Reviews
Steven Martinez
Excellent work and friendly crew.
★★★★★ Edited a month ago
Margaret G Chase
Excellent service as always! Friendly, dependable and honest. Very comfortable and clean waiting area. Have depended on Creech for years for all my car’s maintenance and service needs.
★★★★★ a month ago
Rose Jarrett
Had an excellent experience! Great price for my repair, I felt like they were very honest with me and answered all my questions. I’ll definitely be back!
★★★★★ Edited a month ago
J S
The best - always kind and patient, never condescending. They never upsell me. They are spectacular, super helpful.
★★★★★ Edited a month ago
Susan Robson
Outstanding customer service! Honest, and work done with integrity and professionalism. I have been a customer for over 20 years.
★★★★★ Edited a month ago
Robert Herbert Jr
Great customer service. I had issues with my late model 99 Dodge Durango and problems finding parts due to age of vehicle, but they were able to modify and repair it with no issues. No more noise when hard breaking. They are my go to repair shop for both of my vehicles. I can honestly say they are good! Much appreciated Creech! 👍🏼
★★★★★ Edited a month ago
Tim Sauls
Creech did a wonderful job on my 2010 4Runner with 420K. Took extra time to find exactly what the issue was and fixed it.
★★★★★ Edited 3 weeks ago
Richard
★★★★★ 2 weeks ago
Meg Canale
This was my first experience here, on a recommendation from a friend. We are new to Raleigh and I am always a bit weary of a new mechanic/shop. I can’t say enough great things about these folks! Everyone was personable, honest and it was a comfortable spot to wait for my car to be ready! And the sweet pup was icing on the cake! Make a point to bring your vehicle here! I know I’ll be back!
★★★★★ 2 weeks ago
Jennifer Nguyen
I had such a great experience getting my inspection done here. One of the gentlemen on the team truly went above and beyond. He’s been there for a while because I recognized him from the last few visits. I’m currently dealing with a foot injury, and he helped me find handicap-accessible parking, assisted me from my car door through the entire appointment, and made sure I got back to my car safely. The service was quick, efficient, and incredibly kind. I was in and out, but never felt rushed. Thank you for your professionalism and compassion it really meant a lot.
★★★★★ a week ago
Samantha Fassnacht
I took my car to Creech Import Repair because it had a battery drain issue. They replaced the battery, which seemed to fix the problem temporarily, but it did not address the underlying issue. After a few months, the car would not start up.
After doing some research, I discovered that many Honda CR-Vs are known to have parasitic drain problems related to the keyless entry door handles or a Bluetooth-related issue. I’m not a mechanic, which is exactly why I brought my car to professionals. I went back to Creech, and explained the situation in full detail and specifically mentioned that simply replacing the battery again would not solve the problem.
Unfortunately, they replaced the battery again anyway and did not appear to take my explanation seriously. It felt like they were not interested in investigating the root cause. A mechanic who truly cares about their customers would take the time to listen, consider the information provided, and research the underlying issue instead of repeating the same temporary fix.
To make matters worse, I was told, “Maybe you’re leaving a light on or a door open,” which came across as rude and condescending. I found that comment dismissive and unprofessional.
The problem remains unresolved, and I was still charged over $200. That’s incredibly frustrating, especially when the issue was not properly diagnosed or fixed. I expected better customer service and more thorough troubleshooting.
When my car is inevitably having trouble starting in a few months, because the drain was not addressed, I will be taking my car elsewhere. At the very least, customers deserve to feel heard and taken seriously.
★☆☆☆☆ a week ago
Blanca Ramirez
★★★★★ 6 days ago
Paige Boyles
Creech has maintained my Subaru for several years. I often wait in the lobby (which is really comfortable!) while my car is being serviced and am impressed how they treat their customers. I haven’t heard them trying to push services, which I appreciate. I feel they provide quality service for a reasonable price.
★★★★★ 2 days ago
Jean Harbeck
★★★★☆ 2 days ago
Carol King
★★★★★ 10 hours ago
