Duggan's Auto Service Center

Mitchell Dahl-Wagner

★★★★☆

5 years ago

This is review is long overdue. Last fall I had a noise in my car that Google and calls around was thought to be a possible failing lifter in my Honda Pilot. I was overdue for the factory recommended timing belt change and figured get that done and the noise looked at. Because the noise was coming from within the engine and it could have been tied to the timing belt they recommended to first replace the timing belt and water pump to see if that took care of it. That was not the problem. The next step was to start exploring the other possibilities which meant to start taking apart the top of the engine. I was told costs for labor to disassemble, and diagnose the problem. They found the issue and it was bad. Dan (the owner) really wanted me to see the issue and met me hours before they opened to show me the problem and explain how it could have happened (previous owner neglect on oil changes) and gave me an estimate of fixing it. It required a top end rebuild, I was given every option of trying to re-machine parts, etc. I was told every step of the way cost to diagnose and fix problems. They were very clear that they start with the most common reason for the noise but once they get the engine apart it may not be one single problem but a number of issues causing the noise. They gave me the best price they could, treated me well and did a great job. Best part is the work came with a 20K/two-warranty on the work they did. It boils down to this: Honest, fair and professional. I don't give 5 stars because nobody is perfect. :)

Toby Mulvihill

★★★★★

9 months ago

I've gone to Dugan's sporadically for many years. Always straightforward, reasonable pricing, worth a return visit.

Harmony Haaland

★★★★★

3 years ago

These guys are trustworthy and I’ve had work done on multiple vehicles. I made the mistake of going to Matt’s Auto Service and not only did they find other items to fix (which I did) but I left without a sensor getting fixed. After a month of no vehicle use I brought my van to Duggan’s. They actually took the time to figure out what was wrong and had it running the same day.

Mathew St.Martin

★★★★★

Edited 8 years ago

Dan was more than happy to work with me when I had a service issue. They are a reasonable, community minded shop, and really care about the customers wants and needs. If for whatever reason you are unhappy with a product or service, they will make it right. Their shop is impeccably clean and organized, and their work is high quality and thorough.

ivalou moll

★★★★★

2 years ago

I hit a pothole. Ok, who hasn't?? My tire looked flat alright. I got my car insurance co. to put my donut on. Then I drove over to Duggan's which was about half a mile up Main St. from where I was. Once there, the mechanic showed me my tire...perfect condition...but my rim however, needed to be replaced. They called around and got a salvage co. to order a rim from another co. When I picked it up...I went straight to Duggan's to bring my new used rim in order to get the tire around it. My appointment to mount the ensemble onto my car is set for Monday afternoon. There will be no charge for this and they put air on my tires too. I am very pleased with Duggan's so far. It's understandable that they couldn't do the work when I took the rim in as it was Friday around 3:30. Duggan's entry is level with the pavement on their lot. I did not see handicap parking. I have a handicap hangar but parking is close so I just pulled in. I do not believe they sell parts like an auto parts store, strictly auto repair. They also did not charge me for preparing a list of things wrong with my car per my request. The "boss" explained what was the most important thing to repair immediately. Basically...they took care of me. The price of things was sticker shop high but everything is now and I know that their prices are lower in some things that need to be done. Bottom line...they are good people... I do recommend them!

Nathaniel Hooper

★★★★★

6 years ago

I have never felt more comfortable with a mechanic in terms of price, personable staff and over all final return for money spent. Dan is incredibly easy to talk to and work with and the staff that he trusts to work for him ensure satisfaction in the results that they produce. 10/10 would recommend to anyone I'd trust to not give them trouble.

Brian Pearson

★★★★★

2 years ago

I am a loyal customer, I have used Duggan's on 7 repairs over the years and have had nothing but positive experiences. They do not recommend repairs that are not needed, plus they are 10-20% less cost than the franchise shops.

Sean Flanagan

★★★☆☆

2 years ago

They were up front and honest about the situation and probably could’ve have taken advantage of us, but didn’t. That being said, we had to leave the truck on their lot longer than expected because my son is a college student and left for Christmas. Nothing was discussed about a $25/day fee for leaving the vehicle in their empty lot when we took it in. In hindsight, it’s understandable, but it was never disclosed up front or we would’ve handled it differently. After an exhausting amount of discussion with a guy who seemed to have the logic of a middle school girl, we settled on a small storage fee and all ended well enough. The amount of time spent trying to explain logic to the guy was exhausting though and when I calculate the wasted time spent bickering with him, it may have been easier to just pay the full “storage fee”. At the end of the day it all worked out ok, but some of us have better things to do than sit and argue with the shop manager about storage fees on an empty lot. Had that not happened, this would be a glowing 5 star review, but wasting customers time over something so frivolous is just bad business.

Sharyn Mohagen

★★★★★

8 months ago

My husband got his oil changed. They are so friendly and helpful. We would highly recommend them!

Geoffrey McNiel

★★★★★

a year ago

A buddy recommended this shop to me before his passing and these guys helped me out with my truck. Well experienced and the price fits their expertise and talent. Def recommend this shop.

De Mer

★★★★★

a year ago

This shop will take good care of your car. They are friendly and helpful, and above all extremely honest. Their prices are fair, and they clearly explain any work that is needed. They give clear estimates, and they stick to them. Finally, they stand behind their work. Highly recommended.

M Nelson

★★★★★

6 months ago

Best auto repair service in Moorhead, MN! Knowledgeable, honest and relaxed environment! Great job Duggan's!!

Sheri Hamlin

★★★★★

7 months ago

Excellent service, very kind and professional staff. They even went above and beyond to make the repairs as soon as possible. They made a difficult situation as easy as possible.

Jessica B

★★★★★

a year ago

This place has been my go to for years, they only use quality parts and are very well informed. Dan and James are fantastic. They never make u feel like you don't belong there ans always give you the best service for a great price!! I will always trust this place with my vehicles

Mitchel Hoffart

★★★★★

4 months ago

The price I paid to have a slow leak repaired on my tire was the same as the time spent at the shop; $23 dollars and 23 minutes. Great value. Great service.

Yoko

★★★★★

a month ago

Both the technician and staff were incredibly helpful, and supportive and I was in and out quickly. For someone traveling from out of town this could’ve been an incredibly stressful situation and instead it was a breeze. Super grateful God directed me there for help!

Andrew Eman

★★★★★

4 months ago

Duggan’s is great and definitely my go to for all of my vehicle repair needs. They were able to quickly schedule, diagnose, and provide great options for brakes on my transit van. They were even able to fix a messed up door latch the same day as well. James is a straight shooter and won’t give you the run around. Highly recommend!