Brown's Auto Service

Sam Mikel

★★★★★

7 months ago

Brought my 05 sierra in for a crank no start. From the beginning I received excellent customer service from Austin. The techs did an awesome job and actually inspected my whole vehicle, (ended up being my battery lol🤦‍♂️) informed me of what needed immediate attention and what needs to be done sooner than later. Definitely recommending anyone I know to come here! Fair priced and very knowledgeable!

Trevor Brown

★★★★★

7 months ago

I have NEVER found a mechanic shop that I could actually trust unless it was family....that was until I went to Brown's Auto. I had previously sent my truck in for a diag and told Top Tech to look at specific parts that I thought were a problem, basically 5 days with no truck I asked for it back bc they were incompetent. At Brown's the total opposite, super nice, their pricing is totally fair! And the solved what Top Tech couldnt do in half the time! 2 days to be exact!!! Thank you to the wonderful staff and knowledgeable mechanics and to anyone needed a shop to trust, Brown's is where you should go.

Cameron Krizek

★★★★★

2 months ago

Long time patron. Brown's has great customers service and they always have done quality work for me.

Global Money Revolution

★☆☆☆☆

11 months ago

I bought a rebuilt transmission from rob. It had issues from the very beginning where it didn't quite shift all the way until a few minutes after driving.... that was a little weird, but I thought my transmission was getting used to my truck. That was not the case, in 7 days, There was a river flowing of transmission fluid under my truck. Rob is not going to honor his warranty. He is blaming my truck. He is saying my truck broke the case in 7 days....Even though there were problems from the get go.... My truck has never ruined a transmission nor will it. It's a great truck. My only regret is that I didn't buy the brand new transmission for $300 more from another company. I instead used rob and even though I'm terminally ill and dealing with a lot of stress right now, My truck has been in service for over 6 months. That's how long I've been without my vehicle. Not only did he drag his knuckles, taking his time to do everything, But, He's not standing behind the product that he did not fix properly. I'll see him in court. I'm out thousands of dollars for rental cars and he will pay them. I'll use my last ounce of energy , making sure I see to it.

Braydon Marchant

★★★★★

4 months ago

Had an alignment done. Easy to work with, straightforward pricing. I would go there again.

Still Amy

★★★★★

a year ago

Started having transmission problems on our truck during vacation from Minnesota. They were able to work us in the same day to see if it could be a quick fix. It wasn't but they worked us in the next morning were able get us on the road again quickly. Reasonable price too. We appreciate it so much.

Janell Hall

★★★★★

a year ago

Brandon and everyone at Brown's are top notch excellent people to work with. When my son's truck broke down more that 1000 miles from home, they were quick to take a look at it and put extra effort in to help us determine what to do next. Super easy to work with and would recommend anyone in need to give them a call.

Sean McQuillan

★★★★★

a year ago

Brown's is my #1 recommendation for auto service in Billings. I brought them a used car I was considering and they did a detailed inspection that was very useful in the buying process. They were honest, fair, and easy to work with. I will be bringing all my cars here for service in the future.

Tim Middendorf

★★★★★

a year ago

I was traveling with an F150 and trailer and experienced a cam phaser issue Labor Day weekend near Billings. I was referred to Brown’s and had an experience that was exceptional. They fit me in to get me on my way, and assistance from Austin, Brandon, and Rick was very very good. My repair was multi-day as it was complex, and they stood by their work. They are a top notch organization with great communication, listen to the customer, and prompt quality service. GO THERE!

matty ice

★☆☆☆☆

7 months ago

I brought my car in, they said my car needed a brand new engine and said they could do it for 16k, I then took it to Chung brothers and they said it was just a piston and they can fix it for about 2000, much better deal there and I felt like they were trying to upcharge me an engine

Molly Considine

★★★★★

a year ago

I love Brown's Automotive! I appreciate that they take the time to explain what they're fixing to me even though my knowledge base on these issues is the same as a gecko. They are responsive and have always fixed my car in a timely manner. Above all else, they're honest. 10/10 would recommend. Thank you, Brown's automotive, for taking care of my car and helping this lady learn a little mechanical lingo along the way.

Golden Griffon

★★★★☆

a year ago

Very efficient and friendly process from start to finish, and good work done on the vehicle. I only wish they didn’t require a full inspection - that they charge for - before they’re willing to do any work. Hence one star off. But I guess it is a very standard procedure these days for nearly all garages, and at least these guys didn’t push ridiculous suggestions like some other places do. And they were also honest enough to tell me a potentially defective part was actually still good, whereas most garages I know would’ve lied and charged me to replace it. I’m pretty new to town and have only tried two other garages, but so far these guys have most of my trust.

William Kruger

★☆☆☆☆

10 months ago

Early morning appointment for a transmission service plus a couple easy things, doesn’t get done until late afternoon. Which was a good thing, because said service was extremely high! Always get an estimate before work is done!

Caiden Chavarria

★★★★★

a year ago

Very good to work with. They fixed my pickup in a timely manner and explained what they were going to do to fix it and also told me estimate cost before working on my pickup.

Sean Star

★☆☆☆☆

3 months ago

👎 almost a $100 to fix a brake light? Wow expensive.

Curtis “ZaBl3” Zable

★★★★★

a year ago

Truck broke, they were able to get me in same day for repairs. And they didn't get worked up when it turned out I gave them the wrong parts. They worked with me. I recommend... Thank you guys.

Ryan Rognstad

★★★★★

4 years ago

Wow! I have never been to a shop like this! Excellent service and explanation of problems. They were quick to troubleshoot and get me a repair estimate. They had parts available and quickly took care of my truck. These guys now have a customer for life. I don't think I can take my vehicle anywhere else!