle to complete the repairs. James was outstanding!

Melissa kalnai

★★★★★

10 months ago

I brought in a vehicle with severe hail damage and left with a car that looked brand new! The results were amazing. Mark provided honest estimates, shared receipts, provided necessary information and clearly explained all the repairs to my insurance. Throughout the entire process, Mark kept in constant communication and walked me through everything they did in the shop. I truly felt taken care of.

Bobby Wagoner

★★★★★

Edited 11 months ago

Not much to say about them, other than they treated me about the best you could possibly treat a customer. Walked me through all the steps, then kept me well informed as things progressed, they handled all the paperwork & dealt with the insurance company for me and most of all did excellent work. So, not much to say about them, other they're the best I've ever dealt with. Would like to say a special thank you to Justin, he's top notch! Thank you Autopark Collision!

Meg Whaley

★★★★★

11 months ago

I had an excellent experience with Autopark Collision Center! I worked with James, who was incredibly helpful and knowledgeable throughout the entire process. He kept me informed, answered all my questions, and made sure everything was taken care of. The team not only fixed all the damage to my car but also detailed it - when I picked it up, it looked better than ever. I’m extremely satisfied with the service I received and highly recommend them!

Jennifer Price

★★★★★

a year ago

Mr. Harris was fantastic from beginning to end. I’m so grateful for all of his help. He made the whole experience hassle free, was very efficient, his customer service was excellent. I never had to worry about anything. He took care of everything for me. My brand new vehicle was rear-ended so insurance claims and rental cars were involved and he made sure everything was taken care of. The body work was EXCELLENT and it looked like my brand new car again when I picked it up!! The super sweet lady at the front desk was also wonderful! Thank you all again!

Amy Bowling

★★★★★

11 months ago

We have used the Autopark Collision Center a few times and we have never been disappointed. The friendly staff and adjusters who are always willing to stop and answer any questions, they are always upfront about any issues they encounter and do their best to give you an accurate completion date. They do great work and the cars always look showroom ready when they’re done. Highly recommend!

Christopher Wise

★★★★★

3 months ago

Always an amazing experience. They certainly understand how hard it can be when you need to see a collision center, and they make it very easy, and are wonderful with communication!

Nikolai Goodyear

★★★★★

7 years ago

Took my WRX in for a window tint and it came out great! Had to drop her off and get to work and they had a valet on staff to take me and pick me up if I needed it (got a ride back from a friend). The tint looks amazing!!! and I can tell they treated my car well. Super friendly staff, too.

Chris Fallen

★★★★★

a year ago

James was great to deal with. He was very thorough. Everything was great and fixed well on our truck. He dealt with the insurance company to be sure that our truck was repaired well and correctly. We have used Autopark Collision a few times and would highly recommend them.