Betterton & Whitlow

Stephanie Toni

★★★★★

3 years ago

I was greeted warmly this morning by a gentleman named George. I asked if it was possible to wait for a car inspection and he got my car back in no time. He was friendly and made me feel valued as a customer. I will definitely return for future auto needs!

Big Son's Lawncare

★★★★☆

6 years ago

Integrity-Yes! I Purchased the wrong brake rotor to complete my re inspection, It caused my ABS light to stay on. When I returned it to the shop they acknowledged that they should've also caught it. No charge to replace the correct part, and I would've totally understood if they dint.

Leslie Rogers

★★★★★

3 years ago

Tried for a week to get an inspection in Norfolk, but everyone wanted me to leave my car for several days. My brother suggested calling here and was in and out out in an hour! This is my new go-to place for inspections. Friendly staff and awesome service. Thank you so much!

Eric Smith

★★★★★

7 years ago

Great staff. Everyone is friendly here that I have talked to. I needed to get my car inspected. I have gone and called at least 15 other places today. I have gotten ranges of excuses from other shops of 6 hr wait times to we only do drop offs. I had one place tell me they only do it at 8am and its first come first serve. They told me to come by and they would work me in. Great place and they will get more of my business. If you are looking for a different experience and want to support local a business this is the place to go!

Kirsten McGinn

★★★★★

9 years ago

Best garage you'll ever find! As a woman, I often feel ripped off when I go to get car maintenance done. These guys are fantastic! I have requested certain things to get done as preventative maintenance and they told me that they didn't need to get done at that time! These guys are so honest but thorough. And their prices are really great!! I highly recommend this business!!

Matthew Borny

★★☆☆☆

7 years ago

This shop has done work on a number of my vehicles over the past two years. The reason I decided to write this review is because the past few times I have been here, my experience has not been great. It is stressful leaving a vehicle with them because there is a lack of communication and I never know what I will have to pay until I go to pick up the vehicle. There have been some surprising charges the past few times I went to pick up my car. Previously, I had justified going back because the work done seemed to be quality and the folks were friendly, however most recently when my brakes were done here, I had to pay another shop to adjust them as they were not properly adjusted. Now I can no longer justify coming here.

Darcy Staley

★★★★★

Edited a month ago

Great people. Great service. We've been having our cars serviced at Betterton & Whitlow for more than 10 years. They are friendly, reliable, and reasonably priced. Drop-in inspection station and drop-in or scheduled service and maintenance. They also have a tow truck. Open M-F 8:00-5:30

F M

★★★★★

4 years ago

Took my vehicle for a safety inspection, while other locations did not do same day, or were vague as to when the inspection would be completed, this establishment did it in one hour with two cars in front of me. Professional, on time, courteous service. I never write reviews, but these folks are good at what they do, and appear to take pride in what they do!

T W

★★★★★

3 years ago

I had trouble finding a place to get a vehicle inspection and found this place by accident and boy am I glad I found them! Unlike larger establishments that had a 30 day wait list, the gentleman who answered the phone told me to get my car there before lunch and they'd get me in. I arrived as told and was out if there in about an hour. I can't tell you anything about repairs but if I do need work done on my car, I'm going here and will let you know how that went. A+ for the inspection and they didn't make up little faults to get money out of me. I appreciate the speed, the honest work and the price.

Todd Mahar

★★★★★

5 years ago

Great experience and highly recommend! I started my search for an auto repair shop through researching reviews and decided to send a message via their site. I wasn’t expecting a quick response since it was 6 pm on a Sunday evening and Monday was MLK holiday. To my surprise Haley contacted me back to answer a couple questions and tell me to come in the next morning or that if needed, they could tow the vehicle. The next morning (today) I arrived and spoke a gentleman about my issue and he explained to me what he thought it could be. Told me that I could replace the battery myself if I wanted to save money or leave it with him and they would get to it today but that is where to start before going any deeper into a repair. I left it with them and it was fixed that day (today). I had a great discussion with the gentleman on other vehicles I am looking at while I waited for my ride. Throughout the experience everyone was very friendly and professional. I felt confident that I was getting the straight scoop and that my vehicle was going to be handled as if it were their own. I will be bringing my other vehicles here from now on.

Kat S

★★★★★

6 years ago

I would highly recommend this place for an inspection. Inspections are the standard $16 and if it fails (which mine did) you have 15 days and they will reinspect for $1. I had the pleasure of meeting a really nice man whose name I didn't catch. He is tall with a white beard. My receipt says "George A George" so maybe that's him? He was very friendly and kind. This is the second year I've gotten my inspection there and both times at the bottom of the inspection sticker they wrote "Be Happy" with a cute smiley face doodle. I just wanted to give a shout out to whoever does that because I see it all the time driving and it's so cute and heartwarming and I'm touched by it. The woman at the front is really nice and informative. She even suggested I wait at sunrise and get some breakfast which I thought was nice. And they always answer the phone which is great. Overall great service.

Lisa Santos

★★★★★

4 years ago

I love this mechanic shop so much! Been a customer for three years now. They always get me in and out in fairly decent time. Super friendly people. Wish waiting room was bigger...lol. Had to work out of there while waiting and didn't really have enough space to spread out with laptop and my belongings comfortably. Overall, highly recommend.

Art Butler

★★★★★

5 years ago

I have been a very satisfied customer of Betterton & Whitlow for 30 plus years. Their services have always been excellent and dependable. When asked by others for auto shop reference, I have given my highest-rating without hesitation or any reservation. Never received negative feedback from anyone over the years. Bobby and Brian are trustworthy and honest businessmen in addition to highly professional mechanics! That is why I have full confidence in their business! You will share the same experience!

Betty Kendrick

★★★☆☆

a year ago

I had great experience, I suggest my daughter go get an inspection. They still have the car and no call to let us know it's ready. I worked 8am to 0200 at my 2 jobs. She gets off at 6pm. Google has the busn open but nope. It's closed. I may change my review but right now my 18 year old who is trying to start to do her things without her parents seemed to have not been treated very well.

Doug H

★★★★★

a month ago

The best shop around! Super honest and extremely skilled! Also, just great people!

Daniel Hitchcock

★★★★★

a year ago

This shop is awesome! They are always super busy but find the time to get to my car quickly, especially if I need it fast for going out of town on a trip. They are honest--which is very hard to find these days. They only fix what is needed and help you problem-solve for the lowest cost to get you back on the road safely and at a reasonable price. I give them my absolute highest recommendation! I have been a very satisfied customer for 10 years since I moved to Chesapeake!

ddubbsva

★★★★★

4 months ago

Nice people, seem very honest and prices are reasonable. I highly recommend. Old school mechanics.