Google Reviews
Ashley O.
★★★★★
7 years ago
The service I received was spectacular. Everyone at Crest North was very considerate and helpful. Larry especially, he was responsible for my car. Larry truly is a customer-focused employee, one of the best I've seen. He made me feel like family, and I knew I could trust him to not only do the job quick, but do it right. The automated emails weren't correct, but Larry emailed me every step of the way with detailed information. It took the exact time he said it would, and I was able to make smooth plans as the insurance didn't cover a rental car. I will always come to Crest North.
E B
★★★★★
8 years ago
I was very pleased with my experience here. They made my entire car look like new and even buffed up my wheels. I had a huge smile on my face when I left my car looked beautiful, like new! I was kept up to date on the status and they got my car back sooner than they originally estimated. Larry is great as well as entire office staff. Would definitely recommend.
Sorsha Huff
★
☆☆☆☆
3 years ago
Crest Collision in Plano isn't listening to me, so I'm hoping this will get their attention. I brought my car to them on August 18, 2022 after someone hit my car and didn't leave a note. My insurance company recommended them as an approved shop. All I had was cosmetic body damage. They estimated it would take about $7,000 to fix. 3 weeks later, the bill was actually for over $8,000. As soon as I got in my car--before I left their parking lot--I got an alert that my engine coolant was critically low. They filled it up and I took it home. Literally on my way home, a side panel they replaced came loose. I tried to push it back in until I could bring it back to the shop. The next day, the same panel flew off of my car while I was driving. Not long after that, the engine coolant light came back on and I could smell coolant in my car. I immediately took it back to Crest Collision in Plano and left it with them. Now they have had it since September 15, 2022. Since then, I've been told that they examined the hose and it's "shooting out" engine coolant. But Chris, the supervisor, told me that they didn't cause the engine damage because they "didn't work on that part of the car." Someone I talked to told me they "don't know how else to explain" it to me, but it might be because my car is older. (My car has never had this issue before.) Then they tried to find me a rental car. They waited until 4:30pm yesterday to call Enterprise after I asked them to please call asap and not wait until this morning to try. This morning, Chris called me and said they reserved one for this afternoon. After 3pm, Chris called me to say the rental was gone, but he would keep trying other lots. I called Chris back at 4:30 to ask what was going on, and he said they couldn't get a car for me but they'd keep trying tomorrow. I asked why he didn't make a reservation on Friday, and he didn't have an answer. It's been a month since I brought my car in for cosmetic body repairs. Now my car is still with their shop with worse body issues than before, and now major mechanical issues with the engine. They are denying any responsibility and talk to me like I don't know anything. Crest Collision has been paid thousands of dollars to butcher my car. I'll be contacting an attorney because no one here is listening to me. Please don't use this shop.
Ambrea Brown
★
☆☆☆☆
2 years ago
If I could give 0 stars I would!! A friend and I brought her brand new car here for collision repair. The original quote was 3 weeks for the repair and it took literally 2 MONTHS to get it back. On top of that, the final charges were $5,000 more than the estimate that the insurance company was given! On the statement, there are all types of added charges on there, for parts replaced that had nothing to do with the damaged area on the passenger door. To add insult to injury, the car was brought for collision repair and the BATTERY was SWAPPED with an older, used battery, and we ended up stranded. 3 hours on the side of the road in the heat of the summer, and we had to have the car towed to a shop and pay nearly $300 for a new battery!! 🤬 This is just days after the car was picked up from Crest. During my car’s stay here, they also “LOST” the key. They didn’t say anything about it until pick up. I was told that a replacement key fob had been ordered, but it turned out to be a used, scratched up key fob and doesn’t allow me to push button start. The key fob has to be manually pressed to the button for it to start. The car was not in this same condition when it was brought here! If it had been known that I would end up having all this trouble, I would have taken my car somewhere else!! The treatment I received from Silvario and Crest, makes me want to see to it that nobody else takes their car to this place! STAY AWAY FROM CREST!!!
Stephanie W
★
☆☆☆☆
Edited 2 years ago
DO NOT USE CREST COLLISION! My car has been at Crest for over a month. The at fault’s insurance company wanted to total car after crest’s estimate. However, I utilized my insurance due to this issue. My insurance sent check and Crest has not started process of repairing car. Due to the car being there for a month I am at the point where I want to have car repaired elsewhere. Silvario has not been consistent and I had to do his job at times. It’s been an absolute nightmare. With all of this my car should be repaired to the upmost highest quality. Paint, body and everything. I wouldn’t recommend anyone using Crest. I will do an upside ones repairs are completed. Also the number below where the ‘Owner’ said call Does Not Work!
Ragheb Makhoul
★
☆☆☆☆
3 years ago
I wish I can give this place no stars, very bad customer service, I dropped my car for bumper replacement this was the only thing damaged on the car, after a month they called me to pick the car that's it's ready, they charged insurance $6500 for bumper replacement , it was overpriced they they through a lot of stuff in top of the bumper they claimed must be replaced . My expectation was after the $ 6500 bumper replacement to get a perfect car, i was shocked when I saw the bumper was loose, they over sprayed the bumper and the front grill. They not even bother them self to wash the car. I refused to pickup the car until they fix the paint and bumper, which took another 3 weeks to fix . If I did go to another shop, I'm sure the insurance paid less and I got better customer service.
Greg Adkins
★★★★★
3 years ago
I had a wonderful experience. I was side swiped during this last ice storm and had a brand new XT4, they replaced everything with brand new parts. It looked like it just drive off the showroom floor. I liked the text communication giving me updates so I didn't have to waste my time with a call. Eddie was fantastic and professional. Patients is a virtue, you can't rush a job and expect it to be perfect. He explained that they would have to evaluate the damage, then order the parts. It took 3 weeks and received a quality completed car. It was cleaned and polished for me upon delivery. I couldn't be happier.
Vernetta Williams
★★★★★
3 years ago
I’m very pleased with the collision repairs and the perfect paint job on my vehicle. I received weekly updates on the repair process, that made me feel at ease. And the customer service team was great! Thank you Crest Collision. For getting me back on the road again in such a timely manner.
Kevin Sowell
★★★★★
a year ago
Crest Collision did an excellent job with my car. I took it in on a Tuesday afternoon. They walked me through the process of the needed repairs. They contacted the rental car company that I had selected, and a car was delivered for me. I was given an estimated completion date of 15 days, but it was ready ahead of time. I left my rental car there, and they arranged for it to be picked up. The process could not have been easier. If you have to take your car there, ask for Eddie!
Jaclyn Fulcher
★★★★★
2 years ago
Had my car repairs done here and had a fantastic experience. The work they did was quality and they worked seamlessly with my insurance which was helpful. Silverio kept me informed and was so helpful throughout the process. He went above and beyond (shout out! :) Due to a back ordered part they had my car for 10 weeks which was hard but they were always willing to follow up more then the typical twice a week and look at all options to help me get my car back asap. So grateful to them for all their hard work. Would use them again for sure!
Landen Grunwald
★★★★★
a year ago
Dropped my car off 2 weeks ago exactly for some minor damage to the rear bumper, was originally quoted for just a repair but it ended up needing to be replaced. Their turn around time is incredible considering they had to wait on parts! I picked my vehicle up today and almost can’t tell it was ever touched! The color match is perfect, even down to the metallic flake! Since my repair was covered by my uninsured motorist coverage, I can’t comment on the price, but the service was perfect. Their close proximity to Enterprise was great, and they even offered to let me just drop my rental at the body shop.
Payton Whitehead
★★★★★
3 years ago
I recently had the pleasure of using Crest Collision Repair Shop for collision repair on my vehicle, and I cannot recommend them enough. From start to finish, the process was smooth and stress-free. First and foremost, the quality of the repair work was exceptional. My car had been in a pretty significant accident, and I was worried about the extent of the damage. However, the team at Crest Collision Repair Shop was able to repair my car to like-new condition. They even went above and beyond to fix a few minor dings and scratches that I had been putting off. But the quality of the repair work was just the beginning. The staff at Crest Collision Repair Shop was incredibly friendly and helpful throughout the entire process. They kept me informed of the progress on my car and even arranged a rental car for me while mine was being repaired. When I picked up my car, they took the time to walk me through all of the repairs and answer any questions that I had. Overall, I had an excellent experience at Crest Collision Repair Shop and would recommend them to anyone in need of collision repair. They are a trustworthy, skilled team who truly cares about their customers and their cars. Their attention to detail, dedication to quality, and excellent customer service make them stand out among other collision repair shops.
Kortney Williams
★★★★★
a year ago
Exceptional service! I recently had my car repaired at Crest Collision Plano, and I couldn't be happier with the results. From start to finish, the team was professional, efficient, and truly cared about restoring my vehicle to its pre-accident condition. They communicated every step of the way, ensuring I was kept in the loop throughout the process. The quality of their workmanship is outstanding - you'd never know my car was ever damaged! I highly recommend them to anyone in need of top-notch collision repair services. Thank you for your expertise and excellent customer service!
Luke McClendon
★★★★★
9 months ago
Eddie and his team went above and beyond with repairing my Volvo XC60 after it was T-boned. There were some bumps in the road (parts on back order, shipping delays, etc.) that were out of the teams hands but they made sure my family and I had a vehicle to drive in. They even took care of some damage that occurred when the car was being towed. It’s good to have my car back and I appreciate the service that Eddie and his team provided.
Hailey Bridgwater
★★★★★
10 months ago
I got my car fixed here after one of the guys that work here, Eddie, witnessed my accident. From the day it happened to SIX months later when i finally got it fixed (entirely insurances fault), he checked in on me continuously. I had never been in a wreck before, so I didn't even know where to start and he helped me every step of the way. When I finally came in to get it fixed, everyone inside was so nice and helpful especially the two receptionists. Big big thank you to everyone here 🫶🏼
Joy A Brown
★★★★★
a year ago
I had brought my car to Crest Collision in Plano. I worked with Eddie, who was extremely professional throughout the process. He was great about setting expectations, communicating regularly with status updates and they finished the work ahead of schedule! I got my car back as good as new and super clean! I could not be more pleased with their work! I'd give more than 5 stars if I could!
Mary Duron
★★★★★
a year ago
I had my vehicle repaired at Crest Collision in Plano. I am extremely happy with the service I received. From the moment I walked in, Lindsey and Veronica were very helpful. My Collision Advisor- Chris was very attentive and kept me updated throughout the repair process. The quality of the work was outstanding! I would highly recommend this Collision Center to anyone in need of quality service. Thanks for making a stressful situation so much easier!
Alex Barbieri
★★★★★
8 months ago
These guys are amazing! Very professional and honest and they do great work. The people at the front desk are so helpful and kind. The reps are very knowledgeable and professional and do a great job of communicating! This last time, Benji, the repair technician really helped me out and went above and beyond the call of duty. Eduardo - my customer service representative is fantastic and very trustworthy. I have had to come here more than a few times over the years and each time they get better and better! Definitely come to Crest!!!!
Mahmudul Sheikh
★
☆☆☆☆
6 months ago
I left my car, Volvo XC90 2018, after receiving an initial estimate of less than 10k repair cost by an advisor nick named Ebby. After the advisor worked with the progressive insurance inspector, the inspector said that the cost of repairs would be $11,800. But the Crest Collision advisor said the cost of repair will be 13-15k and suggested me to take the offer from the insurance for totaling the car. I think that they serve the purpose of the insurance company, not the customers. When I contacted the advisor to take the car out for estimates from another body shop, he became angry and said there will be a huge cost because they took the bumper and trunk off my car. I believe this place is full of insurance scammers.
Careolin
★★★★★
7 months ago
Crest Collision repaired my car quickly and fairly. I am happy with the repairs done, but what stood out was the service provided. Eddie was phenomenal to work with. He was professional, detailed, and efficient, making the experience great. My insurance made a mistake, and Eddie was so thorough with his job that he caught the error and fixed it without me having to do anything. He went above and beyond to make things right. Lindsey and Veronica were so warm, organized, and helped me several times, even being a second pair of hands when I needed it! I highly recommend Crest Collision and what they provide.
