Critz BMW Service Center

Richard Wohlleber

★★★★☆

Edited a year ago

The service regimen is efficient and effective. Scheduling is easy and time spent is reasonable (if waiting). My only complaint is on the cost of some services. To replace the front and rear wiper blades was > $150. Perhaps I’m out of touch with pricing of parts but $60 for those wiper blades seemed excessive. This was matched by labor charge of $85 (!!!). If it took the technician more than 15 minutes to replace the blades I would be surprised.

LaVerne Stovall

★★★★☆

Edited 2 years ago

My service rep has a nice courteous personality but could do a little better with customer service skills. She did not respond to my calls and text messages when I had concerns and questions which caused me to make an unnecessary trip to the business. The guys who worked on my vehicle got information to me quickly, started work on my car and got it back to me within a reasonable time. Overall my experience was good.

Vickey williams

★★★★★

2 years ago

David that works in the service Dept was absolutely amazing at helping me ! He is a very honest person .

Joe Ford

★★★★★

2 years ago

My experience at Critz was excellent. They provided me a very nice loaner vehicle and Hannah kept me updated with detailed text messages and videos of the repairs needed throughout the process. Hannah also made sure I had time to review my estimate before any work was done. Once the work was done it met my expectations. I was definitely happy with my experience.

anita middleton

★★★★★

a year ago

First of all I love my service advisor, Joseph Smith. He’s professional, thorough at all aspects of the job, kind , and provides quick and accurate response to questions and phone calls. These are the main reasons I keep coming back to Critz BMW for both me & my husband’s repairs & service. Excellent Job, Joseph Smith and Critz BMW!!!!

Darren West

★★☆☆☆

a year ago

When I arrived, I was told that I did not have an appointment. Even though I had verified my appointment with the Service Manager days earlier. So once again, I had to speak with the Service Manager. He recalled our conversation, buy could not give a reason that the appointment was not in the system. Even though I had an appointment, I had to wait until all the other customers get their services completed before my car was serviced. I had to wait over 3 hours for services. Needless to say, I was not pleased with my experience!

Milen Patel

★☆☆☆☆

2 months ago

Worst bmw service I’ve been too. Go to Hilton head if you have the option.

Ken Mitchell

★★★★★

a year ago

Our service contact was David. Even though crates was booked because I was having health issues in the family. He worked us in and did an excellent job helping us decide what repairs were needed. Our service contact was David. Even though crates was booked because I was having health issues in the family. He worked us in and did a excellent job helping us decide what repairs were needed. Crites is very fortunate to have As an employee

Romaine Roberts

★★★★★

a year ago

I’m always well taken care of. Loaner readily available for your vehicle to receive the services needed

Stephen Rogers

★★★★★

a year ago

I was super pleased with my service visit and ongoing support. Much better than I ever expected. Sarah was fantastic and helped me through all my issues particularly several of my software problems. We communicated via text throughout the process. She also had Rafael work with me on resetting software issues, he also followed up with me a second time when I continued to experience problems. I will add that the problems were mostly my lack of knowledge about my own car. He was very patient and helped me better understand what was happening. Hats off to your team.

FELICIA FLORES

★★★★★

Edited a year ago

David, has been my service representative several times. Let me first, say that his welcoming personality and politeness (busy or not) always exceeds my expectations. He's extremely knowledgeable in his field. David went the extra mile communicating while my vehicle was being serviced. I always have a million questions, lol. I had the loaner vehicle for a week and was at ease the whole time. David, is detailed and will use all resources available to provide the best end result. This location is usually busy and the lines for a service representative can be long at times. I'll never have an issue waiting for David to be the one that's assisting me.

CoolRadBro

★★★★☆

8 months ago

Good customer service, they film their vehicle inspection and send it to you via text. They also provide Uber transportation to and from a location of your choosing. Comfortable brake area with computer charging station, for those of you without a Mac and are stuck with energy hog laptops. Plenty of coffee tea and goodies along with TV in break area. WARNING: Labor is $224.95 per hour, so if you have the money and want the job done right go here. They guarantee their work for only 2 years and scrub their computer database every five years. So after five years your records are not available, so be sure to get hard copy.

Herbert Major

★★★★★

2 years ago

Amazing work from the Critz Service Team, my experience was great! There was never a time that I felt like I needed more information or wasn't confident about the my first service. The breakdown was flawless and even was afford time with the Genius to go over some unknown system functionality. There really isn't a better service team to trust! Thanks Critz Group!!

Greg Hall

★★★★★

7 months ago

Special thanks to David and the Service Technicians for their professional and courteous service today. They were thorough and efficient with my routine maintenance and resolving a special issue. Well done!

Tina Clay

★★★★★

2 years ago

I was very pleased with this service. It was all done in a timely manner and I felt very important and not like just another customer. I love the fact that I was sent a video of the actual inspection with a detailed list to choose the things I wanted to have completed outside of my regular service. Finally, to top it off once I was checked out, my car was brought to the service door for pickup and they also washed and vacuumed it out. Very reasonable prices and would highly recommend them to all customers! 😊

Krish46

★★☆☆☆

2 months ago

They are organized and communicate well. Technicians do good. pricing wise though, we get it - its a dealer plus its a BMW, but some rates are unnecessarily through the roof. Simple inspections like say looking at a AC system line leak and diagnosing up to $250 not including credit card fees is pretty insane. You’re better off going to ASM BMW 10 minutes away for the same work plus OEM part usage.

Brooke Blanton

★☆☆☆☆

3 months ago

I have been waiting on my car for 5 HOURS for a tire change. This is my second visit to have tires changed here because the last time I was here for a scheduled appointment (appointment was scheduled 2 weeks prior to appointment) they realized after the fact that the tire I told them I wanted during the scheduling were not in stock/ordered ahead of time. This visit I had to check 2 different times if they had the tires in stock (which they didn’t and had to place an order for) before arriving for my scheduled appointment. I let them know when I set the appointment as well as when I arrived that I would be waiting for the car but it wasn’t until after waiting 2.5 hours that they told me they were short staffed and he couldn’t find anyone to work on my car. Finally, at 3 hours waiting I was told that they were working on my car and it shouldn’t take long. Yet 5 hours I waited