Caliber Collision

Kristin Poteet

★★★★★

a year ago

Casey kept me very informed. my car was done almost two weeks earlier then expected and they did an amazing job. They will definitely have my business again !

Wendy Nelson

★★★★★

5 months ago

Caliber Collisions associates were professional and kept me well informed every step of the way. They had my car ready early so I was back on the road quickly in my own vehicle.

Shirlundria Williams

★★★★★

a year ago

When I say the most absolute amazing experience !! Chase and Kacey took great care of both of my cars!! Timing was less than expected and the kept me updated the whole way! HIGHLY RECOMMENDED

Kita Payne

★★★★★

2 months ago

Excellent Service received regarding my Vehicle. Chase received Kudos and a 10 in Customer Service Skills for the Company. Very Impressed 😀

cindia Potts

★★★★★

5 months ago

Great job great people great communication from start to finish the work came out so beautiful

Karen & Bill Pfluge, Crye-Leike Realtor

★★★★★

5 months ago

The guys at caliber collision did an amazing job! Chase was extremely helpful in getting my repair done quickly and Bruce did excellent work making my car look brand new again. I would highly recommend caliber collision to any of my friends and family and they will be my go to for all future work. Thank you so very much!

Angela Stevens

★★★★★

2 months ago

Alexandra was awesome & so patient with me. We did though after 1.5 months of them taking time to get my baby back right. It was a long process but also alot of unseen damages after getting in with one part or another. She was returned to me all clean & shiny & ready to roll, right before the New Year. Thanks so much Alexandra & Caliber Murfreesboro team!

Kaylee Duran

★★★★★

2 months ago

This isn’t the first time coming here and will refer anyone in need here! Chase was very thorough and walked me through my entire repair process. Unfortunately, due to it being the end of the year and right before Christmas I was bummed they had to wait for parts to come in. However, he kept in touch with me the entire time! Gave updates and answered all my questions and concerns as they arose. My car was ready when he expected and they even vacuumed and washed it for me! Told me if I had any problems to return and remember that I have a warranty. He also took the time to ask if my mom, recovering from surgery, was okay from our accident. A big thank you to Chase and the Caliber Team for taking care of my car and me!

Sheila Williams

★★★★★

5 months ago

Excellent service at Caliber Collision. From the time I walked through the door Sydney was great, very friendly and kind, and Chase was Awesome, he texted me with updates often and explained my warranty and everything I needed to know when I picked my car up. I felt very comfortable leaving my car in the hands of this shop. I will definitely recommend to family and friends.

P K

★☆☆☆☆

a year ago

I brought my car to Caliber to have a scratch repaired on the side of my car. They finished the work in about a week and once I got the car home I noticed there were several flaws in the paint (dust). I called Caliber and they told me to bring the car in so they can buff out the defects. I dropped the car off in the morning and later that day they called and said I could pick it up. A few days later after several rainy days I washed my car and when the sun shined on it later that day I couldn't believe what I saw. The entire side of my car had horrific swirl marks all over it. Looks like they buffed out the defects but never polished it. So once again I called Caliber and they told me to bring the car in. While on the phone he told me well black cars are very difficult to get right. I dropped the car off again in the morning and just as before they called me later in the day to pick it up. When I arrived the guy I was dealing with asked me what I thought about the car and then said "just so you know my manager said we are done with this job and we won't do anymore to this car". I was in shock! I had no intention of leaving a good review or a bad review until this comment. To the manager; If you did it right the 1st time I wouldn't have to bring it back twice! Do you honestly think I enjoyed wasting my time going back and forth to drop the car off? Not to mention being without my car. Very inconvenient! If you have an issue with people bringing vehicles back multiple times then maybe you should inspect the work before you tell the customer the car is done. I will not be a bother to you anymore trust me I won't be back.

Megan Lurty

★★★★★

2 months ago

This place is awesome. Aiden and front desk staff were great, they had my car ready before the projected date, they detailed it before I picked it up. Communication was great. They worked directly with the insurance. Highly recommend!

Ricardo Fojas

★★★★★

a month ago

My wife and I would like to commend Aidan Stacer, the Service Advisor who provided us with exceptional customer service. Mr. Stacer was always very helpful, courteous, and respectful. He answered all our questions, addressed all our concerns and provided us with all the details concerning the repairs on our Ford Truck. Bringing in a vehicle for repairs after getting hit by another motorist is a very bothersome experience and getting a professional to help us through this is a really wonderful feel good experience. I mean someone who showed concern to our damaged truck as well as to us the customers. Aidan Stacer is both a true technical professional and people professional. He is a valuable asset to Caliber Collision. On a scale of 1 to 10 with 10 as the highest, Mr. Aidan Stacer is a 10 +. We are very happy and very satisfied customers. Thank you very much! Ric and Christy Fojas

Emily Housel

★★★★★

a month ago

Chase provided excellent service: • provided a detailed walkthrough of what work needed to be done on my vehicle • gave an estimate of when the job was to be completed • kept me updated through text twice a week on what repair stage my vehicle was in • called to confirm that my vehicle was ready for pickup • at pickup he provided before photos to compare with the finished work • explained the warranty Thanks, Chase! Caliber directly contacted my car insurance company, Geico, to make this process easy. Would definitely recommend.

James Little

★★★★★

a month ago

I had a great experience at Caliber Murfreesboro for an insurance claim repair. I was kept informed, they were honest and professional. My vehicle returned very clean and repaired perfectly. I would highly recommend.

Susan Toledo

★★★★★

2 months ago

I was very, very impressed and extremely satisfied with the repairs and the customer service, Chase was extremely thorough in explaining what was being done and anytime I had a question, he would answer right away, he constantly kept me informed. He has great communication skills and the girl at the reception desk was very nice as well! I would recommend Caliber Collision to anyone, and especially recommend Chase. Everything was done on time !! Thankyou for the great service!!

Hunter Fizer

★☆☆☆☆

a month ago

My car was moved to this location from Lebanon in the promises it would be “done faster” my car was hit from behind on the driver side by a truck, little did I know I wouldn’t see my car for another 2 months, after insurance covered my car for a month, I had another month of out of pocket rental fees, every time I talked to location it was delay after delay every week, every week was a new problem, it seemed like they didn’t care, I would ask for call backs or even try to call and most of the time my call was never returned nor could I get a proper estimate, I even asked for compensation which I still haven’t received, they waited until the last minute to order a new tire which also caused delay, it truly seemed like they just don’t care at all, I will say the car was fixed great but my experience was nothing short of stressful, I rely on my car because I have a long commute to work, I spent 1400 on rental cost due to their delays, prior to the crash I owned my car for 2 months and they had they car longer than I have drove it to that point, also when it was returned, dirty and scum everywhere, they scratched my widows and even ruined my passenger window by getting scum trapped in it, I will never use caliber again, awful company

Todd Murphy

★★★★★

2 weeks ago

The group was very good and setting up a communication line through text messaging. They dropped off the vehicle. I didn’t have to worry about picking up the vehicle, which made it very easy. Clean vehicle post repair repairs very happy person very happy customer.