Brown's Automotive Experts

Renita Elder

★★★★★

2 months ago

Darrell provided exemplary customer service. He was patient and extremely knowledgeable. The electronic report, that included photos of the repairs that were needed, was very informative. I really appreciate Keith giving me a ride home. Now that I’ve been driving my car for a few days, it is obvious that the maintenance that was done is making a huge difference in my riding experience.:-)

Drew Harrell

★★★★★

6 months ago

Browns Automotive has consistently been professional, fast, and accurate whether working on my personal or work vehicles. They just recently handled a full diagnostic eval on my 6.0 Super Duty and replaced the serpentine belt, fuel filter, and transfer case oil the very next day on short notice. Chris and the team at the 4th Street location in Los Ranchos are my go to auto shop!!

Steve Casey

★★☆☆☆

3 months ago

Probably my last time using Brown's automotive services. I used them for an oil change on an older Honda with a solid engine. They provided me with a lengthy inspection report noting a long list of items that "needed attention". Two items listed were accurate. I read through the list and noticed that about 80% of the items listed were already addressed the last time that I used Brown's. It seems like they use the opportunity to strike fear and doubt into customers without taking the time to truly understand what is needed. When I called them out on their incorrect list of items, they had an excuse ready (something to the effect of the year of the vehicle and not checking their database for already completed work). They did this to my wife last year, and we opted for a 2nd opinion that resulted in saving $1500. I recommend either avoiding them altogether, or at least get that 2nd opinion before allowing them to do the extra work. Lastly, when I checked under the hood, the windshield fluid cap was wide open and they did not fill it at all. I added 2-quarts myself.

Ryan William

★★★★★

3 months ago

I’m found Brown’s online with great reviews. I came in and met Chris, and immediately the reviews checked out. For a small price, I was able to receive a comprehensive evaluation of my vehicle in a timely manner along with a fair estimate for mechanical repairs needed.

Kyle Preston

★☆☆☆☆

5 months ago

took my truck there for a transmission replacement, I am regretting ever walking into browns. The manager kept telling me that their supplier kept sending them the wrong model one week turned into seven!!! and two browns locations. I expressed that this was not instilling the greatest confidence in me. After five weeks and paying for a rental car. they call me to pick it up and oh by they way that there was a fair amount of engine vibration in my vehicle that i would need to address down the road. (It was NOT doing it prior to me dropping off the vehicle) I pick up the truck and sure enough the engine wanted to vibrate out of the engine bay!!!! the manager tried to down play it and tell me its not a big deal just need to replace my engine mounts. (NO those where replaced with new about 60K ago when i replaced the engine!!) I tried to limp it home but it wouldn't even shift gears when i tried to get on the freeway, they could have KILLED ME! i had to park it and have it towed home. I called the manager and he tried down playing it again "Oh its just the computer trying to learn your driving habits" I took it to another browns location where the did replace the transmission again under warranty. Now my engine is knocking.... Don't let these people work on your car, there are better shops around town. If some one asks me where a good shop is,I am very prompt to tell them...."NOT BROWNS!"

C Rubio

★☆☆☆☆

3 months ago

I spent over $350 in diagnostic fees for Browns Automotive for them to tell me I need a new engine (engine knock). was quoted $10,000 for a re-manufactured engine replacement. My neighbor ended up putting in a new power steering pump and I've been driving my car fine ever since. Do not take your vehicle to these crooks. They will bend you over backwards and take your money. Mechanic companies like Browns Automotive give mechanics a bad name.

Lewis Taylor

★★★★★

3 months ago

I came in for a BG fuel injection service. I also wanted the oil/crankcase service but they don’t don’t. They did a thorough inspection of the car and found a few things I didn’t already know about. Overall, good work.

Frank Martinez

★★★★★

Edited 5 months ago

Friendly knowledgeable staff who actually know what they’re doing they went above and beyond and helped me out. They will show you exactly what’s wrong with your vehicle and give you the breakdown of what it cost to repair it. I couldn’t ask for anymore. I am very pleased with their service, their workmanship And the whole experience of dealing with them. This is the shop I will be taking all my vehicles to from this point forward..

Keenan Marquez

★★★★★

3 months ago

Had my car inspected here. The price was a little more than I expected, but they deliver on that service. I'm recommending Brown's to everyone i know and will be back.

Tattooed Bruja

★★★★★

Edited a year ago

Highly recommend!!! I chose the Los Ranchos location for the inspection and repairs on my daughter's first car; a “new to her” used 2013 Fiat. The shop staff was professional and courteous, they patiently answered all my questions (I had a ton). The crew at Brown's did an amazing job! The Customer Service was incredible. The repairs on the car ended up being more extensive than I had anticipated but Brown’s worked with my budget and did the most important ones related to safety to get my kid on the road. They deferred the other less essential stuff for next month. I appreciated the honesty and the fact that they didn’t try to sell me on things we didn’t need. After the inspection, before the work commenced I received pictures of our car via an internet link; the inspection was beyond comprehensive. Brown's sent picture results on everything from a burned out break light to the engine gaskets, torn CB boot on the axel and vacuum pump which were in need of replacement. The report included the stuff they checked which passed inspection plus videos that explained why the repairs suggested were important; great for those of us who are not in the know. Needless to say, I am beyond impressed! Finding a great mechanic shop is not easy and I was bummed when my old guy told me he didn’t work on Fiat's. However, I am happy as can be that I went to Brown’s! I’ll never go anywhere else again. They made a customer for life. I’d give 10 stars if it was an option! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Dominic Gonzales

★★★★★

4 months ago

First of all I want to thank everyone at Brown's Automotive for a very great job they did on my truck and for letting me know of needs of what else I got to do to it. They do a excellent job. thanks team Brown.

Bill

★★★★★

9 months ago

First time in 50 years we had to use one of these places. We were a thousand miles from home. Service and techs were great, we were happy with them, priced fairly. Would return

Deborah Morros

★★★★★

7 months ago

I was able to get car in for service within 3 business days. Eddy the service manager is a genuinely nice guy. Really appreciated the courtesy shuttle. Felt they were honest about what really needed to be done.

Mathew Roybal

★★★★★

2 months ago

Brought my truck in at 3pm and it was out the door next day. Had truck axle replaced and differentials serviced. Excellent customer service.

Ramon Casaus

★★★★★

3 weeks ago

Eddie was great kept me updated and the turn around was great only one day. Thanks

KEN Stark

★★★★★

9 months ago

I was in a bind with my Diesel truck. Needed a new DPF. We had a trip scheduled for departure on a Saturday. Chris and is team got the job done for us in two days. The communication from them was top notch. In my opinion dealing with repair shops in the past. They were simply the best and very talented technicians. If my truck ever needs anything, they will be my go to shop. Highly recommend! Ken

Lawrence Furber

★★★★☆

7 months ago

They did an oil change and a vehicle inspection.everything went fine but they told me I needed plug wires cuz they were worn and a timing belt cuz it was past due for changing. I suspect both were because of the vehicle mileage, but the wires were just 6 months old and the timing belt only has 75k on it.car has 175k I suspect they would have been quite happy to replace the perfectly good wires for $450, and another $600 for the timing belt. Their work was fine, just watch out for the extras they throw at you