Brown's Automotive Experts

Mathew Roybal

★★★★★

2 months ago

Brought my truck in at 3pm and it was out the door next day. Had truck axle replaced and differentials serviced. Excellent customer service.

Deborah Morros

★★★★★

7 months ago

I was able to get car in for service within 3 business days. Eddy the service manager is a genuinely nice guy. Really appreciated the courtesy shuttle. Felt they were honest about what really needed to be done.

Bill

★★★★★

9 months ago

First time in 50 years we had to use one of these places. We were a thousand miles from home. Service and techs were great, we were happy with them, priced fairly. Would return

Dominic Gonzales

★★★★★

4 months ago

First of all I want to thank everyone at Brown's Automotive for a very great job they did on my truck and for letting me know of needs of what else I got to do to it. They do a excellent job. thanks team Brown.

Tattooed Bruja

★★★★★

Edited a year ago

Highly recommend!!! I chose the Los Ranchos location for the inspection and repairs on my daughter's first car; a “new to her” used 2013 Fiat. The shop staff was professional and courteous, they patiently answered all my questions (I had a ton). The crew at Brown's did an amazing job! The Customer Service was incredible. The repairs on the car ended up being more extensive than I had anticipated but Brown’s worked with my budget and did the most important ones related to safety to get my kid on the road. They deferred the other less essential stuff for next month. I appreciated the honesty and the fact that they didn’t try to sell me on things we didn’t need. After the inspection, before the work commenced I received pictures of our car via an internet link; the inspection was beyond comprehensive. Brown's sent picture results on everything from a burned out break light to the engine gaskets, torn CB boot on the axel and vacuum pump which were in need of replacement. The report included the stuff they checked which passed inspection plus videos that explained why the repairs suggested were important; great for those of us who are not in the know. Needless to say, I am beyond impressed! Finding a great mechanic shop is not easy and I was bummed when my old guy told me he didn’t work on Fiat's. However, I am happy as can be that I went to Brown’s! I’ll never go anywhere else again. They made a customer for life. I’d give 10 stars if it was an option! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Keenan Marquez

★★★★★

3 months ago

Had my car inspected here. The price was a little more than I expected, but they deliver on that service. I'm recommending Brown's to everyone i know and will be back.

Frank Martinez

★★★★★

Edited 5 months ago

Friendly knowledgeable staff who actually know what they’re doing they went above and beyond and helped me out. They will show you exactly what’s wrong with your vehicle and give you the breakdown of what it cost to repair it. I couldn’t ask for anymore. I am very pleased with their service, their workmanship And the whole experience of dealing with them. This is the shop I will be taking all my vehicles to from this point forward..

Lewis Taylor

★★★★★

3 months ago

I came in for a BG fuel injection service. I also wanted the oil/crankcase service but they don’t don’t. They did a thorough inspection of the car and found a few things I didn’t already know about. Overall, good work.

C Rubio

★☆☆☆☆

3 months ago

I spent over $350 in diagnostic fees for Browns Automotive for them to tell me I need a new engine (engine knock). was quoted $10,000 for a re-manufactured engine replacement. My neighbor ended up putting in a new power steering pump and I've been driving my car fine ever since. Do not take your vehicle to these crooks. They will bend you over backwards and take your money. Mechanic companies like Browns Automotive give mechanics a bad name.

Kyle Preston

★☆☆☆☆

5 months ago

took my truck there for a transmission replacement, I am regretting ever walking into browns. The manager kept telling me that their supplier kept sending them the wrong model one week turned into seven!!! and two browns locations. I expressed that this was not instilling the greatest confidence in me. After five weeks and paying for a rental car. they call me to pick it up and oh by they way that there was a fair amount of engine vibration in my vehicle that i would need to address down the road. (It was NOT doing it prior to me dropping off the vehicle) I pick up the truck and sure enough the engine wanted to vibrate out of the engine bay!!!! the manager tried to down play it and tell me its not a big deal just need to replace my engine mounts. (NO those where replaced with new about 60K ago when i replaced the engine!!) I tried to limp it home but it wouldn't even shift gears when i tried to get on the freeway, they could have KILLED ME! i had to park it and have it towed home. I called the manager and he tried down playing it again "Oh its just the computer trying to learn your driving habits" I took it to another browns location where the did replace the transmission again under warranty. Now my engine is knocking.... Don't let these people work on your car, there are better shops around town. If some one asks me where a good shop is,I am very prompt to tell them...."NOT BROWNS!"

Ryan William

★★★★★

3 months ago

I’m found Brown’s online with great reviews. I came in and met Chris, and immediately the reviews checked out. For a small price, I was able to receive a comprehensive evaluation of my vehicle in a timely manner along with a fair estimate for mechanical repairs needed.

Steve Casey

★★☆☆☆

3 months ago

Probably my last time using Brown's automotive services. I used them for an oil change on an older Honda with a solid engine. They provided me with a lengthy inspection report noting a long list of items that "needed attention". Two items listed were accurate. I read through the list and noticed that about 80% of the items listed were already addressed the last time that I used Brown's. It seems like they use the opportunity to strike fear and doubt into customers without taking the time to truly understand what is needed. When I called them out on their incorrect list of items, they had an excuse ready (something to the effect of the year of the vehicle and not checking their database for already completed work). They did this to my wife last year, and we opted for a 2nd opinion that resulted in saving $1500. I recommend either avoiding them altogether, or at least get that 2nd opinion before allowing them to do the extra work. Lastly, when I checked under the hood, the windshield fluid cap was wide open and they did not fill it at all. I added 2-quarts myself.

Drew Harrell

★★★★★

6 months ago

Browns Automotive has consistently been professional, fast, and accurate whether working on my personal or work vehicles. They just recently handled a full diagnostic eval on my 6.0 Super Duty and replaced the serpentine belt, fuel filter, and transfer case oil the very next day on short notice. Chris and the team at the 4th Street location in Los Ranchos are my go to auto shop!!

Renita Elder

★★★★★

2 months ago

Darrell provided exemplary customer service. He was patient and extremely knowledgeable. The electronic report, that included photos of the repairs that were needed, was very informative. I really appreciate Keith giving me a ride home. Now that I’ve been driving my car for a few days, it is obvious that the maintenance that was done is making a huge difference in my riding experience.:-)

Mary Lauzau

★★★★★

a month ago

Getting my car serviced is honestly the last thing I want to do. I might need to bump that up a bit on my list. I've been to Browns a few times and I've been really happy with how things went. They only do repairs that are necessary for safety, and they don't push me to fix other stuff that can wait. I feel good about picking up my car, and I have to say, their customer service is top-notch.

Holly Jean Encinias

★★★★★

3 months ago

Browns automotive has been a lifesaver! They fixed up both my daughters vehicle and my sons. They were friendly, kind, and super knowledgeable. The inspection of the vehicles is throughly conducted and sent straight to your email. It’s fantastic and so convenient. You can see everything that’s needed in order of importance. No other shop has ever informed me so throughly. And the pricing was reasonable and fair. Completely happy with my experiences. I won’t be taking my cars any where else!!

Christopher Kogler

★★★★★

2 months ago

We needed to have our RAM Promaster 3500 serviced and Brown's Automotive Experts was both really efficient and very reasonably priced. I was especially impressed with their customer service and their approach to an issue we had with one of our tires. They outlined both the best case and worst case scenarios. Unlike so many other repair shops that would automatically try to charge a customer for the worst case scenario, Brown's was able to solve the problem without charging us an "arm and a leg". We'll definitely return for our next scheduled service or when any other issue arises.