C & W Paint & Body

Ryan Villanueva

★★☆☆☆

4 months ago

Unfortunately they broke my steering wheel while fixing my front right panel and now refuse to fix it stating "old things break." The car is 2015 Mercedes so I wouldn't expect something to break only when the car is out of my possession. Either way, there are plenty of body shops much more reputable just around the corner where I've taken my Audi and my Ram who will not break a portion of your car and pretend they did nothing and blame you when you call them out to fix it. The body work is just OK, very clearly had work and is noticeable but 2 stars since the front panel is not scratched now anymore so they did part of the job they were paid for, but broke something more expensive in the process and refuse to take ownership of their mistake.

Max Serrato

★☆☆☆☆

3 years ago

dropped my car off for minor scratch repair on 2/13. was given an 8 day return time estimate. Followed up with them on the 2/23 to see if it was ready and they had some "setbacks" and it would be good to go the following Monday (2/27). No update on 2/27 so I called, now the date has changed to Thursday 3/2. On 3/2 the insurance company got involved and called them to give me an update. They called me on 3/2 and said it would be good Friday 3/3 by EoD. I called them 3/3, and they had another "setback" but was then told Monday 3/6. Called them 3/6 and yet another "setback" but aiming for 3/7. For minor scratches, 8 days has turned into 3 weeks. They continue to offer the same "setback" excuse as to why the work is prolonged and only once did they call me to give an update, and thats because insurance had to call them out. Come to find out the "setbacks" were really their technicians overbooked and were super behind. Thats information you disclose before the process starts, not give vague excuses week after week. And they only disclosed this to my insurance adjuster after they had to get involved, not once to me. Saw other 1 star reviews with similar sentiments, especially on Yelp. Don't waste your time here.

Stacy Lee Martinez

★★★★★

2 years ago

Having to get your car fixed after an accident is no fun but I could not have been more happy with every part of this process thanks to C & W! From the front desk staff, to Evan, to the work that was completed, it was all fantastic! Evan communicated with me every step of the way AND my car was ready ahead of schedule! I told him no offense but I hope I never see you again but if I have to, I will be back!