About Business
For professional Car Repair care in Richardson, TX, Richardson, look no further than Factory Repair Services. Their team excels at delivering top-tier results for Car stereo store and related Car Repair needs. Their customer-centric approach has earned them a 4.3/5 rating based on 52 pieces of feedback. They have become an integral part of the Richardson, TX community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Richardson, Factory Repair Services is ready to assist with your next project or repair.
Google Reviews
Jay Zee
★★★★★
3 years ago
I was referred here by a stereo shop that couldn’t help me with my navigation issue. 2008 Highlander and the map dvd wouldn’t reload. Dealer wanted to replace…bs. Astin was honest and great and his repair man was excellent in getting me in and out in an hour after taking out the nav unit, repairing and reinstalling cleanly. Respect to shops that repair and not just look to replace.
Kyle Harris
★★★★★
7 years ago
This is an unusual review...I've never been to this business. But I work at a car audio retailer and we don't do repairs to factory radios. Several years ago we took to sending people to Factory Repair Services as a potential solution. I have worked at locations all over DFW and have sent people to Richardson to see these folks. At every location I've worked, someone has come back to me at my stores and said "Thank you for sending me there, they were amazing". It's hard to find a consistent business to which you feel confident sending someone for solutions to their problems. In fact, in my business, I have only this one. I can find, as a non-customer, no higher compliment to give another hard working group of human beings.
stuart hayashi
★★★★★
10 years ago
Outstanding outfit. These guys know what they are doing and are very professional and fair. I took my BMW in with amp problems and they fixed it quickly and at a fraction for what the dealership said they would charge. i would highly recommend John and Dale.
Quyen Le
★★★★★
a year ago
Great service, great price. I took my Lexus GX to replace the LCD screen and they fixed it within an hour! This is an honest business and I highly recommend.
Detra Griggs
★★★★★
7 years ago
Dale and the Factory Repair Services shop was truly a blessing to me! My navigation screen was no longer responding to touch, I took my car to a Lexus dealership and was told that the whole thing would have to be replaced and would be $2500+. The guy in services referred me to Dale. The cost to change out the whole system was less than a fourth of what was quoted by the Lexus repair shop! Dale himself is wonderful and has a great personality! He makes you feel comfortable and you instantly know you are in good hands! Thanks to Factory Repair Services my worry and stress quickly turned into a smile!
Leah Wilson
★★★★★
8 years ago
Dale is awesome! He has twice fixed issues with my radio/screen for a reasonable price. Issues that the dealership had no solution for other than charge me $5,000 to replace the entire unit or trade in my car. If you are having problems with your radio/screen give Dale a call! Nice and honest!
Douglas Riggs
★★★★★
2 years ago
The CD player in my car’s stereo went bad. No aftermarket would work. With some very easy effort I took it out of my Prius, shipped it to Factory Repair Services and for a fraction of the time and cost of having a new unit installed, I got mine repaired.
Alexis T
★★★★★
3 years ago
2 years ago my car’s windows busted out from a bad storm here in Dallas and my car had a ton of water in it and ruined my radio unit in my 2011 ford escape. I never got around to getting it fixed. Finally I did some research and just needed the absolute BASIC fix without any upgrades etc. I couldn't find a shop in Dallas that wasn't going to charge me an arm and a leg to get it fixed or try to replace it all together and cost me more money etc. Found this place and took a chance on it, not knowing if it was going to resolve the issue. They sent my damaged radio unit off and they found a ton of water damage, got it repaired, installed and now it works like new! I finally have sound in my car again after 2 years. Very happy with the outcome here.
Rebecca Speights
★
☆☆☆☆
2 years ago
Took my jeep to repair a radio that the cd would never eject. Just bought the jeep and they said they would pay to repair. It was a $400.00 repair. Told they go out often. Took it here and they said they put a new one in it. Drove away and the very next day it was doing the same thing. Took it back and he said he would look at it. Drove away and it worked till I got home the next day. It was a very long drive. It had a 6 month warranty to. So, I called him and he had a horrible attitude. He said he repaired it the 2second time I brought it back he fixed it free. It had only been a month or so. He said if I came back with a better attitude he would look at it. Still under my warranty. After that phone call I would never go back. Bought new radio and it works great. Bad experience.
Erica Gonzalez
★★★★★
10 months ago
My Lexus gx460 radio was not working and they were able to replace the part. Great service highly recommend if you want to keep your original car radio.
JC Workout
★★★★★
10 months ago
Great customer service. Was able to repair my system in a timely fashion and kept me abreast of when my system would be available for installation. Quick white glove installation of my entertainment system. Ten star service!!!!!
Tom Webb
★★★★★
8 months ago
My Chevy Colorado had a touch screen, (My Link), problem. They diagnosed and fixed the problem inside of 30 minutes. Very professional and fair value for the work performed. Highly recommend.
Menuka Munasinghe
★
☆☆☆☆
2 years ago
The Mark Levinson amp died in my Lexus and I found out that this company repaired it 10 months ago. When I contacted them, they said they can’t do anything about it since I’m not the person who got it serviced with them. I understand their warranty is not transferable but to charge another $825 to repair an amp they fixed 10 months ago seems outrageous. Seems like this company does not stand behind their work at all.
Anthony Self
★★★★★
2 months ago
Awesome and quick! Knew exactly what was wrong with my vehicle and we set up an appointment. Service was way faster than expected and everything is working great now! Thanks!
Megan Farrelly
★★★★★
5 months ago
I had a great experience with Factory Repair Services! Astin took exceptional care of me and my car radio. As a woman I have had some poor experiences with people in the auto industry who take advantage of my lack of knowledge of cars. Astin was on-time, professional, explained everything to me, and very honest. Most of the dealerships do not repair or troubleshoot car radios and they will over-charge you. I highly recommend Factory Repair Services for your radio repair needs.
Steve Thompson
★★★★★
4 months ago
I had a 2003 Porsche Boxster CDR23 factory radio that was in need of repair. When turning up the volume it could go up +12 or back to zero. I was rolling the dice each time. Don’t get me started with the sound system adjustments. I emailed Factory Repair Services with my radio issues and Mr. Robertson assured me that they will be able to provide a detailed assessment. The bench tests showed that the radios knobs and some of the face buttons were in need of replacing. They fixed it in record time. Now, it works as good as the day it was first installed 22 years ago. I appreciate their great customer service and the and the timely repairs. I will be calling on them again for all my radio repairs.
ModernMan
★★★★★
9 months ago
Porsche of Grapevine told me that I needed to pay nearly $10,000 to replace my PCM in my 2016 Cayenne GTS. These guys took 10 minutes to detach an after market piece attached to my hardware by the previous owner, reset the system and it has operated perfectly. For that I joyfully gave them $250 for the repair. I can’t tell you how grateful I was to let these guys help me. They basically saved me $9750! That should tell you everything you need to know. They could have told me a bunch of bull and charged me a boat load. But instead they decided to be honest people - who does that? Thank you thank you thank you!!!
Joe
★★★★★
a month ago
Great experience taking in my Range Rover. I had an issue with my L405 head unit that the RR dealership could not fix. Astin diagnosed and then designed a creative solution and got it done. They are the real deal.
Jeff Groce
★★★★★
a month ago
Astin and his team at Factory Repair Services are fantastic! They are very good technically and their prices are extremely reasonable. My wife’s 1999 Explorer’s CD player had stopped working. We made an appointment and dropped it off. They started working on it immediately and it was repaired and ready to go in a couple of hours or so. It now works perfectly! My 2002 Avalanche’s Stereo & CD Player also stopped working. When we picked up my wife’s Explorer, I asked Astin if he thought that he could repair the stereo in my Avalanche. He said that he probably could but that they were booked out for the rest of the day. I made an appointment to bring it in. This repair was more complicated, so he removed the stereo so that I could have use of my truck while the stereo was being repaired. A couple of days later he called me saying that he was ready to install the unit back into my truck. I took it back and he reinstalled the repaired Stereo & CD Player. It works as good as new! We really appreciate that they have the expertise to actually repair these old radios instead of someone saying that they are not repairable and just trying to sell you a new one. They are very nice and customer focused and they perform their work at very reasonable prices. Highly recommend Factory Repair Services!
Ameen Shawwa
★★★★★
5 months ago
⭐️⭐️⭐️⭐️⭐️ Factory Repair Services brought my 2011 Jaguar XK radio back to life! I can’t thank the team at Factory Repair Services enough. My Jaguar XK’s radio was completely dead — no sound, no power, nothing — and I honestly thought it was beyond saving. After contacting them, they were incredibly professional from start to finish. They diagnosed the issue quickly, communicated clearly about the repair process, and handled everything with care and precision. When I got the unit back, it worked perfectly — better than ever, actually. The sound quality was crisp, all the functions were restored, and everything looked factory-fresh. You can tell they really know what they’re doing when it comes to high-end European electronics. If you have a dead or malfunctioning radio, don’t waste time or money on replacements — let Factory Repair Services handle it. They turned what I thought was a total loss into a perfect fix. Highly recommended!
