Hanser's Automotive and Transmission Repair

tracy glenn

★★★★★

a year ago

I've been taking my vehicles to hansers for years for minor repairs, transmissions, engines, whatever I need. I've never been disappointed like seems to always happen at some other place. They always treat me well and let me know up front what's best for me in their opinion and how much it will cost.

Bob Knight

★★★★★

Edited 2 months ago

So nice to be involved with a business in Billings Montana that the employees understand what the customer is going through.

Jeremy Jessen

★★★★★

a month ago

Worked on two of our vehicles... very pleased with the service and communication.

Virgil Mortenson

★★★★★

6 months ago

Very clean reception area, very professional the way I was greeted on the phone, and after driving my truck the transmission shifts more smoothly than before. Glad I choose Hanser. Thank you

Tina Power

★★★★★

8 months ago

Jarod was very helpful in explaining to me how they could fix my car. His patience with me was exceptional. I do trust him and the car is working great.

Brad Dufour

★★★★★

9 months ago

Andrew from Hanser's helped us with a Check Engine light in our rented Penske truck. He was on scene in about an hour and was extremely professional the entire time. He assessed the problem quickly and resolved it. We had many issues with our truck on our cross-country move and Andrew was a highlight that helped us get to our final destination. Hanser's truly helped us get through the final leg of our trip. Thank you, Andrew!

Marnell Wagner

★★★★★

10 months ago

Jerod has been very helpful with information about the issues with our F150. He seems very knowledgeable and is very easy to talk too. They have repaired our truck, and so far, no problems have arisen. Highly recommend them!

Kathy Cypher

★★★★★

3 months ago

Was very pleased with customer service, everyone I encounter getting to the correct place was very courteous. Thank You and Merry Christmas to all at Hanser's

Bob Riesinger

★★★★★

6 months ago

Jarod did a great job in diagnosis that my control module to the transfer case was bad. Was replaced and my 2013 Durango runs like new (well, almost new)

Randal Vogele

★★★★★

2 months ago

Jared and Drew take great care of me every time I need vehicles serviced or repaired. Hanser’s is where it’s at for your repair needs.

Dupree Scott

★★★★★

6 months ago

They went above and beyond with fixing my truck informed me on other fixes that I needed and kept it at a reasonable price. Definitely came in under what other shops quoted me and also included a warranty. Will definitely refer family and friends for services.

Emily McNaight

★★★★★

4 months ago

Easy to make appointment and not months in future. Clear on what they are doing and costs. They are very friendly professional. Work is done faster than any shop I have used.

Jordan Gill

★★★★★

a month ago

New transmission in! You won’t find more transparency or customer service. Highly recommend Hanser’s.

Mark Bruinekool

★☆☆☆☆

5 months ago

I had a new rebuild installed at a certified diesel shop. That Hansers transmission stood behind. The shop only tightened one of the bell housing bolt's. The mechanic drove it to pick me up. As soon as I started the truck. 99 F-250. The dash was bouncing so hard it was moving up n down about an inch. Obviously it was not right. I told him that something was wrong. He got instantly rude. Started to get loud. I told him. I'm not saying that you did something wrong. I'm just saying that something is NOT right. We got to the shop, made him remove the inspection plate at the torque converter. The flex plate was going up and down about an inch. I knew it broke. Fords 7.3 are known for breaking the flex plate around the mounting bolt's/ spacer at the crank. He started yelling. So of course I took as much of his attitude as I could. I took the truck home. The owner came over. On his way there I got under the truck and seen the bell housing bolt's were loose. The washer on the bolt's were actually on an angle. That's how loose it was. They replaced the flex plate. Over 2 weeks later. I was lied to by Bronson, the shop manager, who was also the one that installed the new transmission. I called Hansers Transmission in MT. Drew, the person who is in charge of the phone and says who gets a rebuild on warranty says.. I'll give you one rebuild. 3 year warranty on the transmission. I called him 2 years later. Reason being. I moved back home from ND to MI. It was rattling pretty bad by the time we got to MI from ND. So I parked it. I didn't have the time to pull it out, I just started my new job and Drew had already agreed to rebuild it. I ended up getting TENDONITIS in both of my arms from the shoulders down to my hand's in both arms. I couldn't even open the door to the bathroom without being in extreme pain. I called Drew from Hansers transmission again and explained to him my situation. He said. Don't worry about it. I'll rebuild it once you get it out and send it to me. Well. It was a year before I could get it out. At this point. It was a couple of months past the warranty. At this point. He refused to rebuild it. It has 5,000 miles on it. Warranty says. 3 year's or 100,000. I didn't get either. The front pump shaft is broken and it's not even movable. The total bill was over $6,000.00. Now I have to get it done it myself. In which case. This is the first time I have ever had anyone work on one of my vehicles. I've always done all of the mechanical work myself. Been wrenching since I was a kid. Mike Rawthhorne owner of the shop where Bronson works hasn't returned one of my calls since the replacement of the flex plate. He is in Williston ND. Bronson said that he had to spend a whole day replacing the wire harness plugs at the transmission. I still have NOT found one piece of wire replaced any where on the transmission. There's only 2... Liar's are the absolute worst type of person to deal with. Drew, being one, Bronson being the absolute worst type of person to deal with. I strongly urge you to rethink your choice of shops if you are gonna be using either of those places...

Dan Becker

★★★★★

4 months ago

The service was impeccable, And the staff was unbelievable friendly. We broke down and route to Ohio, And from the towing to the maintenance everything was done very professionally. It took more time than I would have liked but they were very courteous in keeping me posted as to the progress. I could not be Happier with the service and would highly recommend These folks. Again thank you for everything. Respectfully Dan w Becker

Michael Bane

★★★★★

4 months ago

Jared was good with communicating with me on everything being done to my truck. He also gave accurate pricing and worked with my warranty company. I have had several of my trucks there for repairs and will continue to take all my mechanical work to them.

Vlad Martin

★★★☆☆

Edited 2 months ago

I recently bought a truck and since transmission was slipping on 3rd gear, i crawled underneath to check everything and found their sticker on a pan, found them on google, decided to give them a call, ask about warranty and what they did to transmission. All i could find out was that they did rebuild it couple years ago. No date, no list of work, no mileage at the moment of rebuild. Truck has 240,000 miles now. I don’t know how it was driven before, but i don’t think that transmission should last only about 120,000 miles. And since they don’t keep any record about work they done, that tells me something about how they stand after their warranty. Not the best experience and not what i was expecting from that call. ——————— Update to 3 stars. I spoke with the manager, calm and constructive talk we had. They found information about that truck, turned out it drove only around 4k miles, if i remember correctly. They agreed to take a look on it, i just need to take it off and ship it to them, which i can’t do now. Will update again after.