Don Allen Service Center

Elin Kanchev

★★★★★

4 months ago

Don Allen and his staff are amazing professionals. Most importantly they are thrust worthy and take your needs at heart. I can’t recommend them highly enough. 10 stars!

Travis Roach

★★★★★

Edited 5 years ago

Hands down the best auto service in Alexandria! If you own a Mercedes or BMW, take it here before the dealership. I've done business with them for years and have never once been disappointed. They specialize in Mercedes, but they've done great work on my old E36 M3. Just wanted to add, that I picked up a used AMG C63. It had a very hard to diagnose electrical problem that no one could figure out apparently! I took it to Don Allen SC and they narrowed it down to a bad computer/ECM. They fixed it perfectly and for a reasonable cost! They have the specialized equipment needed to program ECM's for Mercedes and the skill to troubleshoot obscure problems. To top it off, they are just nice people to deal with. Being able to have my car serviced here is one of the reasons I bought a Mercedes; I knew I'd be in good hands! An A+++ local business!

Plot2wst

★★★★★

6 years ago

I have never met a more accommodating and genuinely caring person like Don. I have a "christine " (80's movie must see) 1991 Mercedes 300TE 4matic that has a mind of her own and may try to love you one day and kill you another day. Don took his time looking at it and got to know the car and to this day, just the mere mention of Christine sends Don in a shiver, cold sweat, and nervous mumbling that is indecipherable. Neighboring businesses have seen him working on Christine one very late night and just as soon as he was trying to call it a night, they heard Christine start up and corner him in the back of the shop. When asked about what happened next, (we needed a stuffed bear cause Don would not speak, )his trembling fingers were able to show us what happened via pointing. 🐻👈🦵👇 On a happier note, he put a transmission mount on my S550, same day service, at a cost to write home about.

Tim Sul

★★★★★

a year ago

Don Allen is the best. We've brought our older Volvo in several times with various issues and they've done exceptional work. This most recent issue was with our power steering. Instead of just going to the $2000 answer, he tried replacing less expensive parts to see if that would solve the issue first. The car drives great now and we're not out all that money. Who does that for a customer....Don Allen does. Can't recommend this place enough.

CrossFit Sand and Steel Alexandria VA

★★★★★

a year ago

Whether you have a simple tire problem or a complicated car repair Don Allen and his team always come through. They are the most reliable, consistent, and honest mechanics that we have ever known. They are thorough in their inspections and effective in their explanations and repairs. Highly recommended and appreciated. Five Stars!

Katie Rogers

★★★★★

2 years ago

If I could give unlimited stars I would. Don Allen Service Center is a gem! Ethical, honest, quick, professional are only some of the words I could use to describe them! From Mercedes to Mini Cooper they have provided our family’s cars with quality care when needed and told us not to worry when something didn’t need to be done. We have been using them for years and will not go any place else.

Robb Stup

★★★★★

6 years ago

Don is a great guy that provides excellent service. He has serviced four of our cars over the years, including three that we purchased from him. He is always fair and honest with his pricing. We have never been surprised with a bill that was higher than expected or had to take cars back repeatedly to fix a problem. Everything is fixed the first time for no more than the amount that he quotes. His used cars have always been great values and he has always fixed the few, small things that have popped up. I would not use anyone else of repairs or service and he is always my first choice for a used Mercedes.

randle meadows

★★★★★

a year ago

I've only been a couple times but I've had excellent service. Don and his Staff kept me up-to-date on what the process was to let me know about prices of materials and labor. I never felt like I was being taken advantage of. The repairs/options were explained well and Don was honest to tell me his recommendations all of which saved me hundreds of dollars and time about fixing additional issues. My 05 CLK's new place for repairs Thanks guys.

Deborah Willig

★★★★★

6 years ago

Another happy customer. 2006 Volvo S40. I knew a lot had to be done on my car from a dealer assessment earlier this year. But true to Volvo service centers, they listed any possible item including listing my floor mat not being there at the moment as a safety hazard. Don Allen lived up to its reputation. Don and his sister feel like honest, kind people looking to run a family business well. I enjoy them, they both are knowledgeable and engaging about my car, estimate with caution, and as best I can tell having just picked up my car, did a good job. Don agreed with most dealer assessments and came in a bit lower, and also questioned why they told me some other things needed doing. I feel good about my experience, which is saying something for me with car repairs. Character and quality both matter, and they have both. Worth making them your mechanic, in my experience.

Macie S.

★★★★★

4 years ago

I am so grateful to find this place. The owners are so friendly, honest, and really do their best. You can tell they genuinely care which is a rare find. Ive brought my car here three times (reg service, flat tire, and to add some additional front lighting) in the last few months and each time I never felt like I was being taken advantage of. The repairs/options were explained well and Don was honest to tell me his recommendations all of which saved me hundreds of dollars and time. This is the only place I will do business with in regards to my vehicle. They definitely deserve your business as well. I have no doubt you will be well taken care of as well.

Rob Cole

★★★★★

6 years ago

We started coming to Don Allen Servicecenter when Don Sr. ran the place. It is now in the hands of his son Don Jr. and he is living up to his father's awesome legacy. He took care of our old Volvo for several years. He is as honest as they come in this business. We finally got rid of our old car, but I highly recommend Don if you have a Volvo, Mercedes, or BMW. He and his team are top notch.

Duana Rainey

★★★★★

2 years ago

Called TWO local Mercedez-Benz dealerships to have my E300 serviced, no answer nor call back from either location. Did an online search and found Don Allen in Alexandria. Spoke to Don, explained my situation and was left assured it would be taken care of....AND IT WAS!! The level of customer service was stellar. Don took the time to explain what the issue was so that I could understand and was able to correct the problem, at an affordable price at that. I brought my car in for one thing and ended up requesting 3 additional services because, by this point, I felt so comfortable allowing Don to perform the work. I didn't feel taken advantage of, I felt valued as a customer and I'm feeling blessed to have finally found an HONEST mechanic.

Jason Scofi

★★★★★

7 months ago

Had an AC refrigerant emergency, they booked me the next day first thing in the morning when they opened . I was in and out in 45min. Very communicative and they solved my issue! What else could you ask for!

Erik M Hicks

★★★★★

6 years ago

If you are in need of a professional, fair, honest and detailed service mechanic for you Mercedes Benz. Don Allen Service Center in Alexandria is the place to go. I've been using them every since my warranty has expired and I've been extremely happy with the professionalism, honesty and detailed service on my vehicle.Call and make an appointment for your vehicle and they will let you know the truth about what you need without breaking the bank. Don Jr. is the best thing for my vehicle and I'm stamping my approval to use his services for your Mercedes Benz. If you are under warranty they will let you know and fix it right without all the hassle of a dealer. I dropped my car off for service and he called me within two hours completing the service. The dealer would have my car all day and didn't complete the work because of parts or they "found something". Hey, save time and money using Don Allen! Tell him I sent you and welcome to the Don Allen Service Center Family!

Ed Rector

★★★★★

7 years ago

I have been taking several Mercedes to Don Allen's for 30+ years. All the people there (starting with Don Jr.) are of the utmost honesty, professionalism and expertise. And be assured the charges for their superb service are much more reasonable than the MB dealers. Just check out his many stellar reviews on Yelp and take your German or Swedish car to Don Allen's when you need service. Five stars are not enough for Don Allen Servicecenter !!!

Chee-Hahn Hung

★★★★★

3 years ago

I have a 2006 BMW 325 and he has been wonderful. He gives individualized service and he remembers me and my wife every time, so we are not just a number (unlike larger competitors). His costs are far below what others charge and he is honest about things that I need to repair and things that are not worth repairing given the age and wear and tear on my car.

Brian Mayer

★★★★★

4 years ago

Choosing who's going to fix your Mercedes is terrifying. These guys not only have done a great job helping fix my vehicles but also have the highest level of integrity. They have saved me over $8,000 on a single repair and are the only ones I trust. I have not only had my vehicles fixed and maintained by them but I purchased a vehicle from them and have been extremely satisfied. They are the only reason I'm willing to drive a used mercedes.