Caliber Collision

Luz Lira

★★★★★

4 months ago

Highly recommend these guys!! They kept me updated throughout all the steps they were on. Even if I didn’t answer the phone they left me messages about the process and they made this whole experience super easy. This was my first time taking my vehicle in and I’m super glad I went with these guys. They were super amazing with communication with me and with other parties like insurance. Everyone was on the same page the entire time. The job they did on my car was super good to the feathering of the paint looks so seamless. You can’t even tell where they painted and what is factory. Super satisfied with this place.

Jason Gerard

★☆☆☆☆

4 months ago

I wish I could give more than a 1-star review since the repair was well done; however, the communication did not meet expectations. First, it took about a week and a half to get my car in. No estimate on the repair time was communicated before dropping the vehicle off, even though the service advisor had a chance to look the vehicle over and take pictures of the damage prior to dropping it off. The shop had my Tesla for 2 days, and no one communicated when the repair turnaround time would be. I dropped the vehicle off on Wednesday night for an early Thursday morning repair. I called at 3 pm on Friday expecting an answer back, but no one called by 5 pm. I called again at 5:15 pm, but my service advisor, Austin Blake, had already left for the weekend. I explained to the secretary that I needed my vehicle for the weekend to do some ride-share driving, and I was intent on picking the vehicle up and could bring it back on Monday morning to continue repairs, but it was left taken apart in the shop waiting on a part that DID NOT even have an ETA. Why the heck was it taken apart if the part wasn't even there yet?? I never had a repair take longer than 2 days, and here I was going to have to wait an extra two days without a vehicle to drive for the weekend to make money. I estimated I lost about $1k that weekend in income because it was a busy weekend to drive. I was livid! I had to call the shop again on Monday at 9:40 am, since I hadn't seen any calls yet, and finally talked with Austin. He had finally gotten an ETA on the part and was apologetic, but the damage was already done. Then he tells me the car won't be ready until Friday. The part ended up coming in earlier than expected, and I was able to pick the car up on Thursday, but someone should have communicated that this repair could take a week if they had to wait that long for the part. Hopefully, I won't have any more repairs because they are one of the few shops in the Treasure Valley that repair Teslas.

Marianna Edwards

★★★★★

3 years ago

Extremely satisfied with the repair on my car. Someone scraped up my car in the mall parking lot, so I needed a new door. I dropped my car off and by the end of the week my car was ready. The staff was very helpful in dealing with my insurance and the communication from Caliber was great. I received updates about the repair everyday. Hopefully I won’t have to deal with a repair again, but if I do, I know who I can trust.

Noelia Estrada

★★★★★

6 months ago

Chris was amazing! He took such great care of me and made the whole process so easy. He was professional, kind, and kept me updated every step of the way. My car looks perfect and I couldn’t be happier with the service. Highly recommend this place and especially Chris if you want the best experience!

Abigail Bunch

★★★★★

7 months ago

My experience with Caliber Collision was wonderful! I was lucky in that they were fixing a very minor cosmetic issue on my vehicle and the other person’s insurance was taking care of the cost. When I arrived, the very kind woman at the desk explained everything to me and answered all of my questions. I also was given a form to fill out which asked what was most important to me during this repair, and I noted that I’d like my vehicle to remain clean. They gave me an estimate of 4 days to get the work done. They then contacted the rental car company for me and all that was left was to wait. I had left my vehicle with them at 1pm Monday and less than 24hrs later I received a call that they were done! I went back to the shop and one of the employees went over the repairs with me to make sure I was satisfied (it looked like the damage was never even there by the way!) and didn’t have any other questions. Extra note - when I got into my car to leave, they had detailed it! I dropped it off pretty clean but they had gotten all of the cracks and crevices! Definitely would recommend this shop to any of my friends or family!

Sarah Riese

★★★★★

6 months ago

Caliber collision on 5 mile in Boise, Idaho is amazing. All of the staff are wonderful to work with. They take the time to walk you through the process of getting your car fixed. I was the victim of car accident. Very concerned that my car would not be fixed. But caliber collision was able to fix my car and it drives as if the accident never happened. I would highly recommend them to anybody. My main point of contact was Sean and he was very understanding and informative. He walked me through all the repairs that would need to be done, as well as went through after the fact, and pointed out all the stuff that was done to the car to make it as good as new. I appreciated his time that he took with me to explain everything so that I understood it. Thank you. 😊

Mathias Henriksen

★★★★★

2 years ago

For those of you who always seem to be in a rush: This is the only place you would want to take you car for any repairs and fixes needed period. If you want the best of the best, this is it! For those not sure who to trust, I hope this helps: We've all dreaded the possibility of someday coming back to our beloved modes of transportation, to come back to our cars, only to find them in less than perfect condition. Or even worse, end up in some sort of accident be that our own fault or someone else's; we loose, because now our prized possession is no longer perfect. It's no longer pristine. It will never be the same. Of course traveling on any road today, no matter where in the world you are, you're inevitably going to end up in some sort of a situation. Which is why we all carry insurance, hey, it's even required by law. And with it being inevitable, either right after you drive it off the dealership lot or 10 plus years later; having a professional company, that isn't just there to feast off of your misery, take even more money away from you, or make you consider even harder just staying at home, order in, set up a home office and forget about the dangers that lurks outside: Caliber Collision on Five Mile with Ryan Stillman at the helm is heaven sent. From the moment the incident occurs, until you're back on the road; that feeling of coming home after a bad day, being able to finally take care of yourself and knowing it will now be okay, that very feeling is what you get when you first meet the people at Caliber Collision on Five Mile. This is a very busy location, that not only are the only ones who can deal with Tesla vehicles in the Treasure Valley but still deal with other cars also; that there is even time left in the day to meet and greet new customers as if You are the only one that matters, that Your needs for Your vehicle is the outmost important matter in the World: it is quite humbling to have experienced professionalism at such a level, knowing again how incredibly busy they are with their at all time overflown ocean of vehicles they have to work on. Having a Super Hero, much like your very own Captain America, that will make sure everything is done by the book, that you're treated like Royalty and always kept up to date, always have time for a question or input, always around to ensure the process for Your vehicle is followed to a T, and nothing less than perfection is accomplished: Austin Blake, who I had the pleasure of having as my Service Advisor through out my horrendous incident that put a stop to my life, him and the rest of the team that to my knowledge worked on my vehicle: John & Jorge, made what started as some of the worst things that had happened to me, to end with some of the best that had happened to me personally. Everything from the best Manager I have ever personally experienced in any business; Ryan Stillman, who stayed after hours to allow for above and beyond customer service for me. The ability of just dropping of my rental and resuming life from their shop when it was all done. The squeaky clean car I got back, in a BETTER-THAN-FROM-FACTORY-NEW state, to the follow-up afterwards in case there was anything I was not satisfied with: The whole experience was as surprisingly pleasant and smooth, despite my enormous load of inquiries, worries and frustrations. I wish every single company out there, could take a page from this locations book, no better yet, take the whole darn book! Because topping the level of service, professionalism, skill and workmanship is just not possible. I trust this location; Caliber Collison on Five Mile, more than I trust my Tesla Service Center (not that I have anything bad to say about them) the level of professionalism is just leagues above and beyond the manufacturer of my car. So with everything I have, I say thank you! Thank you Austin. Thank you Ryan. Thank you John & Jorge. And thank you, to everyone else at Caliber Collision Five Mile for making this such an awesome experience through and through. Your friend, patriot and ambassador!

Brandolyn Fillmore

★★★★★

2 months ago

Austin was amazing. My Tesla is as good as new, the communication was excellent, and Austin went above and beyond to save me money. I would recommend caliber collision

Kat

★★★★★

5 months ago

These folks at Caliber were stinkin fantastic! Kimberly at the front desk is so warm welcoming(as well as)effortlessly funny.She put me at ease anytime I had to go in.Chris was absolutely stellar in answering all my questions and concerns during the whole process.The techs I talked to are super friendly and knowledgable.Even their manager was wonderful and accommodating.I’m really glad I took the suggestion to bring my car in there to get worked on.I really couldn't ask for a more awesome team to do business with.

Jan Arrasmith

★★★★★

3 months ago

The five mile location in Boise was great! Professional and kept me informed throughout the process. The only thing I did not like was the National calling system.

Mitch Mikuchonis

★★★★★

4 years ago

The service here was absolutely amazing! They took my car off of my hands and got me a rental car in under 10 minutes, kept me updated without being annoying, and got me my car back quickly while also making sure it looked brand new. Each person I came in contact with on their team treated me very nicely and it felt as if I had known them for years. If you need your vehicle repaired, I would strongly suggest going to Caliber Collision and having David Bacchous as your estimator!

Chris

★★★★★

5 months ago

From start to finish the team handled the process in professional and thoughtful manner. Our 2023 Tesla Model Y came out looking good as new! Highly recommended for Tesla owners💯

Van Forrester

★★★★★

5 months ago

Having raised 3 teen drivers Ive had, shall we say, a little experience with body shops. I just wish I had heard of Caliber Collision 15 years ago. My life would have been much less stressful !

Nicholas Schaff

★★★★★

a year ago

I had my mustang for only two weeks before someone plowed into it in a parking lot. Fortunately, I took it to Caliber for repairs. The service advisor, Sean was a great throughout the entire repair process. He kept me in the loop on everything and made sure it turned out good as new. If your car is your baby, don’t take her anywhere else if she gets hurt! 😁

Austin Legg

★★★★★

6 months ago

⭐️⭐️⭐️⭐️⭐️ Taking my truck to Caliber Collision was as easy as it gets. They handled everything from start to finish—working directly with my insurance and even helping me get set up with a rental car. The whole process was stress-free, and I can’t recommend them enough!

Dianalyn O'Brien

★★★★★

4 months ago

My car looks as good as new. Chris is amazing and he comminuted frequently. I was never left wondering about the status of my repair.

Jake Panda

★★★★★

4 years ago

They did an awesome job fixing my car. They restored both headlights. Detailed the outside car. It looks brand new.