Google Reviews
Robert Cooper
★★★★★
4 months ago
Absolute Lifesavers! Saved Our Cruise Vacation! I honestly cannot say enough great things about Big Q Auto and especially Heidi. They turned a potential vacation-ending disaster into a manageable situation with pure professionalism and incredible customer service. Here's our story: We drove to Long Beach for a 6-night cruise, arriving on Saturday, Nov. 1st. The very next morning, Sunday, Nov. 2nd—the day we were supposed to board the ship—my wife was driving my car when it popped out of gear and wouldn't go back in. We were stranded. I started frantically calling repair shops at 9:30 AM on a Sunday morning, getting nothing but answering machines. I finally called Big Q Auto, and a real person, Heidi, answered the phone. I was already relieved. I explained that we suspected a transmission issue and, more importantly, that we were hours away from boarding a cruise ship and would have NO phone service for most of the next week. Heidi didn't hesitate. She said they could look at it, and when I mentioned the phone situation, she immediately suggested we could handle everything over email. This was the solution we needed. We had the car towed to the shop and left for our cruise, putting our faith in their team. True to her word, Heidi was in constant contact via email. She confirmed it wasn't a transmission issue. Instead, they found a failed CV axle caused by worn-out control arms, which allowed the axle to pull away and fail. This made perfect sense for our vehicle, which has 491,000 miles (lol!). Heidi emailed the estimate, which was very reasonable. I signed it and sent it back. They performed all the work, even finding and fixing another small fluid-related issue they noticed. They did all this in a timely manner, even having to wait on a few parts to complete the repair. When our 6-night cruise was over, we UBERed to the shop. Heidi greeted us warmly, we paid the invoice, and we received an itemized receipt which included a 1-year warranty on the work. Because of Heidi's amazing communication and the shop's reliability, we were able to go on our vacation and not spend the entire time worrying about our car. They were friendly, professional, and did fantastic work. If you're in a bind, I 100% recommend Big Q Auto. They are problem-solvers and genuinely care about their customers.
TERRY FIELDS
★
☆☆☆☆
4 months ago
I normally don’t leave reviews, but my experience with Big Q Automotive has been extremely disappointing, unprofessional, and costly. On September 4, 2025, I paid $1,375 for a drive shaft installation. After driving less than 21 miles, the drive shaft failed again, causing additional damage to my tail housing transmission extension. I had to take my car elsewhere to have it repaired correctly, which cost me another $1,166 out of pocket. The repair was supposed to be covered under Big Q Automotive’s warranty, but when I reached out, they refused to honor it. I was told multiple times that the issue would be addressed, yet nothing was ever done. I even submitted a formal written complaint to management requesting reimbursement and a response and they have not replied at all. This shows a complete lack of accountability, customer service, and integrity. Their negligence not only cost me money but also caused unnecessary damage to my vehicle. I strongly urge anyone considering this shop to think twice. Get everything in writing and be cautious their promises mean nothing once they have your payment.
C_DUB
★★★★★
3 months ago
This shop rocks… Tiffany was so friendly & professional and diagnosed the issue with my AC and had it back in just few hours. The boys did a great job & now my Truck is colder than a meat locker bruh… 🤙🏽 Don’t be a clown, call the best auto shop in Town.
Anne Reid
★
☆☆☆☆
6 months ago
Super bummed at this experience. I was trying desperately to get my son's car aligned before leaving for college and I took it here after a previous bad experience elsewhere. I explained that to them and they assured me they would get it done right. We asked for a printout or photo of the alignment before and after, neither of which they gave us. At first it seemed like it might be okay but after driving we quickly realized it was pulling to the left (into traffic) so we took it back. After waiting several hours the second time (the day before my son was leaving) they gave me the car again pulling to the left so much so that the steering wheel was crooked. I watched the tech test drive it and how he could hand it to me like that is beyond me. They do offer a warranty but what's the point? So I wasted $100 here and had to get it done again elsewhere. I'm sick of mechanics who don't know how to use the computer-led tools they are given to work with. The lady at the front desk was super nice so there's that...
Paul Natividad
★★★★★
7 months ago
My audi a6 got into a car accident and went to these guys on a Sunday. They made the process easy and worked with insurance. They repaired the damages and looks amazing! Heidi was super great! I highly recommend!
Dey Bey
★★★★★
7 months ago
Awesome service! Trustworthy. They fixed my back window my driver side door handle and replaced my spark plugs. This was about 7 months ago and everything is still working GREAT! 10 out of 10
Lindsey Lange
★★★★★
a year ago
I brought my car in to Big Q auto a few weeks ago now and it was the first time I’ve ever had to bring her in. I’m in college and thousands of miles away from home so it was a nerve wracking experience to say the least. I had to leave a review because everyone at Big Q is so wonderful and they did an incredible job. From the moment I walked in they all made me feel so welcome and comfortable despite my anxiety. They did a great job with my car of course and I’m so thankful they got her up and running smooth as a whistle. Im even more grateful for the management team there and how honest and caring they are. I definitely wanna give a huge shout out to both Mike and Josh. My parents and I worked mostly with Josh and he was so so helpful and genuine. He was great with communication with me and my parents even though they’re out of state, he really made sure to help us understand the intricacies of what was going on with the car so we could always be in the know. I seriously couldn’t have asked for a better experience and sending a thousand thank yous to the Big Q team; I know the situation and my car gave them a bit of trouble but regardless, they did an incredible job and it means a lot. Will not take my car anywhere else, by far the most trustworthy and amazing car shop I’ve ever been to !
Chloe S.
★★★★★
3 weeks ago
Super friendly, fast, and good pricing!
jaden padilla
★
☆☆☆☆
11 months ago
Terrible Experience. They botched a simple coolant system repair. Had to bring the car back 3 different times because it wasn't done properly and was left unfinished. Worst part is they knew that it wasn't fixed right, and kept trying to give me the car back saying it was good to go. AC and heat suddenly weren't working so I knew something was up. The third time they got it right, but forgot to put my protective shield back on which ended up causing damage to the underside of the car. Incredibly unprofessional and terrible communication, one of the mechanics also left trash and his used gloves in the car before returning it. They gave me the complete run around when trying to bring everything to attention, saying they'd call me back and take care of me but never did.
Puppy Lover
★
☆☆☆☆
11 months ago
Don't take your car here. They will waste your time and money. Terrible communication and terrible quality of work. They will leave your car unfinished, I had to come back multiple times because they couldn't get it right the first time. Incredibly unprofessional, the manager Erick even admitted to me that they have been having serious problems with their mechanics. Find a different shop, don't go here.
Cynthia HR
★★★★★
2 years ago
Excellent quality service and staff. My check engine was on due to evap leak. Took my car in was ready I’m a couple of days they also fixed my radiator . Haven’t had issues with my car since I highly recommend these guys. The owner Richard and manager Mike are really nice and they kept their word. I am very pleased with their work and customer service care. I will definitely go with them for any future issues w my vehicle. 👍👍
Jason Moss
★★★★★
a year ago
I'm not one to write reviews often, but I felt compelled to share my experience because the treatment I received at this place was exceptional. I also wanted to warn others to be cautious about where they take their vehicles for service. I initially visited this shop because my niece had been repeatedly ripped off by mechanics who outright lied to her. Wanting to help, I saw that this place was under new management and decided to give them a try. I called for a simple oil change, and little did I know that the person who answered the phone, Jason, would turn out to be someone I would personally trust to help my niece—or any woman—navigate car repairs. From the moment Jason introduced himself, I felt at ease. He patiently listened as I explained that I only needed an oil change. Not only did he assure me that they could take care of that, but he also mentioned they would perform a thorough check and document any other potential issues with the vehicle, which gave me peace of mind. When I brought the car in, I received a follow-up call from Jason, who not only confirmed that the oil change was done but also provided recommendations for other repairs. What really stood out was that he sent photos of the areas needing attention, along with clear pricing. Although the prices may not be the lowest in town, the quality of service is worth every penny. My niece wasn’t able to afford all the recommended repairs at the time, but here’s what impressed me the most: Jason and his team didn’t pressure us or make us feel uncomfortable about not moving forward with all the work. Instead, he thanked us for the opportunity to perform the oil change and reassured us that whenever my niece was ready, they’d be happy to assist her. In today’s world, it’s common to encounter mechanics who push you to spend money as if everyone’s walking around with unlimited cash. But at this shop, there was no pressure, no upselling—just genuine, honest service. It’s refreshing to find a place where you feel taken care of without being taken advantage of. I highly recommend this shop to anyone looking for honest, reliable service. You can trust that they’ll treat you with respect, no matter what your budget is. This is definitely a place worth visiting!
Morales Victor
★★★★★
2 years ago
Great shop to bring your vehicles. The manager Mike and his mechanic Bobby took great care of my car. They take pride in getting your car fixed at a reasonable price. My 2011 Nissan Cube is running better than ever.
harold davis
★★★★★
2 years ago
I’ve been coming to this place for around 10 yrs. Mainly for oil changes but when my car needs bigger work this is my place . They’re always helpful , very knowledgeable and upfront about what’s wrong with your car, what it needs and doesn’t need which is why I been coming for years… even after moving 20 miles away I still come here because Mike and Sal always make sure and take pride in their work and Mike even followed up with me some days after my last visit to check up on my vehicle. So because of everything that they do they always have me coming back because the service is top notch!
Preston
★★★★★
5 years ago
My experience with Big Q has been awesome. First of all, we all know how nerve wracking it is to find a new mechanic. David was super friendly and helpful in diagnosing my car's issues. Upon getting my car fixed there was a weird squeak that they took care of right away. I don't know if I've felt my car drive better since I purchased it years ago! Everyone that I met while at the shop was also ridiculously friendly, I felt right at home! The technicians were transparent, trustworthy, and most of all I didn't feel like I was wasting money on things I didn't need. From start to finish I am very happy with my experience and I would recommend this place to all of my friends and family. We all know car repair is never cheap but I know if I'm spending money here I know it's an investment that's going to last. 10/10
Dim Nik
★★★★★
11 months ago
I really appreciate these guys—always honest and fair with their pricing. It’s the one place I fully trust for repairs, and they’ve definitely earned my loyalty.
Tyler Curtis
★★★★★
4 years ago
Came in with a coolant leak and Cesar helped take care of me! The work was done quickly, and I even came in to discuss the invoice and parts and he verified everything was OEM. In my opinion, the communication was pretty good, and Cesar didn't hesitate to call me up and let me know any updates with my car. I would say they are more on the expensive side, but they work with you. Definitely would come here again!
Robert Olsthoorn
★★★★
☆
a year ago
The fuel pump went out in my car and they were able to repair it day of and get me on my way. For that I'm extremely grateful. However, the work was sloppy. Upon replacement of the fuel pump, the gauge stopped working. I called about a partial refund but they said it was "a pre-existing issue". A week later I took it to another mechanic that fixed the issue. Poor install work where the wire used during the fuel pump install obstructed the fuel float. Confirming that it was not a "pre-existing issue", but rather the mechanic's fault. Additionally, there were grease stains on my console, a trim part was reinstalled incorrectly and a screw was stripped in the process. Only recommend if you're in a pinch.
justin rawls
★★★★★
2 years ago
I had a tire that needed a quick patch and Mike and his team took care of me within 10mins. Much faster than the commercial tire shop around the corner that said it would take 6 hours. I’ll always come here for service
Hesham Aly
★★★★★
5 years ago
Outstanding work! David at Big Q was very responsive and took care of all of the work I needed to troubleshoot my air conditioning and replace a leaking condenser. He worked directly with my extended warranty company which made everything go smoothly. I highly recommend this shop, and thank you David for the excellent customer service!
