Autowerks TX

Meghan Wooley

★☆☆☆☆

7 months ago

Do NOT take your vehicle here. They have no problem doing $800 in unnecessary 'repairs' and still giving you the vehicle back with the same problem. Nothing but excuses. What started as a 600 dollar quote ended up being over 1300. No eye contact when trying to justify their billing. No accountability. Just blamed a different shop as the reason why their repair didn't work when they said before it was not an issue. Just left a disabled veteran high and dry. If you want honest work, go elsewhere. Absolutely disgusted.

Marlene Mayfield

★☆☆☆☆

6 months ago

Posting this review because of lack of dealer,Leland, to complete purchase, meaning that my son bought a Mercedes in May. It is now September, and he has no title, registration has run out, and tax office indicates "no car found" when plates were entered. He is stuck with a car he can't drive because dealer has yet to fully complete this transaction! The phone # goes around in circles asking you to choose an option over and over again. It is IMPOSSIBLE to contact this company. Calling, leaving a note on their Contact Us, was never responded to. Posting this negative review in hopes it results in some action being taken regarding the transaction. I was with my son when he purchased the car from Leland.i have left my own phone # and email on Contact Us form, as well as called 5 or more times. A response would be greatly appreciated

MN Crutcher

★★★★★

2 years ago

I took my 2008 BMW 650i to Autowerks because it was running rough. I first met with Bill who listened carefully to my concerns, he processed the car in for service. Andrew, the service manager quickly started proper diagnosis of the issue. He kept me informed throughout the process and reported the findings and discussed them with me in detail. The parts required were order right away and with in 24 hours I had my car back and delivered running smoothly again. I am very appreciative of the service I received at Autowerks. I highly recommend this shop to anyone who drives European vehicles, Bill and Andrew have a wealth of knowledge about these cars and the prices are very reasonable compared to other shops.

Nick Williams

★★★★★

Edited a year ago

l have a 1993 BMW Z3 and wanted to get the transmission and rear differential oil changed. No one in BCS was interested in helping me! On a recommendation, I took my car to Autowerks and met Andrew. Let me tell you, he impressed the heck out of me with his knowledge of Z3's. After a courtesy, thorough inspection (that BMW charge me $200 for and did not find any of the problems Autowerks did. There inspection report was awesome, pictures, cost breakdown by part number and labor costs. NO HIDDEN CHARGES...and no sales pressure! After the work was done, the bill was the same as the quotation. The car ran beautifully. I am so happy and will never take my car to another shop in BCS. I also have a Mercedes GLC 300 and that too will be serviced by Andrew and Autowerks. Please don't waste your time trying to find an honest, reliable and professional auto repair shop who knows their profession. You owe it to yourself and car to use Autowerks!

Paul Schuster

★★★★★

a month ago

Some of the best customer support I’ve had in a long time. Went above and beyond. Thank you.

Rich Himmel

★★★★★

a year ago

For a “service b” on my Mercedes, they quoted me less than half the dealer’s price. When I brought my car in, Austin pointed out that my brake fluid was pristine and did not need to be flushed, so he saved me half off the original quote. The Mercedes dealer in town quoted me around $1200 and would have charged me every penny! I appreciate the honesty that Austin showed by not charging me for work I didn’t need. I didn’t get a cappuccino when I arrived, and there’s no fancy marble waiting area like the Mercedes dealer, but I saved a lot of money and got the same service performed on my car. From now on, I’ll be going to Autowerks for routine service.

Derick Minor

★★★★★

Edited 10 months ago

I’ve consistently had excellent experiences bringing my BMW to Autowerks for service. Their team is trustworthy, knowledgeable, and always prioritizes the customer’s best interest. Store manager Andrew, in particular, provides outstanding service. During a recent visit with my 2009 BMW 525i for brake and rotor service, Andrew completed a thorough 40-point inspection and informed me that my front pads and rotors were still in great condition. He also took the time to walk me through the other repairs that need to be addressed. Thanks to his honesty and guidance, I avoided an unnecessary brake job and saved a significant amount of money. Autowerks consistently delivers high-quality work without the high costs of a dealership. It’s refreshing to have a local shop I can rely on for expert, honest service.

rob hager

★★★★★

a year ago

I've had a 2009 Porsche Cayenne in the shop a couple of times. I was really trying to keep it in a drivable condition for a new driver in our family for simple short driving around town. I could go into a long story as it was a complex and winding one. In short, Autowerks was not able to repair the car without a potentially endless string of pitfalls. They did keep the car for a long time and the communication at times was inconsistent. However, in the end Bill offered an honest assessment of the scenario facing me and constructive consultation. A more than amicable arrangement had been afforded me while the car was in the shop for about 9 weeks. In the end we halted repairs on the car. Bill and the team could have taken a much different approach and fixed issues one-by-one to a slow and expensive death. As an A&M Alum, I believe the Core Value of Integrity was demonstrated in my circumstance without question.

Bin Zhang

★★★★★

a year ago

⭐⭐⭐⭐⭐ Highly recommend Autowerks TX! I consulted them for Service D on my Mercedes-Benz CLS 550. Their advanced online system impressed me with detailed service breakdowns and parts photos! Leland provided exceptional customer service, patiently explaining all charges. Their quote was substantially lower than the dealership's. Though I didn't proceed due to time constraint, their transparency and professionalism won me over. Will definitely consider them for future repairs! 🔧

Ernesto Lozano

★★★★★

a year ago

Excellent service! Andrew and Austin where very communicative and explained in high detail the reason they recommended certain work on my car. They answered all my questions and took notes of my concerns. The techs completed the work very fast. Very happy and will bring my Porsche again for future preventive maintenance to be done.

Cory Hearnsberger

★★★★★

a year ago

Andrew and team at Autowerks are always super friendly and easy to work with! Highly recommend them for all your classic and late model European builds. They've helped me with both VWs and Porsches!

Anarchy Wrenching

★★☆☆☆

9 months ago

*Am only posting two stars due to the vehicles ability to drive me 989 miles back home otherwise would rate lower.* I drove over 12 hours to look at a vehicle in their inventory. The gentleman who oversaw my entire sale was leland speed. He was in contact with me prior to me purchasing the vehicle, and sent photos and engine bay photos as requested but did not send me undercarrige photos as i asked. Being in the collision industry i had wanted to also see code history as well as the vehicle in person. When i drove out there to see the vehicle, it was unwashed, and upon further inspection my drive back home had found out about the emissions system having an issue. The busisness and leland have both ceased contact with me in regards to the issue as the codes came on 30 MILES from purchasing the vehicle. Being mechanicly inclined alowed me to bring it home okay. This busisness seems to burn corners to do anything for a sale, so would recommed being mechanicly inclined or who knows what would happen to any other buyer. The vehicle i purchased was diesel and fortunatly known for being bulletproof and also for whining constantly about the emissions system inside of it. BE WARNED. THEY HAVE GREAT SELECTION; but something fishy is going on there. Still diagnosing my new purchase three days later with ZERO call backs from the company.

Greta Hill

★★★★★

11 months ago

I had a great experience with Autowerks! I was traveling and had car troubles with my Volvo and they got me in the same day and fixed everything so I could continue my trip. I felt very confident in their knowledge about Volvos

Gatlin Giese

★★★★★

11 months ago

Five stars do not do this establishment justice. Andrew and the entire staff were fantastic in every facet of the experience. Each and every person we interacted with were personable, knowledgeable and professional. Cannot recommend them enough.

John Anthony

★★★★★

Edited 2 years ago

They all were very personable. The technicians were able to diagnose and repair issues in a timely manner. They also put up with me and all my questions about my E500.

Holden Afart

★★★★★

a year ago

Visited their Used Car lot and Leland (Sales Manager) was extremely helpful. He was willing to work with me to make the process happen. Unfortunately, I didn't end up getting a car from him at this time but will definitely check out his inventory next time I'm in the market. He has high-end vehicles at very fair prices. If you're in the market for a Lexus, Mercedes, or BMW, check him out.

Michael Cody

★★★★★

a year ago

We have worked with Autowerks on several of our cars, a VW Atlas and our BMW X5. We’ve been very pleased with their service, communication, and value. They take the time to do things right, explain your options clearly, and are very patient with questions. They were recommended to us directly from Sevcek’s who works on all of our other US made cars, which is the best recommendation I could think of really.