Caliber Collision

Liz G

★★★★★

Edited a month ago

Not sure about the costs since it was paid through my insurance. Very comfortable waiting area. They were very polite, showed me every necessary repair and explained why. They walked me through every step including scheduling a rental car company to pick me at drop off.

Amy Thompson

★★★★★

4 months ago

Derek was awesome through this whole process! I was hit while stopped at a red light and Caliber was on the list of approved Body Shops with the at fault driver's insurance. From check in to pick up Derek gave me regular updates so that I never once needed to call and check on progress. They got my car back to me today, 4 days before first estimated and they did a flawless job on the repairs and washed&vacuumed my car before pick up. Wonderful folks!!

Sharon Dixon

★★★★★

2 years ago

Caliber Collision made the repairs on my car and I’m completely satisfied with the service they provided. I dropped my car off on January 23 and it was completed on February 9. They kept me informed about the details of the orders and the repairs. Brandon was my person and he was an absolute gem. The staff was very kind as well. My car looks great and they even clean the inside. I would definitely recommend them

Kathleen Daniels

★★★★★

4 months ago

I had the great fortune of speaking with Derek E. He was extremely knowledgeable and beyond helpful. In the past my sister and I had work done by caliber Collision and we were both pleased with the end result. Today I walked in thinking the worst $$$ but after speaking with Derek E. I left smiling. GREAT SERVICE and highly recommend.

Jay MA

★★★★★

4 months ago

My rear bumper was fixed at a NC location 3 years ago following a minor accident. Recently the bumper is bit loosing and camera image is weak. I went to this location and met Brandon and manager Brian and they were professional and helpful. Within 20 min, they fixed the issues. I am grateful for their kindness and professionalism.

Ashlee C

★☆☆☆☆

4 months ago

Had my car rear ended twice and went there both times. First time they completely “forgot” to replace the exhaust pipe which the part was sitting there. Makes me question their integrity. So I wasted my time going there only to need a rental longer. Second time I complained it was not ready as the bumper clearly didn’t fit or wasn’t placed correctly and the trunk barely closed and sounded like the metal door was hitting bumper. Was told they didn’t know what the trunk sounded like beforehand so it was fine in their eyes. I pointed out how the taillight was out and hadn’t been replaced and they jusst looked at me like it’s a me problem. Also pointed out a scratch on the bumper and they said I could come back on my own time and wait around for them to see if they could buff it out. When I went back I complained a second time to manager that the trunk was hitting the bumper and not closing correctly and leaving scratches to which he acknowledged the bumper did not fit and he would have to contact insurance to fix it. Since then they have blown me off. I’m over it and them and will get fixed elsewhere on my own dime because I’m sick of this shoddy company and dishonesty.

Rickey Wilson

★☆☆☆☆

4 months ago

Utilize because the insurance company said we had to use them as an in-network place. I was told it be ready after they did a second inspection for the insurance company the insurance company originally extended investigator who said that the vehicle is totaled. Caliber said oh no we can fix it then when we tried to pick up the vehicle over a month later it still wasn't ready and had all kinds of check engine lights on and they were like oh they were like that before the accident we're not mechanics we're just body shop people why would you try to send a vehicle that's not running properly and looks like it's about to explode back to a customer when you're supposed to be repairing it to like it was before the accident was over very poor service

Mark Purcell Jr.

★☆☆☆☆

6 months ago

Do yourself a favor before using this or any Caliber Collision shop. Go to the Better Business Bureau website and type in Caliber Collision. First, they are not accredited. Secondly, they have hundreds of complaints for various issues when repairing customers vehicles. You will have more problems than you started with. This corporation, from the local managers to the top only care about making the insurance companies they work for happy. They could care less about you or your vehicle. Take my advice.. Use anybody but Caliber Collision to fix your vehicle. Thank me later.

marcia gudeman

★★★★★

3 months ago

I give Caliber collision in Socastee a five star rating .. took my car there, service was excellent.. stayed in contact, gave me updates daily and the finished product was excellent.. I would take my car their again if services were needed . ..

James Smith

★★☆☆☆

Edited a year ago

1. Work on my car was great. 2. Communication was horrible I know Caliber Collision can not control part delivery and parts coming in damaged or a tech calling out sick, saying that communication needs to be a lot better, 2 days my car was scheduled to be done and ready for pick up, but I would find out late afternoon both times that my car was not ready and no phone call from anyone. I asked if if caliber would help with my rental since none of this was my fault and I was told he would have to Talk to his manager and he would give me a call and never heard from him. Just very disappointed with the lack of communication. 10/28/2024 I received a response from caliber and I did what it said and emailed the email address so they can make this right and I have not heard a word from them. Very disappointing communication!!!!

Joanne Marquardt

★★★★★

2 months ago

Very happy with their work. Car was done beautifully and in a timely fashion. They handled all of the insurance.

Amy Mumma

★★☆☆☆

6 months ago

The work on vehicle was great. Communication and timing very bad. Seemed very unprofessional to receive 5 different deadline dates for my vehicle to be complete. I understand that stuff happens, but to have 5 different deadlines seems as I said unprofessional. Was without my vehicle from most of June, all of July, all of August and a week and 2 days of September. I hope for in the future, this in specific caliber collision has the timing correct for a vehicle.

Brittany Sams

★★★★★

3 years ago

Thank you so much to Josh and his wonderful crew! My car is back to looking good after my bad fender bender. You all did a great job! Even my dad that did body work for years before retiring says your work is excellent! Once again, THANK YOU!!

Tanisha Gatling

★★★★★

4 months ago

Great experience. Car looks brand new. Done earlier than expected. I couldnt ask for more from a repair shop.

Kevin English

★★★★★

8 years ago

I had a accident with my Hyundai Santa Fe and my insurance company sent my car to Fender Mender/Caliber and from the moment we spoke to Dan SR to the day the car was rolled out fixed and it was sent out cleaner then I brought it to them which was a extra special touch I have nothing bad to say about this repair shop the staff from the ladies who answer the phones to being able to get updated phone calls on the car work this shop does everything for the customer and assures the customer is happy. We have even contacted them after the repair for a different car and they remember the customer and truly do make you feel like your a customer for life there. I can not find any fault with them and will recommend and bring any of my crash/bangs/booms to them. A+++ Thank you for making something stressful very easy and very quick.

Jerilyn Gao

★★★★★

2 years ago

Brandon and team, y'all are the best! Your work ethics and commitments to satisfy your clients is remarkable!. Keep that passion man, I already been telling any and everyone about caliber collision! Definitely lives up to those 5 stars and then some! Thank you all ✨️🙏🏾 I can not stop smiling 😊

Chanell Carter

★☆☆☆☆

9 months ago

I brought my car in for an insurance estimate to repair recent damage. There was some older, unrelated damage in a different area of the car. I was told they wouldn’t even start work on the insurance-covered damage unless I paid out of pocket to fix the unrelated issue first — which makes no sense and feels like an upsell tactic. To make matters worse, I was told I’d receive the estimate by email later that day. It never came. No follow-up, no communication. This experience left me frustrated and disappointed. I took my car elsewhere and was told that it was crazy and the older damage did not have to be fixed in order to get the new damage fixed. Do not go here, they have poor customer service and are untrustworthy.