Caliber Collision

gail mangus

★★★☆☆

2 months ago

I have an issue with the way this job estimate was quoted to me. Estimate was $1808 so I agreed to have the work done and drop the car off. When dropping off I was told there may be additional charges once they get into it for calibration of the radar sensor, but no estimate was given for the calibration at that time. My problem is if they new that might be the case why not give me an estimate of what that cost might be with the rest of the job? If AI can give me an estimate of what the calibration of the radar sensor might run at least I would have known that before I agreed to the work that my bill could be an additional $575 more than the original estimate! Otherwise, I would have given a 5 star review for the work performed and the great service had I been give a more accurate estimate or at least a heads up on the calibration and the cost involved.

Tianna Harrell

★★★★★

a year ago

My insurance suggested I come to this place for repairs on my sports car. I have had nothing but awesome service. I was kept updated multiple times a week, with videos and pictures of the repairs. My vehicle was in a sideswipe accident and needed a lot of repairs, they managed to get the repairs done earlier than time expected. I highly recommend this place for repairs. Thank you Harvey, Quintin and Semaj.

Trey Hannah

★★★★★

3 months ago

The stay at Caliber Collision were very informative and friendly. They kept me informed throughout the whole process of getting my car back in ship shape. They use OEM parts whenever possible and they also handled all of the communication with the insurance company. The repair was done meticulously.

Julie Darling

★★★★★

2 months ago

100% satisfied with Caliber for body work on my Subaru. My car looks new! They took great care of me. 5 Star Customer Service!

Miranda Montalvo

★★★★★

10 months ago

I’m sitting in the parking lot writing this review because I had to share right away my experience at this facility. I was in a hit and run this past weekend and I dropped my car off on Tuesday (5/20/25). Dominic took great care of me and my car. Great customer service. He called me the following day to update me on the status of the repair, hoping to have it done by next week. I got a call from him today (5/23/25) and my car was already finished. It looks like it was never hit. I’m very pleased with the outcome. Thank you Dominic and the mechanical team!

Cassie Harding

★★★★★

5 months ago

Rear end repairs were great! Fixed up the paint and got the new parts in and replaced and they look nice like nothing happened. Everyone was super friendly and helpful! We had a tail light alert pop up later the day we picked it up, so we took it back to get checked out. They went ahead and replaced the light right then and there checked out all the wiring. Would definitely use them again for any car repairs!

Adam Johnzon

★★★★★

a month ago

Working with Dominic was the best experience. His communication was excellent, and his knowledge in this field is top-tier. I will highly recommend this team. 10/10 experience.

Monalisa Jeffreys

★★★★★

5 months ago

I had the BEST experience with Caliber Collision on Diamond Springs Road. They have the best customer service I've ever experienced. After a horribly inconvenient car accident, dealing with a knowledgeable team especially Dominic who was assigned to my case, I was always informed by text the different stages my car was in and next steps. I was never in the dark, I never had to call and check in, I was included throughout the entire process and they communicated directly with my car insurance so I didn't have to do anything but pay my deductible. The process was estimated to take almost 2 months, but the team at Caliber Collision worked so diligently and efficiently, my car was personally returned to my home since I have children and couldn't get to them, 2 weeks earlier than estimated! Incredible experience all around. Would easily recommend to anyone needing bodywork done on their vehicle! Or if going through Allstate after an accident, choose Caliber Collision!

Gina Harrison

★★★★★

5 months ago

I had a great experience with Caliber Collision, Diamond Springs Rd. They kept me updated on the progress of the repairs every couple of days, and my car was ready a few days earlier than expected. My car looks better than it did before it was damaged. The manager was very friendly and went above and beyond. I highly recommend Caliber Collision.

Lindsay Martin

★★★★★

a year ago

From the moment I dropped my car off I felt like I was in good hands. This team truly went above and beyond. Samuel was excellent at keeping me updated throughout the entire process which was a huge relief. When I came to pick up my car today I was so impressed with the repair job! It looks brand new again! I drove away so happy and could not stop smiling. Thank you again, Caliber Collision!

Mary Bailey

★★★★★

7 months ago

I want to thank Patrick, Dominic, and Eva for the OUTSTANDING service from start to finish! The communication throughout the entire process was clear, consistent, and truly professional. I always felt informed and taken care of. The integrity, care, and attention to detail made me feel completely comfortable, stress-free, and at home! I highly recommend Caliber Collision, and I’ve already shared my experiences with my family, friends, and business associates. This kind of experience does not happen often and so this experience truly deserves to be shared! Thank You Caliber Collision Team (Bayside Virginia Beach)

Wade Irwin

★★★★★

6 months ago

Great place to get body repairs to your damaged ride. Everything from checking in to picking up your repaired car was professional from the front desk to the techs. My car looked like new when I picked it up. I highly recommend Caliber to anyone looking to get great body work done on their car.

Chauncy ParisMommy Perkins-Gould

★★★★★

11 months ago

My experience was so good. Everything went smooth. My car was ready sooner than promised. When I got it back it was perfect and I wanna give a shout out to Kyle and his TAP team you guys are awesome and i appreciate you guys so Very much. Thank you Mr Harvey for getting me back in motion

V Flisk

★★★★★

Edited 6 months ago

Caliber was amazing. Their ability to assess damage, coordination with insurer, obtain rental car and ordered out of shop parts TOOK LESS THAN 60 MINUTES! Normally you will spend 2+ hours at a dealer. Quality of finished work was impeccable and Jacquies handling of customer service was its own art form. Thank you guys!

Michelle mitchell

★★★★★

4 months ago

dominic was amazing. they we’re professional. overall i’m satisfied with my car and highly recommend. plus they always answered the phone which is amazing.

Rich Lebel

★★☆☆☆

4 months ago

The entire place feels like a PE-owned, vertically integrated chain (parts, calibration, body shop) focused on maximizing the claim, not the owner’s outcome. They view the insurance company as the customer and you as the person that provides them access to their customer.

Tiana Mathieson

★★★★★

7 months ago

I accidentally went to the wrong Caliber location initially (further from my home), and could not have been more pleased with my experience. As a woman, it’s easy to feel taken advantage of in these types of environments (mechanics, car dealerships, etc) - and I felt SO well taken care of here - specifically by Jacquie and Eva. They explained every step of the process flawlessly and you can tell they genuinely care about the customer experience they provide. I have never felt so well cared for, and who would have thought it would be at a collision place after getting rear ended. Ten stars for this place. Truly.