About Business
Residents of Frederick, MD, Frederick have long trusted Caliber Collision for their expert Car Repair needs. Whether you need assistance with Auto body shop, Auto bodywork mechanic, Auto dent removal service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.7/5 rating with 596 reviews. Throughout Frederick, and particularly in Frederick, MD, Caliber Collision is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Caliber Collision for any Car Repair inquiries or to schedule a visit to their Frederick, MD facility.
Google Reviews
Lynette Poling
★★★★★
6 months ago
My entire experience with them was exceptional! They made it so easy for me, keeping me informed throughout the entire process, and the care they displayed all around. A deer sucker punched me in the right side fender and light. My car looks so good, that it looks like it never happened!! Thank you so much for the kindness, the hard work, keeping me connected, and making me feel like a valued customer and not just another number!! Exceptional service and work! Great Job!
Anthony Long
★★★★★
2 months ago
Before leaving a review for this shop, I read previous Google reviews from other customers. I understand many of their concerns; however, having worked in this industry myself, I know that parts delays are sometimes unavoidable. That doesn’t mean the person handling my vehicle should be blamed there’s only so much they can do when parts are delayed. A major issue is that some customers don’t always see it that way. The employees at this shop put in a lot of work and dedication to get our vehicles back on the road. Vehicles are expensive nowadays, and none of us want new car payments. I’ve always told myself and others that once a vehicle has been in a collision, it’s never exactly the same. Truthfully, it’s never perfect even when it comes straight from the dealership, let alone after body work. None of the employee or the shop's Fault. I also want to add that the person I was working with at this location kept me updated every other day, clearly explaining any issues they found and the parts delays they were dealing with. Those are the things that really matter communication and transparency. It’s important to acknowledge that and be understanding of the process. Thank you again John for being transparency.
Donna
★★★★★
a month ago
I would like to say that out of all the repair shops I have EVER been to Caliber Collision is hands down the absolutely the best! Stephen Gomez did my estimate and kept me updated on everything that was going on. I actually thought they were going to keep my car for a while but I ended up having a 3 day turnaround. I received my car back better than what I turned it into. I’d also like to thank the ladies up front. They were extremely helpful and knowledgeable about everything I asked about, even helped out with my rental car. Thank you!
Holly Little
★★★★★
3 weeks ago
My car was hit overnight while I wasn't there. It was a difficult and annoying situation but not the worst. CC made the process of getting my car done SO EASY. I was informed every step of the way and the staff was wonderful to work with. Excellent business and my car looks better than before. Thank you!
Valeria G
★★★★★
a month ago
I would like to express my deepest gratitude to Stephan. He was so professional, and working with him was incredibly easy and straightforward. The mechanics have truly gifted hands—they returned my car in the best possible condition. Thank you to this amazing team for your organization and the quality of your work. I'm not afraid to say it’s the best place on the planet😘👌
Michelle Lainez
★
☆☆☆☆
2 months ago
Please do not come here. I had an extremely frustrating experience with this shop. My car was not ready by the estimated completion date that was promised. On the day I was supposed to pick it up, I called when I was 10 minutes away and was told the technician had forgotten to order a part for my bumper. After waiting an additional week, I finally picked up my car and was told everything was fixed. Unfortunately, it wasn’t. My horn no longer worked, and all of the same warning lights came back on shortly after. After having my car for nearly two months with unresolved issues, I had no choice but to take it to another shop. This was a huge waste of time and caused unnecessary stress. I would not recommend this place.
Devin H
★★★★★
a month ago
John is the greatest i have ever had the pleasure of working with and has never once hesitated to provide the best service/experience possible! I’ve received nothing but the best care each time i have had the opportunity to use caliber collision! No matter what sort of issue you may have going on, John will go above and beyond to make sure your needs are met and take care of you without a doubt!
Julia Salt
★★★★★
5 months ago
I recently took my vehicle to Caliber Collision to fix a decently sized dent in the front passenger door. I was assisted by a worker named Arlin who was extremely kind, respectful and knowledgeable. I received text messages through the entire time updating me on where my vehicle was in the repair process, and I always received a prompt response if I had any questions or concerns. I was very impressed in the speed of the repair, but even more so the results. The car looks great, they did a wonderful job and you cannot tell there was any damage at all. They even washed my car and cleaned the inside- the service was above and beyond what was expected. They also work closely with enterprise rentals and they will send someone to pick you up to take you to get your rental vehicle! And then you can drop off the rental right at the Caliber Collision when your vehicle is ready. The whole process was so smooth and easy. I would highly recommend this shop to anyone needing repairs and I know they will be my first choice should I need repairs in the future. Thank you so much Caliber Collision and thank you Arlin!
Michael Colella
★
☆☆☆☆
4 months ago
Incredibly slow repair process. My original estimated completion date was 6 weeks after my accident. They didn’t let me know until 3 days after this date that repairs would take another 3 weeks (via text). My insurance company is no longer covering my car rental (50 day maximum) so an accident where I was not at fault has cost me a total of 700+ out of pocket. Terrible experience from a company recommended by my insurance.
aleti naveen reddy
★
☆☆☆☆
2 months ago
Very poor in delivering the vehicle on time. Keeps moved the estimate date and no intimation of delivery date change unless you call them. I went to this repair shop after i hit the guardrail on road. Chose them for their ratings as suggested by car insurance but seems like i made a wrong choice. I am out of my rental car coverage through insurance which is 30 days and didn’t get the car from them yet and now i am paying for rental car out of my pocket.
sabrina howard
★★★★★
2 months ago
Excellent experience! The staff was friendly and professional, communication was clear and timely, and the repair was completed quickly. Best of all, my car was spotless when I picked it up. Highly recommend!
Bejahn Malekzadeh
★★★★★
11 months ago
You would never know that someone hit my car in the middle of the night. Worked with John. Great guy, he explained everything they were going to do, the concierge dropped me off at my house and they took my rental and had enterprise pick it up. No hassle for me whatsoever.
Joseph Weon King, Jr.
★★★★★
2 years ago
At Caliber Collision, your vehicle repair is their primary concern. They keep updated throughout the repair process. Customer service is excellent and professional. She always wears a smile and ensures that an estimator is available to look at your vehicle. My experience with John the repair guy was so professional, and his work was excellent. I can recommend them at any time to anyone.
ANDY Edwards
★★★★★
5 months ago
You would never know someone smacked into my truck! Everyone is Polite and helpful! The minute you walk in your automatically greeted and assisted, information was gathered and within seconds the Estimator came out to walk with me looking at my damages. The ladies in the front had already reached out to enterprise to pick me up from their facility. It was a very quick and painless process! I was kept updated through the entire process of repairs! Very satisfied, would highly recommend
Alexis Buttrum
★★★★★
2 months ago
John went above and beyond helping me get my car serviced after an accident. He was responsive, knowledgeable, and made a stressful experience so much smoother. Excellent customer service—thank you, John!
Devorah Gallardo
★★★★★
6 months ago
The Tilco Team at Caliber Collision did an amazing job fixing my car after I hit a deer. They were very courteous, professional and kept me updated at every step. My car was cleaned and ready on time. It looks like nothing ever happened to it. I could not be happier with the repairs.
Ashley Goldston
★★★★★
5 months ago
I hit a deer with my car and had to get it fixed, and these guys made the whole process super easy. They explained everything to me, kept me in the loop, and worked with my insurance so I didn’t have to stress about it. Everything was done on time and my car looks great. Really happy with the service!
Remo Molino
★★★★★
a year ago
Never used this body shop before. State Farm Auto had them on their preferred vendor list so we gave them a try. Wow, what an awesome experience from beginning to the end. Stephen kept us informed via text every day or so. Our car was ready in just 10 days! When we picked it up the interior and exterior were cleaned and immaculate. The body work was impeccable. From now on we will be bring our fleet to Caliber Collision. BTW, they have three Frederick county locations. We used the one on Tilco Drive. There is another one on Willowdale Drive, where Goodwill was, and one in My. Airy. They also have many other locations throughout Maryland.
Michael Suder
★★★★★
a year ago
Caliber Collision at Tilco Dr was great. I worked with John, the repairs were done early and looked great. My truck got sideswiped but looks like it’s right off the dealers lot again. They buffed the side of the car that wasn't hit as a bonus and that looks brand new too. John kept constant communication so I was aware of the stage of repairs at all times and he was great to work with. Highly recommend the folks at Caliber Collision, I would take my car there for everything if I could. I filled out the review I was sent wrong and gave bad ratings by accident and I feel reeeally bad.
Tyrone Vias
★★★
☆☆
2 months ago
Repair was well done. Communication workflows and efforts to seek the missing part to get my rhythm of life back on track was challenged. Front staff was professional.
