Downtown Garage Tire & Auto Service

Matthew Stephen

★★★★★

a year ago

These guys are amazing. I rented a uhaul trailer to drive some things from a storage shed halfway across the country. When I got to the storage place next door, my rear truck tire had a huge screw sticking out and was hissing away. I rolled the tire next door and they could not have been more kind and courteous. Quick, helpful and polite, these are some good and honest people. Thank you so much for helping me on my travels. Best to this shop and these folks.

Phillip “Mac” McElroy

★★★★★

a year ago

On my drive from Tennessee to California my a/c needed to be recharged. Downtown garage tire & auto did a very professional job in checking the a/c for leaks and recharging the a/c. The staff were very professional and the office building and garage were very clean. A true sign of a well managed and maintained business. Thank you very much for your fast and professional service.

Victoria Burbridge

★★★★★

4 years ago

This garage is incredible. I used to hate getting my car serviced at the dealership because it was always such a challenge to even get an appointment. Getting anything done on my car here is effortless. Eric and the guys have always been really fair, honest, and understanding with my needs. On top of that, everyone is so nice! At Downtown Garage you can tell that they sincerely want to help you, and they they’re going the extra mile to make sure you feel safe and confident in your vehicle. Could not recommend them more.

Realistic Tree

★★★★★

5 years ago

These guys not only fixed my tire but their genuine care to fix the situation was so genuine and a hard thing to come by nowadays. They quickly took my car in and took care of it. Highly recommend them to anyone and everyone. Thank you for such good customer service and getting the job done as fast as possible knowing that I had to leave work to get this fixed. A huge thank you to Eric for educating me and keeping me calm through the process. Real nice guys here

Luke Schumacher

★★★★★

4 years ago

I was looking for an auto shop to change my oil and do some general maintenance on my car since I was going on a road trip from TX to FL. I sent a message on Sunday to Downtown Garage and a couple other places. They were all closed, but Downtown Garage was the only to respond on Monday morning. I am glad I chose them. They completed the job in a timely manner and did exactly what I asked. The pricing was excellent and they didn't try to sell me on anything. They actually said my Ford was in great condition! I'd highly recommend Downtown Garage!!

Glenn Teagle

★★★★★

a year ago

I have been here a couple times. Overall good experiences. I usually end up spending more than I want to, which is typical for all car repairs. However, every time they are always willing to help find the affordable option to keep your car running. Staff is great.

Sincere Howell

★★☆☆☆

a year ago

The front desk guy was cool. I went there because my tire was flat and I had a new tire that I needed to have put on. I was the only vehicle there at the time, it took more than 30 minutes to have the tire put on. I advised Bam Bam that it was still saying that the new tire was low. He insisted that I just drive. I did as I was instructed to do. By the time I made it home the tire was completely flat. I had to have my vehicle towed to discount tire. Where it was discovered that the tire had a hole and a previous patch work. I went back to the shop and spoke with the front desk guy. He said there’s no way my tire could’ve been swapped. I have the receipt and everything for the brand new tire that was purchased from discount tires. I asked him did bam bam not inspect the tire before putting the tire on. He indicated that he don’t believe it was inspected. I strongly believe that my tire was swapped out for a used tire.

Sunny Rodriguez

★★★★★

2 years ago

Came to Downtown Garage after the dealership said I needed new front brakes with only 27k miles on my car. Tim was very friendly, gave my car a look & turns out everything looks good. I’ll definitely be coming here when I do need new brakes or for any other car issues because of their honesty & customer service. Thank you!

todd johnson

★☆☆☆☆

3 years ago

The place is nice, clean & professional looking. Here is my BIG issue. I brought car in b/c air was not cooling they got me right in with several empty bays, I now get why. Front desk told they would look at it, they solved problem & called me to desk in about 45 minutes. I was informed they added 4oz of A/C fluid (the expensive stuff), Then I got a bill for $275! No diagnosis & communication to me on what was found, what repair would cost they just did it & asked for payment. Who does that giving no estimate on repair, just doing it unauthorized? $160 in labor to add 4oz? I get coolant is expensive but $160 in labor? I made a couple calls & this should have cost under 1/2 that at other authorized dealers, 2 guys even laughed at me. Needless to say I won’t be back nor will any of my contacts who I let know of my experience. Give me a marginal waiting room without gouging me on price. Should you use this business make sure you authorize any services so at least you are aware in advance you are overpaying.

Preston Burnett

★★★★★

5 years ago

We brought my 2008 car in because my windows were acting up and my engine light was on. As usual, Eric was extremely helpful and patient with me. he took the time to explain the problems my car was having. The staff here is always honest and genuinely care about their customers. They did their very best to be as quick as possible and updated me throughout the day. Overall, impecable experience. We love having a shop we can trust so close to our house.

Michelle Donohue

★☆☆☆☆

Edited 3 years ago

Review update: Seems like this place is going downhill. They have changed managers at least 3 times that I know of in the last 2 years and the customer service with the most recent manager was not good at all. Unfortunately he was rude, answers the phone with a “hello” (doesn’t state his name or the business name) and never apologized for their faulty work on our truck that they had to fix. Sadly, will be taking our business elsewhere now 🙁 Review Update: I’ve been coming to Downtown auto for a few years now and every experience between oil changes and mechanic work has been a great one. I decided to make this my go to shop when I had the privilege of the previous manager Steven taking really good care of my car. Now Eric is the manager and he seems to be running a great shop, very courteous and diligent. First review: Steven the manager was AWESOME to work with! He was very detailed and meticulous, he worked with my Scion XA AC issues and gave me a very fair price and a solid guarantee that if they didn’t fix it the first time, they would make sure I was taken care of until the job was done. He did a lot of research and found the solution to the AC problem along with the mechanics doing their job of investigating the issue. I’ve been having an AC problem with my Scion for 2 years (and have gone to other mechanics to try and fix it and have spent around 6 visits and over $1,000 trying to fix elsewhere). In the end it seems Steven solved the problem by using a certified Toyota part. I really appreciate all the hard work Steven and the mechanics put in to solve my problem. Thank you so much - ya'll have a customer for life!

angel

★★★★★

5 years ago

Wow I am so happy and thankful that I found this garage! The service was phenomenal and they helped me quickly and smoothly. Mr. Kemp came out to my location and helped me with a battery exchange after completely a check as I thought it was the starter. They gave me a fair price and quote. They were very transparent in their pricing and ETAs. I will be back if I have anymore car problems and I will recommend them to others.

Evan Estes

★★☆☆☆

2 years ago

Be careful! I've been to this place before and they did a good job for a fair price. But something changed. I took my car in to get a new door handle because my old one, which was chrome, fell off. They told me they couldn't find the same kind and said I had to buy a black one for $477. That's a lot of money for a handle that doesn't match my car, so I said no thanks. When I went to pick up my car, they made me pay $168 for looking at my door handle. That's ridiculous – I am avoiding this place like the plague in the future. You should do the same.

Will Warner

★★★★★

3 years ago

Needed my alternator replaced on my car, and based on the vehicle I drive it’s a pretty labor intensive repair. When I brought my vehicle by, the shop told me how much the new alternator costs, and broke down all the steps it would take to replace it so they could give me a reasonable quote. I highly appreciated the transparency, as well as the urgency to get my car fixed up. Repair went well and I couldn’t be more thankful for such an honest repair shop. Use these guys if you’re in the area, they do great work!

nick dolney

★★★★★

3 years ago

I was on a cross country trip zoo trip with my wife and 6 kids when one of the front hub assemblies went out. Downtown Garage not only got me in right away, but they had me back on the road pretty quickly. We were still able to visit the Fort Worth Zoo that day. They inspected my vehicle while they had it in the shop to insure that everything was ready for the continuation of our trip. They have very knowledgeable and friendly staff from the front office to the mechanic that worked on my vehicle. It's tough to find a good trustworthy shop and these guys are definitely the best.

Bryan Winn

★★★★★

2 years ago

Earnest was great to work with. Very Honest, Trustworthy, & Straight-Forward with Fair Prices Service had some minor problems, but Earnest made sure that they were taken care of. I brought my Camaro SS in for A/C repair and ended up needing to pull the dash replace most of the A/C system and service was done quickly.

Liz Callender

★★★★★

7 years ago

This is my new mechanic shop!! I went in based on there Google reviews and I was so impressed with the service and quality of work at a very fair price! The Store Director, Chris Hodge, was so wonderful to deal with, (he could teach a course on customer service). I have 11 years experience as an auto estimator and body shop manager, so I’m pretty savvy when it comes to how much mechanical repairs cost. The number in my head to fix the brakes on my 2013 Tahoe was $1000 (they were grinding without touching the brake pedal). Chris’s quote was a little less and I was able to use a coupon on their website. Out the door my cost was a little over $900 which also included a brake flush. My truck drives and stops like it did off the showroom floor!! I have already recommended the Downtown Garage on Carroll St. to all my friends and family. Give them a try, you won’t be disappointed!