BMW of McKinney Service Center

Kamran J

★★★★★

11 months ago

I had an outstanding experience at BMW of McKinney thanks to Angela Darden, the service advisor, and Kade Brummet, the technician. We arrived with a broken tire in an emergency situation, and from the moment we walked in, Angela was incredibly professional, attentive, and quick to get us taken care of. She efficiently handled the situation, making sure we were a priority and that everything was in motion right away. Kade, the technician, was equally impressive. He diagnosed the issue promptly and worked quickly to get our tire fixed, all while keeping us informed about the process via a video message. His expertise and attention to detail were evident, and it was clear that he truly cares about delivering high quality service. The entire experience was seamless, stress-free, and handled with such care and professionalism. Angela and Kade went above and beyond to ensure our emergency was resolved quickly. I’m incredibly grateful for their exceptional service, and thank them for helping my wife and son get back on the road safely. I highly recommend BMW of McKinney for their top-notch team and customer care.

Efrain Ramirez

★★★★★

4 months ago

Great experience servicing my car. My advisor Angela Darden, was very knowledgeable and friendly. Will definitely be back to see Angela with all my future vehicle needs!

Cemil Duzgul

★☆☆☆☆

5 months ago

I went here on 2nd July of 2025, for four wheel alignment. They published a deal for 189$ so it was 50$ less than my usual service dealer BMW of Plano. My steering wheel was looking 11:30 when I was driving straight. In other saying when you put the steering wheel exactly 12 o’clock, the car was driving to the right. And I had an excessive wear on my rear right tire. At the end of the service during picking up, they gave me a feedback, that the cars original setup was not so bad and didn’t gave me any graphical report about prior and after service. And they blamed about my tires for that issue and offered complete tire change. My tires had during that time still 4mm tread which is acceptable in yellow zone. When I started to drive, I felt no change while driving. Most probably they didn’t touch it at all. Several weeks later I went to another dealer which was approved to handle with a BMW 740i. And they discovered a lot of displacement on rear right , and the front tires were looking to the right as I mentioned before. Paid more than the BMW McKinney dealership, but now I’m happy with my car. So an official BMW dealership could be also unreliable. I don’t know how BMW Germany will react, if they get notified with this issue. Doesn’t matter which brand you like, but the dealership is very important for your maintenance, to stay always happy with your car.

william eisenhower

★★★★★

4 months ago

Super friendly and always insightful when go take our vehicle in. They will keep you updated throughout the repairs and will break everything down for you. Staff is always welcoming and responsive to questions. We enjoy taking our vehicle here and will continue. Shout out to Dylan Bacon for always having us covered!

larry simon

★★★★★

7 months ago

I had an outstanding experience working with Angela Darden, my service writer at BMW of McKinney. From the moment I arrived, Angela was welcoming, professional, and genuinely committed to ensuring my service visit went smoothly. She took the time to clearly explain the work needed, kept me updated throughout the process, and made sure every detail was taken care of. Her communication was prompt, friendly, and transparent, which gave me complete confidence that my vehicle was in good hands. Angela’s professionalism, attention to detail, and customer-first attitude truly set her apart. She went above and beyond to make the entire experience stress-free and pleasant. I highly recommend asking for Angela if you want exceptional service at BMW of McKinney!

Ryan hernanandez

★★★★★

3 months ago

I came in today inquiring about a specific part I had a couple questions that were all answered by Nick in the parts department! He was very thorough, concise and well spoken. Nick assisted me with all of my BMW specific questions and more!! if you’re looking for a place to purchase parts, I definitely recommend BMW McKinney as they will make sure you leave with no questions and the best quality parts !!

Nick Reding

★★★★★

6 months ago

I recently visited BMW of McKinney and spoke with Angela Darden. She was incredibly helpful and professional. She took the time to answer my questions and made the experience easy and stress-free. Definitely someone worth asking for if you stop by!

Que

★★★★★

3 weeks ago

Will continue to use Shaun McCall for any future needs. Appreciated your time! Easy drop off and pickup. Highly recommend.

Tonderai Magaya

★★★★★

4 months ago

Dylan Bacon gave one of the best services ever, he handled every situation professionally and it was like talking to a big brother. His services were well beyond 10/10. I will definitely come back to fix my tires there

Tuhfa Elnur

★★★★★

4 months ago

Wonderful time at BMW of McKinney! Dylan Bacon helped me with getting their three-year oil change service package. While I waited, the lounge room was neat, cozy, and had all the amenities I needed.Overall, great customer service and quick, seamless service. Highly recommend!

LeDrea S.

★★★★★

7 months ago

Today, I took my car in for a check-up and, unfortunately, ended up with some unexpected expenses. However, I want to express my heartfelt gratitude to Angela Darden who went above and beyond to ensure my experience was as pleasant as possible. She provided me with a thoughtful goodie bag filled with snacks and made sure I had a comfortable workspace while I waited. I'm truly thankful for the care and support I received from everyone at the shop while taking care of my car.

ER Sanchez

★★★★★

a year ago

Jerry: hey man, just got the cal from BMW of McKinney, my parts are in! Me: Sweet! Mine came in too! Headed to see Ryan now! Jerry: already on my way! Loser buys the other a set of rear tires! Me: Dang it! Only one man I’ll hand my keys over to, Ryan @ BMW of McKinney! And I’m not the only one! If you want to feel at ease with the hands handling your car, this is the place to turn to. Ryan has once again made my BMW Owner Experience Top Notch! And considering no one can find Jerry since picking up his M3 CS, I’d say it’s safe to say he’s stoked, just like me! Thanks again, Ryan McGrath!!

Edward Zhang

★★★★★

Edited 2 weeks ago

The customer service is wonderful!

Duncan Pratt

★★★★★

Edited 4 months ago

I had an awesome experience working with Dylan during my recent BMW service visit. He was extremely personable, easy to talk to, and we actually got to know each other pretty well while I waited for my car. I really appreciated how quick and responsive he was throughout the whole process — he kept me updated, answered questions right away, and made everything feel smooth and stress-free.

John Tison

★★★★★

11 months ago

This is where I get all my BMW Parts now as somebody who restores and collects classic BMWs they’ve been a huge help tracking rare parts. Will and Nick have gone above and beyond and spent hours with me researching and Tracking down hard to find parts. They have even reached out to the headquarters in Munich for me. Thanks guys looking forward to the next project

Marcus B.

★★★★★

5 months ago

I have recently been assigned a new Service Advisor, Dylan Bacon. From day one, he has demonstrated excellent communication and customer service. Detailed explanation of work being performed and accurate time frame. A great addition to an already great Service Department that I've been using for both of my Bimmers.

Yuriel Ramirez

★★★★★

3 weeks ago

Dylan, John are always helping me with my X5 super easy to work with and always giving me a great experience! Cristina in part is always happy to help me when I need anything great place to come in for service !