Boulder Bump Shop

Christian Bruun Madsen

★★★★★

a year ago

Boulder Bump Shop made repairs of my Toyota family van a breeze after being rear ended. I highly recommend them. We were rear ended in November of 2023 and the other party was at fault but their insurance was extremely difficult to work with. We had trouble getting repairs done from various collision places but a friend recommended Boulder Bump Shop. From the get-go they provided great service. They had clear and frequent communications. They took over management of estimates and communications with the insurance company. Once the repairs started in March of 2024 they gave weekly or more frequent updates. In the end they were able to get repairs done ahead of schedule. They were able to negotiat more than expected work with the insurance company. As icing on the cake they returned the car fully detailed.

Karen North

★★★★★

a month ago

Very helpful people work at this shop that really show they care about their customers! I would highly recommend!

lynn donnelly

★★★★★

a year ago

Wonderful people & great service! 1st thing Elizabeth said when she went to look at my car was "I hope no one was hurt." I had a broken bracket that held the fog light to the bumper. Another place told me I would need to order a whole new bumper! Boulder Bump was able to do a fix that may not last forever but works for a 10 year old car with 150,000 miles & did it while I waited!

Saraswati J Miller

★★★★★

a year ago

I’m so impressed. The work took longer than I’d hoped but it was worth the wait. They did a perfect job on my 4Runner. Better than I’d expected. The icing on the cake is they detailed my truck inside and out before giving it back. Really good communication and customer service from start to finish. Thank you so much guys!

Randy Baker

★★★★★

a year ago

I was somewhat hesitant at taking my car to this BBS because I've heard that while they do good work, they're quite expensive. In actuality, I found that their pricing was very competitive with other shops in the Boulder area. As with most collision claims, hidden damage was revealed when the car was disassembled. This required BBS to order additional parts. As soon as the parts came in the shop, BBS installed them on my car & let me know it was ready for pick up. When I came in to get my car, it had been detailed to the extent that it looked nicer than when I bought it. I'm very appreciative for the quality of work, as well as the attention to customer service they provided. WTG BBS!

Nate Anderson

★★★★★

a year ago

Bump Shop has gone above and beyond on making sure me and my friends/family are taken care of. They are more communicative than any other auto repair business I’ve worked with. It’s clear they’re committed to delivering an excellent client experience. Yeah, delays and setbacks happen, but they are nothing but transparent about it. Particularly to my experience, Carlos was fantastic as a client-facing staff member, the front office workers were patient and caring, and Luke is doing an impressive job of going above and beyond as a leader running a small business here in Boulder, especially since most of their clients are naturally stressed out because they’re dealing with the pains of needing car repairs. Absolutely my number one rec for anyone needing to deal with car issues here.

Dai Chu

★★★★★

a year ago

I had been in contact with Luke via email because my panels had shifted after a car accident. I have a Subaru Forester. When I swung by, Luke realigned the panels (as a courtesy) so that there was no more friction and the passenger door could close properly. I am absolutely floored by his kindness, expertise and calm demeanor. I absolutely recommend this place!!!

Stephanie McDougal

★★★★★

3 years ago

I came here because I hit a boulder and my running board got bent up and I couldn’t get my van sliding door open. They said unfortunately they wouldn’t be able to really fix it cause they couldn’t accommodate my height in their bays but that they would at least take it off for me so I could get it fixed later and get in my van. I was so appreciative of their help! Super fast service! You guys rock!

Ashley Fowler

★★★★★

5 years ago

I brought my Subaru to Boulder Bump after a deer completely messed up the front end/right side. Not only was the work completed a week earlier than the estimate (they originally said 3 weeks and they had it done in 2) it was also sparkling clean, inside and out. Everyone at the shop kept me informed along the way and were super friendly!

Ian Reid

★★★★★

a year ago

I can’t think the crew at Boulder Bump more. I had come across from Eastern Oregon and some local diner thought a rat hunter shot out my window. Needless to say I looked at my burger at the same time. I was running to Boulder to get on a plane and takeoff basically dropped in for a quick conversation, the crew was on. It ordered the glass and I jumped on a plane. Thanks again so much for your professionalism and understanding of my crazy life in planes trains and automobiles can’t recommend you guys more highly. Great pro team to work with and get things done when things go wrong.

Ian Miller

★★★★★

8 years ago

I took my car in here and they where able to do a estimate that day and set up a date for it to get repaired at the same time! The repairs came out great and my car looks​ like new! My only complaints I would have is that they aren't always he best with answering the phone or retuning call but they are very busy and I can see why as there work is great! The only other thing that happened was they would start my car should or hopefully will be done on a certain day then the would call back that day and say they needed another.But they apologized and the work was well worth the wait!

Laura Allen

★★★★★

4 months ago

Bump shop is my favorite. They are professional, polite and great at providing updates. My car looks even better than it did prior to the incident. You won't be disappointed.

Mamie Sheen

★★★★★

Edited 2 years ago

Had to have my vehicle's front and back bumpers replaced and addtional work for 2 different claims at the same time. It was a long wait to get in, but worth the wait. Excellent workmanship and the paint match is undetectable! You be the judge of my 2008 Yukon. It looks brand new! Thanks Boulder Bump Shop!

David Long

★★★★★

5 months ago

I don't usually take the time to write reviews but you all were awesome and I appreciate how smoothly everything went. I was a dummy and damaged the bumper on my Highlander that I'd owned for less than a year. BBS worked with me while I figured out whether I could pay out-of-pocket or would have to make an insurance claim. Communication was prompt and clear--as they dug into the damage, it was clear that we needed to replace sensors/electronics and it wasn't just cosmetic. They worked with my insurance company to ensure that OEM parts were used to keep the Toyota warranty intact. A nice touch is the relationship they have with local car rental companies--once all was said and done, I was able to pick up my car and leave the rental at the shop for Enterprise to come pick up.

Jose Sanchez

★★★★★

Edited a year ago

We had a bad experience with our vehicle repairs at the Boulder bump shop. Initially we were told that the repair was going to take no more than 2 weeks, so we scheduled a rental car that we paid out of pocket for those 2 weeks. Bryce called me and told me that the car was going to be done on that Friday of the second week so we returned the rental back. After we had returned the rental car back I got a call back from Bryce and he said that the car was not going to be done, he also said that they needed to order a radiator hose to finish the car and that car will be done on Monday. Monday came around and I had to call Bryce since he didn’t call me with an update, and he said that the car was 80% done and just needed to install the front bumper. Tuesday came around and Bryce called me and he said that now they needed an a/c clamp and that the clamp was going to be delivered on Wednesday and that he was going to reach out to me to pick up my completed car. On Wednesday I had to call Bryce and left him a voicemail to cal me but he didn’t. On Thursday Bryce called me and told me that the car will be ready and could pick it up in the afternoon. We showed up to pick up the car and the car had scratches and a clear coat run that they should of saw and repaired it before making us drive 1 hour to pick it up. Now we will need to drive another hour to take the car back and have those issues fixed, when they already had 4 extra days and could of caught those blemishes. I was offered to get a refund back for the extra 6 days of the rental car , but we had already returned the rental, and they wanted a receipt in order to get any kind of compensation, we just ended borrowing a car for those 6 days. At the end Luke (owner) made it right by refunding us the cost of the rental car, repairing the blemishes and overseeing the entire process with updates. I do recommend this place and you have any issues just request to speak with Luke and he will address any issues .Thanks Boulder bump shop.

John Ellis

★★★★★

3 months ago

Had a minor parking lot collision in Boulder. Made a claim through the insurance company. The first body shop they recommended couldn't get me in for 2 months. The second one I called put me on hold and then went to voicemail. I then called Boulder Bump Shop. They answered immediately. They were able to get me in for an estimate that afternoon. This took 15 minutes. They then scheduled me for the following Tuesday. A week later my car was done perfectly. From collision to good as new took only 2 weeks! Great work, great service! I will never go anywhere else for body work!

Ananda Lantaff

★★★★★

4 months ago

Luke and his team are fantastic to work with. Brice kept me informed of the progress the whole time. They dealt with insurance with ease and made the whole process smooth and seamless. I wouldn’t take my car anywhere else.