Brookwood Automotive Service Center

jerry gonzales

★★★★★

2 months ago

My service from online appt to picking my vehicle up was seamless. They communicated with me throughout the process and let me know the details. I had steering and suspension repair, the difference on control of the steering is much tighter along with the suspension that gives a much smoother ride. Jerry

Cheryl Jernigan

★★★★★

4 months ago

Mike and his team at Brookwood Automotive are amazing. They are straight with you and no bs. I truly appreciate that my front brakes are good now. When I brought my vehicle in you could hear my vehicle coming down the road my brakes were so bad. Plus they gave me a shuttle ride home after dropping my car off and a ride back to the shop to pick it up. Customer Service is top tier. Thank you Mike and the team that helped us out. You guys are great!

Shanetta Shields

★★★★★

a month ago

My car started messing up and I found out my alternator was not good so I googled some places and called a few and when I called Brookwood automotive I spoke with Mike and he was very nice honest and very helpful. He got me in fast and fixed my car. 10 out of 10 I definitely recommend.

Albert Guadiano, Jr.

★★★★★

5 months ago

Highly recommended - Courteous and professional with an eye on details. Not to mention a super clean waiting area with free coffee. I had a simple oil change with no issues. The gentlemen ahead of me was having a belt replacement and the person behind the counter offered to replace the Belt Tensioner. As a former general manager at an auto parts store it is refreshing to hear good advise. Keep up the good work Brookwood Automotive Service Center!

Tamala Coulter

★★★★★

5 months ago

Brookwood Automotive Service Center were very professional, friendly, and courteous. I took my car in to get a complete vehicle inspection on my 2003 Mercedes C230. They only charged me $89.00 for a complete detailed and itemized diagnosis. I thought that was a reasonable price for the inspection that took about an hour. I was well satisfied with their service and I would recommend them anytime. Thank you Tamala Coulter

Cynthia Heldreth

★☆☆☆☆

3 months ago

It took me a while to put this review together because it angered me every time I thought about it and I wanted to make my words right. I received a mailer for an oil change special. I took my car in and was pleasantly greeted by someone at the front desk and welcomed into a decent waiting area. The timeliness was also satisfactory. But after the oil change , I was presented with a quote for $550ish to replace my water pump, which I immediately knew was not a repair that was needed. I was told that it was leaking at the seal. I politely called them out and let them know that that was not possible. But just to be on the safe side, I checked my coolant daily for the next week. And I also checked under my car with every trip to make sure nothing was leaking. There were not any problems with my water pump and to date , there are still no problems with my water pump. While I am a woman , I am a very knowledgeable woman about my car and I have it inspected frequently. I work at a dealership and just like everybody else, I'm always looking for the best bang for my buck. Their oil change special actually beat my employee pricing, and since the shop was located near my house, I decided to give it a shot. So my advice to you is "buyer beware". If you are presented a quote or estimate for additional services , please get a second opinion before you give them any money. My twenty twenty corolla , now has 185,000 miles on it. Most of those miles are mine. I know my car. Sorry, Brookwood. While you have a lot of positive things going for you as a shop, trying to rake in some extra income by lying to your customers and creating false repairs is not acceptable.

Holly Barlow

★★★★★

4 months ago

The staff explained everything of what to expect. An estimate of the price was given once an inspection was done. The mechanic kept me updated throughout the process. Very happy with how clean and well the facility is kept. I will return when service is needed again.

Heather Howell

★★★★★

4 months ago

Transmission and radiator replaced and both were incredibly well done, quick, and reasonably priced. Brookwood goes above and beyond to make sure their customers are taken care of and absolutely deserves your business!

Boyce Easley

★★★★★

4 months ago

Great service. Had my breaks and rotors changed at a convenient time for me. Even offered me a ride to work if I needed it while my car was being worked on, so I wouldn't miss a day of work. I didn't need it, but consideration was there. Thank you!

Raianne Brand

★☆☆☆☆

6 months ago

I brought the car in for it making a sound when turning it on and it not starting. They had my car for 4 days, which I had to constantly reach out myself for updates even though I was being told they'd call 'later' or in an hour or whatehaveyou. They never called. Then, I got the car back and while they did not charge me for the $150 diagnostic fee, they claimed they had no clue of the issue I referenced but had done the oil change I requested. That was only ~$60. I had to take the car to a different mechanic the very next day as it immediately was making the noises upon starting and broke down on the way to take my kids to school. They are also investigating a new burning oil smell that started immediately upon me picking up my car. I had very friendly service, however, when I leave my car at a mechanic for almost a week, I don't typically want to be told nothing was wrong just to have it break down and take it to a new mechanic the next day. I really appreciated how understanding and great they were, but I would never recommend them or go back.

Corey Johnson

★★★★★

Edited 2 months ago

Wonderful experience, very great communication, did a thorough job. My car sounds and runs like new again. T.Y. BROOKWOOD AUTOMOTIVE

Hunter Rapsavage

★★★★★

8 months ago

I had a great experience getting my car repaired here after hitting a curb. The team was incredibly friendly, stayed on top of communication throughout the entire process, and worked smoothly with my insurance, which made everything so much easier. Definitely a great place to get your car fixed—highly recommend!

nakisia mcdaniel

★★★★★

4 months ago

After going to a place where the staff was rude and disrespectful, Brookwood Automative was a breath of fresh air. They were pleasant and cheerful. Excellent customer service!

Paul Cobb

★★★★★

7 months ago

We were traveling Amarillo and had an emergency that required draining the fuel tank and cleaning out the fuel system. Not knowing anyone in the area we searched for a repair shop with the best reviews and found Brookwood Automotive and how glad we did. They gave us great service and got us back in the road with minimal delay....I say 5 stars all day long

Manshort Roadkill

★★★★★

5 months ago

These folks are kind and respectful every single time I go ,I will recommend them to everyone and I will come back if I have any other issues .like you have a family Dr., we'll make this your family mechanic. Thank fir helping me

Kathy Crews

★★★★★

6 months ago

First time at Brookwood Automotive. But it’s my new go to for vehicle service. Great customer service, honest prices, fair and complete work. I highly recommend!!!

John Peabody

★★★★★

2 months ago

Very professional.made me feel at home.quickly finished repairs. Even helped with financing. I would use them again.