European Car Care of Baton Rouge, Inc.

Faith Wong

★★★★★

2 years ago

I highly recommend Elite Car Care of Baton Rouge. The owner and staff are very knowledgeable, professional, and by far delivers GREAT customer service. They’ve done exceptional work on both of my Volvos and I’ve never been disappointed or dissatisfied for 15+ years!

Tricia

★★★★★

8 months ago

Best car care in Baton Rouge. Everyone at the company gives five star service.

Cassandra Siegel

★★★★★

2 years ago

I have been to three different VW dealerships and another European auto shop for the same, persistent starting issue with my car. After replacing spark plugs, cleaning the fuel system and hemming and hawing, they all shrug their shoulders and say it must've just been a bad batch of gas despite the vehicle STILL having the same issues. The folks at European Car Care diagnosed the problem correctly the first time and even stayed late to accommodate my schedule to get it fixed. Absolutely fantastic customer service and very knowledgeable technicians! My car runs like new. Your car is in great hands with these folks, I can't recommend them enough!

Daniel Hollins

★★★★★

5 months ago

Great service ~ No appointment ~ Timely response and service

Antoinette Patterson

★★★★★

3 years ago

European Car Care provides exceptional service. The owner and staff are 5-Star and the customer service is unmatched. Very knowledgeable and friendly staff. No long wait times and excellent pricing. I have been a customer for many years and highly recommend European Car Care of Baton Rouge.

Breanna Ramey

★★★★★

11 months ago

Mr Troy and the staff are great. Will go out of the way to help you and any concerns you have. Highly recommend

Laura Warren

★★★★★

Edited a year ago

Troy and his staff at European Car Care are very polite and courteous. They provided awesome customer service to us, as well as professional service to our vehicle. He and his team are very thorough. When they were finished, he communicated clearly to us all the information we needed to know about the services done to our vehicle. European Car Care is now our chosen service provider for our Mercedes-Benz!

Kash W

★★★★★

2 years ago

I was referred here by a friend and am very satisfied with the service. They are professional and reasonably priced. I had plans to go out of town for the weekend and really needed my car. My check engine light came on Monday morning! They had my car fixed by Friday afternoon and I was prepared for my trip. For that, I’ll be back.

Lara Epps

★☆☆☆☆

a year ago

If you cannot fix a vehicle don’t even try. This place took my money with a smile and returned it to me with two new issues then told me I need to purchase a new car or engine. I’m just waiting on the attorney general to intervene, however I will not wait much longer.

DeeBee

★★★★★

a year ago

Auto diagnostic and repair: I've been taking my aunt's car - a 2002 Mercedes 430 E CLS- four door sedan there for years. These people are great. Troy is a gem and has a fantastic team. Stacey is very helpful. Never any problems after repairs- great service. Pricing is fair and better then the competition. Very professional staff.

Steven Simmons

★★★★★

6 months ago

They were very honest and really fast with the repairs of my car .

Karen G

★★★★★

9 months ago

I love European Car Care. It’s usually hard for women to find a good auto repair shop whereas she doesn’t feel like she’s being taken advantage of because of lack of knowledge about vehicles. This shop is highly recommended, affordable and everyone at this establishment is extremely professional. I will definitely conduct business with this company again

Christopher Marley

★☆☆☆☆

8 months ago

I went in after dealer told me it was my alternator that needed to be replaced and I was looking to get a quote for replacement. I told them what the dealer stated, they told me they need to confirm that was the issue. Not even 5 mins they confirmed the same problem I told them the dealer stated. Then they charged me $155.00 for a diagnostic fee!!!!!!!! They never told me about a fee!!!!!! Very dishonest business. This place is a scam. They scamed me out of $155.00.

Demarco Smith

★★★☆☆

a month ago

Hey, I’ve been trying to reach you all for two weeks by phone and I also called Mr. Troy other number he told me to call but it’s disconnected. Can you all please give me a call whenever you can I’m trying to pick up my car. Also I tried leaving several voicemails.

Cynthia Ugbogbo

★★★★★

4 months ago

The staff is very polite, caring and does professional work. Answered all my questions without rushing or hesitation. Great job!

Jazzie Holt

★★★★★

4 months ago

We stopped in for an oil change for my 2008 mini coop, and we were pleasantly surprised. My check engine light and a couple of other minor things were going on with the car and they threw in the diagnostics with the oil change and quoted me a very reasonable price on the repairs. I will be back in the future.

Dr Carey Yazeed

★☆☆☆☆

Edited 11 months ago

European Car Care worked on my 2008 Mercedes ML 550. When I arrived home with my vehicle, oil was leaking at the top of the engine and beneath the vehicle (see pictures). I had taken it in to have the starter and thermostat replaced. They claimed it needed all of this other stuffed fixed. I also noticed the original oil cap and dip stick were not replaced. Instead they had been replaced with a rusted dip stick and a broken oil cap! I immediately tried calling and the receptionist informed me she was “having a crisis” and would call me back. After that brief conversation, every time I tried to call I was sent straight to voicemail. Guess who never received a call back?! I paid $4.2K expecting my vehicle to be fully operational and it isn’t!!! Update: After posting this Google Review and filing a claim with the Louisiana State Attorney General's Office, the owner finally called me back FIVE DAYS later. I allowed my son to step in and Troy (the owner) told him to bring my vehicle back the following Monday (this is at the 2 week mark of me having the car back in my possession). After keeping it for an ADDITIONAL 2 weeks it was finally returned. (I was without a vehicle for a grand total of 7 weeks). The owner stated that a part they had put on my vehicle was defective (not the dip stick or oil cap). They even assured my son that they test drove the vehicle (so wait...you didn't test drive it the first time?! Which if you did, you would have noticed the massive oil leaks). The response European Car Care sent to the Attorney General's Office (which was forwarded to me) placed the blame on me. They stated, "The review was not necessary if Ms. Yazeed would have put the same effort into getting the car back to us for those 5 to 7 days instead of filing so quickly with the Attorney General's Office and writing a negative review to discredit our company, that we were not at fault due to a part defect." (Remember, I did speak with someone and she stated she was having a crisis and would call me back, which never happened until I posted this review and filed a claim with the Louisiana State Attorney General's Office). Ladies and Gentlemen, I couldn't make this stuff up even if I wanted to! The proof is in the pictures I uploaded with this review and this update. I'll never take another vehicle to this place again. NEVER!