Crash Champions Collision Repair Carrollton

Rebekah Cortez

★★★★★

a year ago

So glad we chose Service King Carrollton for my repairs. I was pleased with the estimate and the time frame my car would need to get repaired. Life is stressful enough but Juan and his team are extremely kind and reliable! Thanks again!

Landon Bretz

★★★★★

3 years ago

My experience with Service King was tremendous! I had several places turn me away for the repairs needed because they were “too busy” and service king took me right in even despite them looking very busy themselves. The time frame on repairs ended up coming out quicker than expected and they still did quality work. The customer service was stellar which is hard to find nowadays. Very polite people that gave me frequent updates on each stage of my repairs which gave me peace of mind. I highly recommend them for anyone needing auto repairs! Shout out to Mike, Ruby and Dianne for the help!

Mary Christine Sayre

★★★★★

a year ago

I have worked with CJ at the Dallas/US 75 location. He’s the best person I’ve ever had the pleasure to work with for my car repairs after a hit and run accident. He was in constant contact with me every step of the way. Professional, polite, and very knowledgeable. I would encourage anyone to contact him if you need help with your car. Best experience ever!

Jayla McKinney

★★★★★

a year ago

I had an issue with my taillight, and this place went above and beyond to help me out. The staff was extremely helpful, knowledgeable, and quick. Great service all around—I’ll definitely be coming back for any future car needs!

Lisa McPhail

★★★★★

a year ago

I have been to this location twice and both times I had the pleasure of working with Becca. She was extremely professional and detailed oriented and was completely thorough in repairing my car. She is fantastic! All the staff at this location are very friendly and helpful. I would 100% recommend this location!

Megan Silva

★☆☆☆☆

Edited 10 months ago

Not pleased with this location. I was given a two-day estimate, and I dropped my vehicle off on Thursday, 5/15. The part was supposed to arrive no later than early that Friday on 5/16. I received no updates until I called the location on 5/19 asking in the status of my vehicle. If I had been notified that there was an issue with the delivery of the part to the location that day on 5/16, I would have returned the rental vehicle. I use my car for work, so this is hindering my job. This was supposed to be a simple fix of driver’s side mirror. UPDATE: The part that was installed the first time on 5/19 was incorrect, and I was notified that a new mirror was needing to be bought. On 5/21 that repair was completed. Now my drivers automatic window button is not functioning correctly, and there is a noticeable rattle of the door panel when I drive.

Q

★★★★★

8 months ago

Very satisfied with my service. My car was ready earlier than expected & it looks brand new. The customer service was phenomenal and I definitely will recommend coming here!

R.F

★☆☆☆☆

6 months ago

Be aware they like to go through your car and steal stuff ! Then tell you they will look at the cameras .. they never called me back and they didn't care that someone stole stuff out of my Jeep ! It's pretty disgusting that you can't even take your car in to get fixed without some sick person going through it and thinking it ok to steal stuff Furious

Alicja Kaczmarek

★★★★★

11 months ago

Brought my mazda after hit and run…Very satisfied! I chose this location since they have great reviews and am not disappointed! Customer service is awesome, communication on point, job quality very high! Thank you so much.

Tu

★★★☆☆

8 months ago

They did a great job of repairing my Nissan Truck, the paint was perfect and blend in. They even clean my truck which was a plus. Now reason for 3 star instead of 5? Well I was told I can pick up the truck since it’s finished and only thing left was them to order low profile window deflectors or known as rain guard and was told 2 weeks. They never called me so I called them, they said after week. Now it been more than a month no word from them. They dont care about you once you sign the paper and left, so to anyone never sign the paper until everything is fixed. I could call the insurance and tell them about since it was paid by them but I’m not going to do that since I believe in Karma. I have already bought the part and did it myself.

Nicholas Mata

★★★★★

11 months ago

Staff is super friendly. Becca is super communicative and friendly and lets you know about your car every step of the way. Super impressed with quickly they fixed my car and the quality of work and parts. Hopefully I do not need any more work on my car but if I do I will be coming back here! Enterprise right down the street too and they coordinated the pickup. Overall super stress free experience and I am very impressed.

Bianca Moragne

★★★★☆

Edited 6 months ago

I took my car here for an estimate after someone hit/side swiped it. Becca was not only friendly and knowledgeable, but she went above and beyond to buff out all the paint damage on my door free of charge! I'm so grateful for her help and impressed how much she managed to get off. She gave me the run down on my options afterwards too since there's still a few scratches and other damage. It really makes your day when people are nice and want to help you, especially when dealing with insurance claims. Highly recommend this place! Edit 8/27: It took a very long time to get my car repaired. They did provide estimates but it was pushed back several times. They also forgot a part for my door which required me to have to take it back. All in all, it took over a month to be completed.

Isis

★★★★★

8 months ago

I had a great experience with this location! They were very clear and straightforward with the pricing. Additionally, they work directly with my insurance to process the claim. The waiting time was quicker than anticipated. My car looks brand new! I was pleasantly surprised to see they had even cleaned the inside of my car when I picked it up. They are all kind and helpful.

Lorna McClure

★★★★★

5 months ago

I had to bring my car in to repair some damage due to vandalism. Everyone I encountered was very helpful and kind. The repair was done very quickly and I am really happy with the result! I hope I don't have to come back any time soon, but, if I do, I will be using this location again! Highly recommend!

Debbie Garza

★★★★★

5 months ago

Customer service was the best. Had a scuff on my right front bumper. Worked with Gerardo, and they were able to take in immediately and buffed that scuff right out. Good as new. Gerardo was great and communicated with me every step of the process. Will be a return customer if needed and definitely will recommend.

Delanea Jones

★★★★★

a month ago

If I could give them a 10 I would. Becca and team handled me and my car with care. She was so communicative with the entire process and they even assisted me with rental car help when my car wasn't done. My vehicle looks like it was never hit and I just got it off the lot. I almost cried when I picked it back up. I'm so grateful for their above and beyond service. Do yourself a favor and choose this location for your collision/repair needs.

Christian Gunaseelan

★★★☆☆

Edited 4 months ago

I found this shop because my vehicle was hit and this place is a State Farm recommended repair center. Initially I was impressed with their customer service and with how informed they kept me throughout the repair process; however, my experience after receiving my "repaired" vehicle quickly changed my opinion. A minor issue was the door that was replaced was covered in white residue which should have been cleaned off before being returned to me but wasn't. The more serious issues can be seen in the pictures I have included. The rubber tube that lines the border of the door (I think it is called a weather strip) was not properly attached and just comes off basically by itself. Another issue is they detached a wire that connects to my back window while replacing the quarter panel and just left it detached (pics show where the wire should be and the opposing window that has the wire attached). Additionally, one of the protective rubber mats is missing from my trunk and weirdly enough my toll tag is now gone. I brought the vehicle back 2 weeks ago to point out these problems and was promised they would be taken care of. One week goes by and I didn't hear anything so I called and was told I would get an update in the next couple of days. Now that it has been 2 weeks without any phone call or update it is clear that they are blowing off these issues. My next step is to contact State Farm to inform them that the work being done by one of their recommended shops is completely unsatisfactory, especially considering they got paid roughly $17k for this job. I would advise any State Farm client, or really anyone in general, to steer clear of this place. Update: after leaving this review, Crash Champions reached out and addressed the issues. Although the process was frustrating and took far longer than it should have, at the end of the day they made it right so I have increased their rating to 3 stars.