Crash Champions Collision Repair Norman

jaylin milligan

★★★★★

3 years ago

5 star experience! I got into a slight fender bender during the last ice storm, and even with the shortage we are having they had my car in, and out within a few weeks, and keep up great communication through out the process. I urged that I needed my car back by a certain point, due to a trip I had previously planned, and they honored that, and had my car ready just in time, after I got my car back I noticed a few chips, and scrapes i didn’t have before, and brought my concerns up with corporate, and they directed me to the manager who quickly got me booked for him to look at it, and quickly offered to touch up the scratches and scrapes along with buffing some damages. The ladies at the front had been very pleasant with me throughout this entire process. 10/10 all around good honest people. I would recommend people here. (They also cleaned, and detailed my car which was a very nice surprise.)

Kyrstin TanHerrera

★★★★★

Edited a year ago

So happy with the look and feel of my car practically looks brand new very happy with the communication they kept with me along with their customer service was the best that I could ever expect. If I could rate them 10 stars I would. Best experience I could ask for from them.

Cici

★☆☆☆☆

a year ago

Super disappointed in the lack of customer care from this location. I picked my car up after needing my passenger door repaired, and when I got my car back, I saw that a thick layer of dust was all over my car, as well as a rotten odor that has been getting worse every day. A friend of mine had a repair done at their OKC location and said that she received her car back cleaned and detailed. I am disappointed that I did not receive the same level of service my friend did at their OKC location. When I called I was offered a clean, but I explained that I neither live or work in Norman and was not offered a clean at their OKC location which is much closer to my home. The standard of customer care should be the same across the board. I would avoid this location if you have the option and visit their OKC location instead. These shops make way too much money off of repairs to leave your car dirty and smelly for you to deal with.

Korbin Ohliger

★☆☆☆☆

2 years ago

I took my Honda civic for an insurance claim with a dent in the hood where I made impact with the tire on the back of a jeep wrangler. I drive the car for 1 month after the impact before taking it to this shop. Once I took it to the shop they took well over a month to get it looked at. Once they started they stripped my vehicle completely down to total it out when all I wanted to do was replace the hood. The tech Put pen holes in the radiator took off the air conditioning components. Took the head lights bulbs, blinker bulbs,fixtures out, and Ripped connectors Tore a hole in the side of my cloth driver seat. They gave me my car back in pieces shoved in the back seat. I’d give this place 0 stars if I could please save yourself some time money and frustration by choosing another shop.

Katerina Rae

★☆☆☆☆

2 years ago

Brought my car in for a repair after a minor fender-bender. Got an estimate fairly quickly and dropped my car off for repairs. Two days later I got a call that my expected cost was increasing by several hundred dollars. I asked for an explanation as to why. They claim they sent multiple emails with a breakdown, but I never received it. I tried to call and follow up multiple times, but no one answered their phones. By the time I finally spoke to a person, I was so annoyed and stressed that I just agreed to the repair without the promised breakdown of costs. The person I spoke to said she would pass that on to the repair team ASAP. That was on Friday. I was never given any estimated pickup time. Today is the following Wednesday - I've heard nothing, so I call to check in, and get told that there was never any note of my approving it. I told them I spoke to someone on Friday, but because I couldn't remember the name of the receptionist who took my call, they said it never happened. It's now going to be another ten days before my car is able to be picked up. They will have had my car for two and a half weeks for a minor repair, assuming there are no more delays.

Xavier Sheppard

★★★★★

4 months ago

Great customer service by the sales associate Heather and great quality work done in an timely manner.

Travis Hurley

★★★★★

a year ago

Knowledgeable staff, very friendly, and very helpful with the entire process of the repairs. They helped with all the insurance processing of the repairs and completed my vehicle early. I would 100% recommend them to everyone and will be going back if needed.

John Williamson

★★★★★

a year ago

Very happy with my experience here. They got me in quickly, my truck was completed well ahead of schedule, and the work was done well. Staff members were very professional as well. Highly recommend.

Catherine Bird

★★★★★

2 years ago

Crash Champions in Norman, OK, provided 5 Star Service! I rated them "10" in all categories. They were professional and knowledgeable and repaired my auto in the estimated time. My car looks as good as new! They answered all my questions and kept me up to date about the status of the repair. They also helped me to coordinate my rental car. I have used their service in the past and will continue to do so in the future. Thank you to Crash Champions! Fantastic Job!

Jeanne Ozinga

★★★★★

2 years ago

We took my husband's car in a few minutes after his accident because they had an immediate opening. While I was there, I got in contact with my insurance company and started a claim. Within minutes, I received a claim number and it was sent to Crash Champions. I immediately got a text from Crash Champions saying they received my claim number and would start processing the car. I was promised the car by February 23. During the time they had the car, I received phone call and text updates from Phillip at least twice a week, if not more often. The car was completed nearly 2 weeks early and it was perfect! Great paint match job and the car looks great! Good experience! Thanks Travis and Phillip for great care!

Tempal Killman

★★★★★

a year ago

From beginning to end, I was treated with kindness and respect. The professionalism Travis (my technician) showed me, is unmatched in my experience. Very friendly, very professional, and their work is top-notch. Fixed to my high standards the first time in a very short amount of time. They did not stall, they did not drag it out, my car was ready before the estimated time. I highly recommend this place to anyone who will ask me. I really cannot say enough good things about my experience with this shop.

Lindsey Hinkle

★★★★★

3 months ago

Really great seamless experience!! They were faster than expected and very communicative throughout the whole thing. Have no complaints

--.

★★★★★

Edited a year ago

Stellar, my son says it drives like new again and ofc it's sharp looking. The staff was professional first class. They all deserve all the fortune and comfort life has to offer. Thanks, Champs! Yea, I'm going with Stellar for sure.

Akash Patel

★★★★★

2 years ago

Both Phillips at Crash Champions in Norman took very good care of me and my 2023 Hyundai Ioniq 5. I will certainly return. Appreciate you making my car look like NEW AGAIN!

Katherine M

★★★★★

8 months ago

Exceptional Service and Quality Work at Crash Champions! I can not recommend Crash Champions highly enough after their outstanding work on my daughter's wrecked Kia Soul. From start to finish, our experience was nothing short of excellent. The team at Crash Champions truly went above and beyond. They replaced the radiator, performed front-end mechanical work, repaired the AC lines, and essentially rebuilt the entire front body of the car. The quality of the repair work is impeccable, and the car looks as good as new. However, what truly set this shop apart was their unparalleled customer service. From the moment we dropped off the car, we were met with a welcoming and reassuring attitude. They provided constant, proactive updates on the status of the repairs, which greatly eased our minds during a stressful time. When we picked up the car, they conducted a thorough walk-around, explaining everything they had done and ensuring we were completely satisfied. If you're looking for an auto body shop that combines top-notch repairs with truly exceptional customer care, look no further than Crash Champions. They earned every bit of my trust and my highest recommendation!

Jennifer Poulton

★★★★★

3 years ago

Let me begin by saying I wouldn't have any knowledge of this place had I not been in an accident and that's really the only downside to this place (so far). What I can say is that the lady who first helped me get everything started, the paperwork, going over the process, how everything is supposed to work, etc. Anyway, the lady (I didn't even catch her name) at the front desk is so wonderful, so helpful and kind. I was happy to see her kind face when I first walked in and became quite comfortable after we started talking. I'm sure that many if not most of the individuals who walk into that building are not happy to be there and end up taking their anger and frustration out on her and yet she remains kind and tries to be helpful and reassuring. I have yet to see my vehicle after repairs have been made but any amendments to my review will not be about her, rather, the changes in my review will solely be about the technicians, the repairmen and the adjustments made to my vehicle. I just wanted to make that clear because her 'service' was quite wonderful. Thank you, Ma'am, whatever your name was. I apologize for not remembering it.

Jennifer Dooley

★★★★★

a month ago

My son took his car to Crash Champions after it was sideswiped in a hit-and-run just days before he had to return to Norman for the spring semester. From start to finish, they were amazing to work with. Communication was excellent, with regular updates throughout the entire process. They completed the repairs ahead of schedule, and when my son picked up his car, it had a full tank of gas and looked like it had been cleaned as well. Outstanding service and attention to detail—we couldn’t be happier and would absolutely recommend them.