About Business
For professional Car Repair care in Hemet, CA, Hemet, look no further than Caliber Collision. Their team excels at delivering top-tier results for Auto body shop, Auto bodywork mechanic, Auto dent removal service and related Car Repair needs. Their customer-centric approach has earned them a 4.6/5 rating based on 299 pieces of feedback. They have become an integral part of the Hemet, CA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Hemet, Caliber Collision is ready to assist with your next project or repair.
Google Reviews
Francie Freeman
★
☆☆☆☆
Edited 6 months ago
Go somewhere else. I was recommended to them my aaa and I regret it. The process wasn't the most professional or buttoned up. They kept trying to get a $500 deductible when I kept saying my insurance had it waived. They ordered parts that were damaged and incorrect that pushed back my vehicle being in the shop. Everything seemed fine when I picked it up. By the next day the fender was coming off and noticed paint damage issues on the hood and top of vehicle. Looks like something got on the paint (dust maybe) or whatever they used to to cover the vehicle before they painted it. Left the paint with major damage. Extremely disappointed at this point and taking it back in the morning to resolve issues. I'll add a review after visit for update on how well they take care of the issues.... So there was no hassle in getting everything fixed. They reset the brackets and the fender fits properly. They couldn't get whatever got on the paint off by buffering so they painted it. No charge since it was there fault. When they covered the vehicle to paint moister or something is what stained the paint. I still feel this shop isn't the most professional as far as getting it done properly with my experience. They took care of it and were professional about it though. Next time I will do more research if I (knock on wood) have to go through this situation again.
Laura Nava
★★★★★
3 weeks ago
Z and Lisa were incredibly helpful and made the entire process seamless. They took care of updating me on the maintenance, scheduling the pickup and drop-off of my rental car, and even accommodated my late pick-up due to working late and commuting. The repair was completed before the scheduled date, which was a huge relief. They made everything easy and hassle-free. Thank you both!
Erick A
★
☆☆☆☆
3 months ago
Doing some rear suspension work (shock replacement) because guess what wasn’t replaced after wheel being hit directly. My rear subframe was replaced and the wrong hardware was used on the right side and also wrong length on my left side. Not allowing the locking part of the nut to engage, see photos. They reused the axel nuts and that’s a big freaken no. My kids primarily ride in this vehicle with my wife. What kind of quality control is this?
Georgia Barnett
★★★★★
a month ago
I had to have my vehicle repaired due to damage that was caused by a coyote jumping over the center divider on the freeway. Caliber did a very nice job. Their customer service was top notch. I really appreciated how they kept me informed throughout the whole process. They made a stressful situation easy. After the repairs were done, they also had noticed my battery was low and not keeping a charge. They took it to the dealer for me. It was under warranty so the dealer replaced it. Caliber picked up my vehicle once it was ready. I’d definitely use them again and recommend them to anyone that needs their vehicle repaired.
Bernadette Hunt
★★★★★
3 weeks ago
The staff at Caliber were friendly, helpful, and kept me updated every step of the way during the repair process. They did great work and had my vehicle ready way earlier than expected.
Jasmine Ruiz
★★★★★
a month ago
My experience has always been pleasant both times I have been there. Aside from my car having black smudges on the roof the second time, the work was completed as promised and delivered early. Excellent customer service from my representative.
Benedito Orduno
★★★★★
3 months ago
I had a positive experience with Caliber Collision and its staff during an unfortunate instance. I cannot comment on the price of repairs since the others insurance covered it, but I can speak towards the customer service and quality of work. It’s as if the vehicle was never damaged. And the customer service was excellent!
Youstina K
★★★★★
6 months ago
They did an excellent job on my car! The paint looks flawless, and it’s running perfectly. I especially want to thank Alex for keeping me updated and being so cooperative throughout the process. They even finished earlier than expected and kept me informed every single day about the car’s status. Quick, efficient, professional, and friendly service, I’ll definitely be coming back to Caliber in the future!
Sean
★★★
☆☆
a year ago
The attention to detail just isn't there with this place. There was a good amount of repairs needed due to being rear ended, so it did take some time to get the car back I pointed out some issues i noticed so they took the car back for 2 more days. Still notice issues that are hard to miss, including the yellowish tint in the new paint and new scratches.
Raeven Gonzalez
★★★★★
7 months ago
I had an excellent experience with Caliber Collision! From start to finish, Gonzalo went above and beyond to make the process smooth and stress-free. He kept me updated every step of the way, clearly explained what was being done, and answered all my questions with patience and professionalism. My vehicle came back looking great, and the turnaround time was even faster than I expected. It’s rare to find customer service this genuine and thorough—thank you, Gonzalo, for making what could have been a stressful situation so easy! Highly recommend this location to anyone in need of quality work and outstanding service.
MRS. IVORY-MIXON
★★
☆☆☆
a year ago
If you have a Foreign or European car, Do NOT take your car here for collision repairs as they do not have the proper tools or knowledge to get the job fully completed. Even with me advising them they still dropped the ball big time which cost me additional funds out of pocket which should of been covered in my claim. They provided me my car back with problems that I didn't have prior to the accident. They replaced my headlight on my 2010 BMW 528i which requires for it to coded into the cars system, which they failed to do along with registering my battery after it has been disconnected. Find a place who actually will do their due diligence to figure out the problem or find dealership resources to get it done properly. This was a huge inconvenience for me as the customer.
Teresa Chappell
★★★★★
a month ago
Great job! Customer service was superb and my vehicle was completed ahead of schedule. Vehicle looks great!
romani desa
★★★★
☆
4 years ago
The staff here are really nice. Unfortunately, they had intended to do repairs on my car for about a month and my insurance wouldn't cover all the damage for a hit & run, so I took my car out. Wasn't worth the wait to me.
Mari Salazar
★★★★★
8 months ago
I cannot recommend this body shop enough! From the moment I walked in, I was treated with genuine care and professionalism. The customer service is absolutely top-notch — friendly, attentive, and incredibly helpful every step of the way. They kept me informed throughout the entire process with excellent follow-up and communication, which made everything so stress-free. What truly impressed me was how fast they got the work done without compromising quality. My vehicle looked flawless, and they delivered it even sooner than expected! It’s rare to find a shop that combines speed, quality craftsmanship, and amazing customer service, but this place has it all. If you’re looking for a body shop that treats you like a priority and delivers outstanding results, look no further. This team sets the standard for excellence!
Chad Pruitt
★★★★
☆
2 years ago
Very happy with work completed by the men and women at this location after i hit a Coyote. As this is the Second time that I have used them. Very professional staff and friendly. I would post the completed pics but it would do no good as I was side swiped 2 weeks after pick-up
Anthony Verduzco
★★★★★
3 months ago
Great customer service. Work was excellent and timely. Highly recommend this company. Job well done.
chad Johnson
★★★★★
4 months ago
A great shop. Staff was extremely courteous. They gave daily updates on the progress of the repairs. Repairs were perfect.
Kevin Sloan
★★★★★
a year ago
My experience at this location was top notch! Gonzalo did an awesome job in keeping me posted on what repairs were needed for my car, and the entire staff were professional and extremely personable when dropping/picking my car up. Car was repaired quickly and I can't even tell there was any damage done to my car at all!! Thank you Gonzalo and team for a job well done!! Will recommend this location to anyone in need.
LaBrenda Tharpe
★★★★★
6 months ago
Caliber Collision did a fantastic job completing the repairs on my car before the estimated time. I was given regular updates on the status of my car throughout the repair process. Thank you Caliber Collision for restoring my car to its original condition before the accident.
jacob meers
★★★★★
9 months ago
I can’t say enough great things about my recent experience with Caliber Collision. After my Subaru Crosstrek was rear-ended, I was understandably stressed about the repairs—but from the moment I walked through their doors, the entire team put me at ease. Everyone I interacted with was incredibly friendly and welcoming, making the process smooth from start to finish. They took the time to explain everything clearly, answered all my questions with patience, and kept me updated throughout the repair. Most impressively, they were unbelievably fast and efficient—my Crosstrek was back on the road looking better than ever before I even expected it! The professionalism and attention to detail were top-notch. You’d never know the car had been damaged at all. If you’re looking for a collision repair shop that combines excellent service, quality work, and genuine care for their customers, I highly recommend Caliber Collision. They truly turned an unfortunate situation into a positive experience. Thank you, Caliber!
