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About Business
Residents of Phoenix, AZ, Scottsdale have long trusted Big O Tires for their expert Car Repair needs. Whether you need assistance with Auto repair shop, Auto air conditioning service, Auto electrical service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.6/5 rating with 699 reviews. Throughout Scottsdale, and particularly in Phoenix, AZ, Big O Tires is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Big O Tires for any Car Repair inquiries or to schedule a visit to their Phoenix, AZ facility.
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Google Reviews
sharon hill
★☆☆☆☆ Google Review – Big O Tires (Cave Creek & Phoenix, AZ) I trusted Big O Tires as automotive professionals because I do not have a mechanical background and relied on their expertise to keep my vehicle safe. Instead, over the course of three months, my vehicle was severely disabled by a team unable to perform the level of work they undertook—and those errors were later protected by another team under the same franchise rather than corrected. This matter is now under a formal Better Business Bureau complaint: BBB Case ID #: 24357302 (Filed 01/06/2026) ⸻ Locations & Management Involved Big O Tires – Cave Creek 5355 E Carefree Hwy, Building C Cave Creek, AZ 85331 Store Manager: Kris Maxie Big O Tires – Phoenix 21029 N Cave Creek Rd Phoenix, AZ 85024 Store Manager: Jeff Hunter General Manager (both locations): Blade Bush Regional Manager: Mike Sharpe ⸻ Serious Safety, Repair, and Oversight Failures As a woman in my 60s doing the best I can without a mechanical background, I trusted Big O Tires to act competently and ethically. Instead, I experienced repeated misrepresentation of repairs, dismissal of safety concerns, and pressure to accept incomplete or incorrect work. I am deeply concerned this conduct may affect other customers. Documented issues include: • Wrong transmission fluid was used; this was not acknowledged when a new transmission was presented as “necessary,” omitting the true cause • Transmission replacement forced me into an extended rental car • Vehicle shudders violently when AC is on, making it feel unsafe • AC compressor was under warranty, yet I was charged for a new one • Compressor replacement was double-billed and immediately followed by severe shaking • Work was performed involving airbag systems • I was later told Big O does not handle airbags due to lack of certification • I was also told airbag work had been performed by a non-certified technician • Warning lights were repeatedly dismissed and later tied to airbags not functioning • Steering components were left unsafe, including screws not replaced and later described as hazardous • Vehicle returned with missing or unsecured hardware, including an engine protection plate left hanging • Horn and cruise control failures were not properly repaired • Multiple return visits were required due to errors from work performed the prior day; many visits were not documented • An incorrect belt was installed, causing the vehicle to break down and require towing • When I requested safety issues be resolved, I was instead offered an oil change • At the Cave Creek location, the manager was frequently not on site, and vehicles appeared to be worked on without direct supervision • I was told management knew errors were occurring but could be fixed—yet they were not • All warning lights remain on • Although verbally stated to be “safe,” this is my only transportation and I have lost all trust. I am taking my life on the freeway in a vehicle ablaze with warning lights I was told to “monitor.” ⸻ Lack of Corporate Response • I contacted the Big O consumer complaint line on 11/23 • No one from corporate or regional management contacted me • I was given a $700 check for non-certified airbag work, which felt less like a resolution and more like being told to go away—while my vehicle remained unsafe ⸻ Financial Impact Between transmission replacement, repeated repairs, towing, rental car costs, and related expenses, the financial impact exceeds $18,000, yet the vehicle remains unresolved and unsafe. ⸻ Final Statement I trusted this company because I am not a mechanic and relied on their professional expertise. Instead, my car was compromised by work beyond the team’s capabilities, and those failures were protected rather than corrected. This is not professionalism. This is not accountability. This is not acceptable. Shame on you.
Claire Viola
★★★★★ I received excellent customer service. Brian Ramsower is very knowledgeable and took time to address my vehicle issues and my needs for my vehicle. Am a very satisfied customer with the service and work that was done on my car. I will now consider this Big O shop my go to place for service that my car needs... Brian made me feel confident about servicing my car with them. Highly recommend using this location on Cave Creek in Phoenix! Thank you Brian! 👍⭐⭐⭐⭐⭐
Gustavo Rodriguez
★☆☆☆☆ I’ve been going to Big O Tires for years and never had any problems. They have always responded well in the past. In fact, the shop where I usually get my general mechanic work done is nearby, and whenever they need alignments for their customers’ vehicles, they take them to Big O Tires because it’s the closest shop and they’ve always had good results. This time, however, I took my vehicle in for an alignment, and when I got it back, the Tracking Control Light was on. When I mentioned it at the counter, the supervisor just told me they “didn’t touch anything electrical” and that they “only aligned the vehicle.” After researching, I found this is actually a common issue for many Toyota Tacoma owners after an alignment, which shows it is service-related. To confirm, I went back to my regular mechanic shop, and they told me this was not the first time they had seen this problem after a customer went to Big O Tires. They were able to fix it right away. This makes me believe that at Big O Tires, either the mechanics don’t know what they are doing, or they are simply not doing the job correctly. It is very unprofessional to return my vehicle with a problem that didn’t exist before, and for the manager to deny any responsibility. Because of this experience, I can no longer recommend this location, and I won’t be coming back.
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