Brighton Auto Service

Dale Burnett

★★☆☆☆

Edited 2 months ago

The quality of the work appears to be good and the courtesy shuttle is always helpful. But the price was double what other places in the area charge for the same repair. I felt under the gun to get my vehicle repaired quickly since it's my work vehicle so I didn't take the time to shop around that I should have. In the interest of transparency, it would be good if you would itemize your bill to show what part of it is labor, how much are the parts, shop supplies, etc., instead of just one final total amount. I don’t normally leave reviews, but when you sent me a link and asked me to, I did. Since you apparently didn’t like it, you continued to bother me about it. First you offered me $200 to delete it and sign an agreement not to leave any more negative Google reviews. When I said no, you then offered me $300 to modify it. I do not think this is how the reviews are supposed to work and seems to me to defeat the purpose. If you don’t want to know, then don’t ask. I also did not have any exhaust system work done at all. I don’t know how that got into the services part of the review, so I removed that. I stand by my conclusion that $1600 was a lot more than it should have cost to replace the power steering pump and flush the power steering fluid.

Nick & Torie Stepaniak

★★★★★

4 months ago

I had a great experience with the autowork done on my car. The technician took the time to explain what needed to be fixed, completed the job quickly, and the pricing felt very fair. My vehicle is running smoothly again. Fantastic service from start to finish!

Douglas Grima

★★★★★

5 months ago

Idris and his team treated me well and I was nothing less than totally satisfied with the service they performed on my Tahoe. I have to give a shout out to ‘Grease’ the Mechanic who worked on my vehicle. He not only worked on my Tahoe but he called me personally to let me know what was going on. I have been taken my vehicles to Brighton for about 7 years now. Even though I travel about 25 miles to have them service my vehicles I would not go anywhere else.

Matthew McCrandall

★★★★★

4 months ago

I have been a patron of Brighton Auto Service for over a decade. And, given that I'm a millennial not born into money, I've had more than a few used vehicles of less than stellar quality. Not only has this firm always treated my family well in terms of respect. But has always acted with integrity, and delivered results beyond reproach at an affordable price.

Stefanie Kennedy

★★★★★

a month ago

Highly recommend the whole team here! When I can, I drive 40 minutes for this team because they are so professional, the quality of work is unmatched anywhere else, they are so transparent about what they are doing and why, and the pricing is very reasonable. Could not be happier with this team!

Kevin Flatt

★★★★★

4 months ago

The team here is nice and honest. I was getting warning messages on the dash of my 2018 Chevrolet Silverado. The anti lock brakes, cruise control, and stabillitrak weren't working. Brought it in and was told there would be a diagnostic fee then we'd go from there. They did pull some initial fault codes but the warnings/faults went away and didn't come back. They returned my vehicle and didn't charge me anything. Suggesting I bring it in again if the issue returns. They could easily have charged me but didn't. I'm definitely coming back when my vehicle needs any type of service!

William Shadrick

★★★★★

a month ago

Very knowledgeable staff. Josh and Rick are amazing to work with. Very friendly and the prices are good. Love the warranty. Will continue to use for all my needs.

Christine Adamo

★★★★★

4 months ago

Very honest and efficient. I dropped my car off in the morning and they kept me updated along the course of the day. By the afternoon, they let me know what was wrong and allowed me to choose what I could and could not afford to fix that day. I appreciate their transparency and flexibility to get me in on short notice as well!

Jamie T.

★★★★★

5 months ago

One of our fleet vehicles broke down, we limped it in to this shop. We had not told them we were coming, we received the red carpet service. Their staff member James W is a huge asset to this business. He went above and beyond to help us get our vehicle back on the road and our tech back servicing our customers. Anytime we are in the area and need help, they will be our go to! Thank you Brighton Auto, and James for going above and beyond for us!

Denise Crossland

★★★★★

7 months ago

We had an issue with our car and decided to go with a company that has been in business for over 35 years. Our car was towed to Brighton Auto Service. They gave us a loaner car while fixing our car. They replaced our transmission but it failed, Brighton Auto honored the warranty and put in a new transmission. They kept the cost down making it more affordable than any place we've ever gone. We highly recommend these guys for all your Auto needs because they are a cut above everyone else.

Paulette Skolarus

★★★★★

6 months ago

Great service at Brighton auto service. Gave me a quote of $900.00 to fix my car but ended up paying $250.00 because all the work wasn’t needed. Very honest and caring people. They are now my permanent auto provider.

Anne Klumpp

★★★★★

6 months ago

Great experience! I had a problem with the power on the vehicle when I was passing through town. They got me in and back on the road of adventure very quickly after installing a new battery and diagnosing a parasitic draw from a short in our taillight. Thanks, Garrett and team!! We would definitely come back for more work again!

Jeff Jefferson

★★★★★

2 years ago

Brighton Auto Service was recommended by a State Trooper for being an honest place to go. They accepted my older truck off a tow drop and performed the necessary repairs, keeping me informed along the way and keeping within their cost and time estimates. When I was concerned about something a few days after picking it up they immediately took it back in to resolve the issue - which was not wholly related to the first repair. It’s hard to find someplace to work on an older truck but they did it. I am happy to have it back on the road. You can tell by looking at their shop they are well- equipped and they even apologized for having it for three days, which they said was unusual. Highly recommended and easy to work with. I do t know how their prices compare but it’s not always about price. Satisfied customer here!

Shannon McDevitt

★★★★★

9 months ago

The team at Brighton Auto exceeded my expectations. My car needed several repairs and is now running great. From my initial call to the courtesy vehicle drop off, to check in phone calls, to the final review of my invoice, each staff member communicated clearly, patiently answered my questions, and treated me with respect. I left feeling confident in my investment and the work performed.

Michelle Lanzi

★★★★★

10 months ago

Jon and the crew at Brighton Auto Service are the best! Their communication throughout any visit/service is the best— you always know where things stand and can feel confident that they are not pushing any “extra” repairs your way. With their help and diagnostic skills, we’ve kept our cars running well far beyond expectations. I cannot recommend BAS more!

Dawn Sanchez

★★★★★

a year ago

I’ve had the pleasure of working with BAS and I can't recommend them enough. The entire team is professional, trustworthy, and always offers reasonable pricing. Their scheduling is convenient, and they even provide rides when needed, which is a nice touch. What I really appreciate is that they won’t try to sell you services or parts you don’t need – you can count on them for honest recommendations. A special shout-out to Jon, the mechanic, who is not only knowledgeable but also reliable. He does excellent work and I always feel confident knowing my vehicle is in good hands. Highly recommend BAS to anyone looking for quality and trustworthy service!

Kaitlyn Wedding

★★★★★

6 months ago

I needed work done to my fusion. James was great, he got me in quickly and kept me updated on what needed to be done and when my car would be finished! I highly recommend this place!