Europros

Brett Cleveland

★☆☆☆☆

2 years ago

Was a potential customer! Not sure what to say but, unprofessional. And never answers phone. Made an appointment back in December for today Jan 29th. Confirmed appointment last week for drop off procedure. Chad provided texted instructions that they would check us in at 9:30 or we could leave vehicle and keys in drop off box. But being a new customer wanted to meet the owner and see the shop that was working on my son’s car. Attempted to drop off car this morning at appointment time, no one available for check in of car. Made several phone calls to make contact no answer but did get text after we drove back to Eastside of Wichita. Chad informed me that lead tech had sick child which is understandable but still owner should be available for phone call with potential new customers. After a few more calls with no answer and texted if anyone was at the shop yet to drive back over to Westside to drop off keys. Received a text saying we do not feel we are able to meet your expectations and to come pick up car. This is just another case that customer service of non existent. Went and picked up car no-one made an effort to come out and try to resolve the situation. Whole situation very off putting and a huge waste of my time. Brett Cleveland

Azar Malik

★★★★★

Edited 4 years ago

A great repair shop for imports. Wonderful crew does the job right, with genuine parts and no short cuts. These guys take pride in their work and they stand behind it. I have had my vehicles repaired here many times and have always been satisfied. They are not afraid to tell you that what YOU thought went wrong with your car, is incorrect, and actually pinpoint the root cause to fix the real problem. I highly recommend this place. *************** Update (6/12/2021): Had multiple items repaired in my vehicle today. It took many hours to identify, diagnose and perform repairs, saving me hundreds of dollars in the process (compared to the dealership). For my imports this is the ONLY place to go. Period.

Justin Dunning

★★★★★

6 years ago

Chad and crew are among the most professional I've found in this industry. They were honest about what repairs my VW CC needed (water pump/cam girdle seal) and they executed those repairs to the highest standard. Chad definitely knows his Volkswagen/Audi products. You're paying for top notch quality with this shop. Europros will be the only shop I call the next time I need some work done. Thanks guys. -Justin

Dawn M

★★★★★

8 years ago

I will never take my VW Jetta anywhere else! Chad has been taking care of our car for the last couple years, and does a terrific job. He is honest, doesn't try to sell me service I don't need, and takes the time to make sure we understand what we do need. He's genuinely a nice guy, and I'd highly recommend him!

Henokh Kurniadi

★★★★★

7 years ago

Chad the owner, is very nice guy and knowledgeable. He knows what he's doing. I've been there 3 times to take my GTI. Twice for oil change and another time for tuning. They've done a great job on my car. He's is very responsive would usually message or call you back fairly quick. When I go for a service, I like to chat with Chad while I wait for my car. Just to get his opinions about different parts, my mods plan, and his experience on mods.

Cesar Robles

★★★★★

a year ago

Eurorpros was able to diagnose my car with issues in a very timely manner. Chad was my main point of contact over the time my car was here in the shop. He is very clear, communicated what was needed, and was direct in routes we could go for resolving my cars issues. 5/5 recommend.

Carrie and Scott Licon

★★★★★

10 months ago

These guys came in clutch on my 2021 Audi A6. I have ~31,000 miles on it and was still under factory warranty. My instrument cluster was pixelating and Walser Audi refused to cover it. I escalated to Audi Corporate, just for them to tell me they stand by their service department. I will never take my car back to Walser Audi if I can avoid it. Europros will be my go to for everything going forward! Absolute top notch service, communication, and knowledge!! Will be a customer as long as I have my A6.

Brian Brice

★★★★★

a year ago

I’m a very picky person when it comes to maintenance of my vehicles. Would trust this shop with any vehicle I own. Very friendly and great customer service. Always recommend this shop when someone asks me a good shop for their vw or Audi!

Angie Mac

★★★★★

7 months ago

AJ was very polite, communicated well, and was honest. As other shops have, they easily could have lied about what was wrong. We will be coming back to this shop with both our cars going forward.

Zach Larson

★★★★★

Edited 11 months ago

I took my 2014 TDI Passat in for a timing belt change and cam carrier seal leaking. Chad was excellent at communicating via text. Quick turn around and high quality level of work.They are very competitive pricing wise. If you have a Volkswagen or Audi, I recommend this shop. *Update April 2025, they have done a turbo replacement and valve cover seal replacement for me. Still happy with quality of work.

Katherine McGee

★★★★★

9 months ago

Didn’t end up getting my car fixed here but the whole experience was great! I really appreciate that AJ communicates through text. And that they have a key drop for after hours! Definitely will be recommending this place for VW owners

Brittany

★★★★★

a year ago

These guys know their stuff, my Jetta is in good hands and for the first time I did not have a credit card or care credit offer shoved in my face, or got treated like I was dumb. These guys asked questions and actually tried to recreate the problem I had in order to better assess my car. They have been prompt in answering by texts which is easier some days with work schedules to communicate. They were friendly and knowledgeable and I think I have found the best new place to bring my Jetta .

julie sutterfield

★★★★★

9 months ago

100% recommend. Extreme thank you to the team for getting me and my Audi Q5 home after bringing it in with multiple issues. And going into detail explaining the issues and helping to get them fixed. Extremely grateful for the great customer service and men laboring.

Corey Schroedter (RatBurger08)

★★★★★

4 years ago

I bought an Audi A3 Quattro Premium Plus from a local dealership a little over a month ago, and would have gotten burned on maintenance and failed components were it not for Chad and his team. Correctly and quickly diagnosed all of the issues that I had found, and some that I did not even know it had. Then they worked with my extended warranty company, negotiating repairs to be paid for by them, and in the end there was very little out of pocket costs for my repairs, and all of the things I wanted done got done! They even got it done and back to me before I was expecting it! (Considering current supply chain disruptions) I am very grateful for the constant communication with the owner and the peace of mind it gave me to know what stage of the repair process my car was at. And with how backed up Audi repair centers are here in Wichita, I feel I've somehow cheated the system having it done even before my original scheduled appointment with another shop 🤣 If you've got a VW or Audi vehicle please do NOT hesitate to have it worked on here. These guys know what they're doing, and they have that human aspect that they know and understand what it's like to own cars with potentially wallet-breaking repairs lol

Ryan W

★★★★★

7 months ago

Took our 2018 Q7 here for its 60k service checks - primarily coolant flush and a low coolant light. AJ was incredibly professional and enthusiastic from the start, extremely transparent over text and phone of all inspection items throughout the process. Ultimately we had a leaking water pump and a few service bulletin items found. I was given a very thorough inspection report and an honest recommendation on how urgent the service bulletin item was. We were never pressured into anything extra, and upon replacing the water pump we were told current coolant was still clean and healthy (savings us a couple hundred on a full flush and replace). It’s tough to find service like this especially for European vehicles. While I hope we are maintenance free for the long haul, I trust Europros and AJs team for honest and quality work should something arise.

F

★☆☆☆☆

Edited 5 months ago

400$ for a vehicle inspection without making a comment on the tires!!!! Gave me his diagnostic report without even talking to me in person about his findings or explaining to me what the issues were. Had to go elsewhere to fix my car. Edit: the exact diagnosis I was given (in writing of course, without any verbal explanation what it truely meant) was "-02645- valves for level control system. 003-mechanical failure- intermittent. -Replace air ride air inlet line (from air box to compressor) it’s is leaking heavily. -replace dryer -perform tsb 2033587/3 Note: -TPMS module has codes from ABS, Steering angle sensor, and Level control. -ABS and Steering angle sensor are just “under-voltage” codes -Level control code is listed as “check DTC memory of level control” (code is listed in concern for the air suspension) ".... Even the local Audi dealership had no clue what these codes meant or parts were lol! Car was fixed by simply installing a new after-market air compressor and solenoid valve, a solution that was never suggested to me by this shop. And I paid $404.06

Holden Kenworthy

★★★★★

a month ago

These guys got my car in to fix clutch issues and had it back to me in a very timely manner. Issues outside of their control were resolved fast by having parts over-nighted and AJ kept me up to date every day! Will absolutely take my car back for any other repairs and would recommend anyone with German autos to come here.