About Business
Conveniently located in Newport News, VA, Bill Smith's Auto & Air has established a strong presence in the Car Repair market. They have specialized expertise in Auto repair shop, Auto air conditioning service, Auto electrical service, making them a top-choice Car Repair specialist in Newport News. Backed by 326 satisfied customers, they currently hold a prestigious 4.6/5 star status on our platform. They take pride in serving the diverse needs of Newport News, VA residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Bill Smith's Auto & Air is the go-to destination for quality and service in Newport News, VA.
Google Reviews
Erik Wilson
★★★★★
11 months ago
I had my vehicle towed to Bill Smith's Auto and Air. They were recommended to me via AAA and were not far from where my vehicle became disabled. And even though I did not have a scheduled appointment they were able to take me in that day and called me before the close of business to tell me the diagnosis. They provided me a quote over the phone and after a few additional clarifying questions, I gave them the green light to move forward with the repairs. They worked on my vehicle all day the next day and I received a call back early on the day after to inform me that my vehicle was ready. In my opinion the turnaround time is great! The customer service is exceptional! Even better than some dealerships in the area. I dropped the vehicle off about 1:00pm on a Tuesday and was back in my vehicle by 10am on Thursday.
Esther Walton
★★★★★
4 months ago
The team here were really fast, helpful, friendly and detailed on what needed to be done to my 2016 ford escape. I didn't feel like they were trying to get over on me on the price, which was extremely reasonable for what needed to be done to my car. I would highly recommend them for all of my vehicles and to everyone.
Tyler Johnson
★
☆☆☆☆
2 years ago
I’m not usually the type of person who posts reviews but this is the exception. First of all I’d like to state that I received great customer service from here which is why I didn’t give one star. I brought my Camaro in to my 8am appointment here to get the starter replaced and received the call at 1:21pm to come get it. After paying $475 for the job I thanked the staff for their hospitality and went around back to go start my car and when I did I heard what sounded like a metallic screech and immediately knew the replacement part was bad. I went back in and told them this and they were nice and confirmed that the part wasn’t right and told me that they’d order a new one and were even nice enough to give me a ride home and pick me up when it was ready. After coming back around 4pm the new part was installed correctly and sounded good so I drove home. After getting home I popped the hood to double check that everything was tight and looked good and discovered a mechanics rag which I pulled out. Again I’d like to reiterate that Bill Smiths Auto had phenomenal customer service and hospitality, they took accountability for their mistakes and apologized, but when I pay $475 for a repair I expect better than a tech knowingly passing my car off knowing that it sounded terrible when starting and also leaving a rag in my engine bay. I hope that in the future the techs take more pride in their work and represent this establishments high standards. Update: It’s a day later (March 23rd) and the “new starter” failed and my car is worse than when I brought it into the shop and isn’t starting at all.
Steve
★★★★★
6 months ago
I had the dreaded evap core that needed to be replaced on my 4runner….. meaning dash has to come out… I figured a job of this scale I would see definite signs of such intrusion and or a scratched up stereo or scratched dash pieces or missing hardware etc… well I was pleasantly surprised when I could not tell that such a job had been completed. Now I have cold AC again and car looks like it did when I dropped it off. I highly recommend Bill Smiths auto and air. THANK YOU to the Technician who completed this work on my 2007 4Runner.
Barbara Cooper (BBCooper)
★★★★★
8 months ago
Always fabulous! Bill Smith’s Auto provides great service at a reasonable price with excellent customer service! Jeff kept me posted with updates on my service and let me know my car was ready even sooner than promised! Highly recommended!
james stone
★★★★★
a year ago
I had been fighting my 98 accord electrical gremlin for 5 months, could not get it to start up. I stopped in here one day and talked to a Mr.Billie in there and Told him everything I had done and what was going on. The First thing he told me to try had actually fixed my car. Very knowledgeable man very smart and heavily appreciated. Definitely coming back. Thank you mr billie!!!
Mascon B.
★★★★★
4 months ago
Great gave me great quotes my vehicle high recommend and family and trust honesty mechanic
Roy Gary
★
☆☆☆☆
Edited 8 months ago
My ac worked 50% of the time until I took it there to get an estimate. I was told the clutch in the compressor was bad. Need a new one.was estimated at $1900. $1200 for parts $796 labor. Got the parts for $461 and labor was 2 hours instead of the 10 they were charging.I had no leaks but when the mechanic hooked up to drain the refrigerant it was none there what do you think happened to it. He had checked it a week before it was at Billsmith. They were trying to be nice when I called a refunded my estimate cost ty Billsmith. Mr Smith if you apologize please explain to me why you drain my Freon I’ve been coming to you for years and now this. This is a law suit. Hope everyone gets an estimate from you get a second opinion. As u can tell I’m piss. I will never visit your business again and none of my friends and family. If you want this post deleted call you have my number
nelson agosto gerena
★★★★★
a month ago
The guys at Bill smith are great excellent customer service.that’s why I recommend them.
Susan Gorton
★★★★★
Edited 6 months ago
Updating review after latest service. Our family has had our vehicles serviced at Bill Smiths for over 30 years. We have had 4-6 vehicles to keep running and our latest services were routine maintenance and oil change on a Honda van and maintenance and A/C work on a Honda CRV. The A/C was tricky to figure out because it would intermittently cutout. The experienced folks at Bill Smiths were able to identify and fix the problem. It’s been working great for two weeks now. The van was serviced and checked over in preparation for an upcoming road trip. Great service , great folks. Very busy shop, so I recommend making an appointment if possible
Vicky Keaton
★★★★★
6 months ago
Great service , friendly and professional employees. I recommend getting your repairs done with Bill Smiths Auto &Air.
mandy owens
★★★★★
a year ago
Bill Smith's has done work on my vehicle several times and I've grown to trust they will give me honest service at a fair price. Most recently I left my vehicle for a week while I was out of town and when I dropped it off, asked them to thoroughly look it over and tell me what it needed. They came back with a reasonable list for a vehicle with just over 200000 miles and a fair price on the work to be done. I cannot recommend Bill Smith's Auto enough.
Patricia Davis
★★★★★
a year ago
I was having issues with my AC on my Tucson and had it fixed at Bills Auto. A couple of months later I noticed the AC not blowing that nice refrigerator air. I was scheduled to bring it in on a Monday morning to have it looked at free of charge. When I picked up my car I got a simple explanation on the function buttons on my dash board for Max AC. I felt kind of foolish but I was assured it was no problem. I was given instruction at no charge. Everyone I have met at Bills Auto has been kind, courteous, professional, friendly and helpful. Prices are fair and I’m confident of the staffs workmanship. Have referred two other friends to Bills Auto for repairs. If you see a Tucson with frosted windows it’s me enjoying the artic breeze.
James Hooker
★★★★★
Edited a year ago
Very friendly & efficient. Left the truck there expecting that the analysis would require repairs lasting more than one day. Received a call 90 minutes later confirming the repairs necessary and that it would require keeping the truck until the next day. Received a call the next day at Noon saying the repairs were completed Once again I was very satisfied with service provided
Don Reid
★★★★★
Edited a year ago
Had been taking my vehicles to the Bill Smith Auto since my last shop couldn't even find a fuse issue and cost me $$$ at the Dealer. Suddenly, personnel changed, and my trust was gone. I tried Smith's as it was close to home and they did State Inspections. Couldn't be more pleased with the ease of making an appointment and the courtesy and professionalism with which I was treated. Looks like I found a new home for servicing the "fleet". Thanks Bill Smith's!
angela codding
★★★★★
9 months ago
These guys are the best ,Mr.Billy is always polite and helpful. I didn't get the name of the technician that inspected my car but he was very nice and helpful.Highly recommend .
Jei Hardy
★★★★★
2 years ago
Honest, friendly, and fast. Take your car to Bill's and they will take care of you. Bill Smith is hands down the best mechanic around. My family has been taking their vehicles to this shop since we moved to the area in 2021 and we have never had anything but the absolute best service, surpassing that of the local KIA dealership by miles. Their team is always friendly, reliable, and efficient; they consistently go above and beyond, especially when the inevitable check engine light or scary sound of unknown origin pops up. They identify and notify you of issues before quickly resolving them and getting you back on the road as safely and as soon as possible.
Andy
★★★★★
a year ago
I've lived in a few different states and this mechanic shop is far and away the best I've ever had. Great work, great prices, and trustworthy people. Very grateful for the team here. I would (and do) recommend them to anyone looking for a mechanic.
Jenny Morton
★★★★★
4 years ago
I dropped my vehicle off by Bill’s for its annual inspection. I live a little less than a mile from the shop; I always walk home as I like the exercise, but they are always kind to offer a ride. The service staff is courteous and professional. I was told that the service may take at least a couple of hours and it was just about exactly two hours when I got a call that it was finished. I have only been using Bill Smith’s for a few years, but have never been dissatisfied.
Mike Martin
★★★★★
Edited 2 years ago
I've been taking my vehicles to Bill Smith's for nearly thirty years and continue to value their technical competence and, especially, their integrity. Yesterday's visit was for a wheel alignment and a pre-trip check before my wife hits the road w/ a girlfriend. The alignment was excellent as the car steered beautifully going home. I plan on continuing to take my vehicles to Bill Smith's for as long as I have a vehicle.
