Faith Quality Auto Body

Bella and Me

★★★★★

a year ago

Kindness during a bad situation. I was driving home on Interstate 15, in the toll road lane and within site of Cajalco. I was stopped in traffic, when all of a sudden I was struck from the rear. I sustained a concussion and whiplash. The next day I arrived at Faith Quality Auto Body. I was greeted by Melissa, who was very kind and helpful. I was a little cloudy still and Melissa helped me through the process of signing paperwork. I had questions and Melissa was very patient. I needed my personal property from the trunk, but it was crushed. Melissa called Jason (GM) to assist me. I am sure Jason had many other things, more important, to do. Jason took his time and assisted me. Jason was able to get the rear seats down when I could not, after trying myself several times. Jason didn’t with ease. I spoke to Jason about my concerns with the vehicle. Jason assured me that they would evaluate the condition of the vehicle and get me a ballpark estimate asap. I was only gone from Faith Quality Auto Body for about an hour and a half. Jason gave me a call and advised me that the vehicle was a total loss. Although the vehicle was a total loss, it was not their fault. Jason and Melissa handled me and my situation in a very kind and professional manner. I appreciate Faith Quality Auto Body. I would definitely recommend Faith Quality Auto Body to all my friends and family.

Sandra Huerta

★★★★★

a year ago

Faith Quality Auto Body is AMAZING. From the minute I dropped off my car until the moment I picked it up my experience was OUTSTANDING. They communicated with me during the repair process. From the girls at the front desk to Jason, everyone puts customer service first. I could not be HAPPIER! I deeply appreciate their professionalism and dedication, and I wouldn’t hesitate to recommend Faith Quality Auto Body to others.

The AwesomeNewsoms

★☆☆☆☆

5 months ago

***Read the one star reviews, they don't lie!*** Here's my story in an nutshell- Was rear ended 8/14/25 and referred to Faith Quality Auto by the BMW dealership, who I have been doing business with for many of years and highly trust. Should have done my research first. Dropped my car off to Faith on 8/20/25 and was told the turn around time should be about two weeks. Thought "perfect" since I was returning from vacation right around that time. Well, the first week had passed and I heard nothing so I called to follow up and talked to Roger who basically said they worked up the estimate and ordered the parts - without my knowledge and approval - which I was taken back by. He told me that since I signed the drop off paperwork technically that is approval. Umm Okay. He said it was going to be another week before they get the job done. Well here we are 6 weeks in and finally got my car back this morning 9/30/25.. BUT NOT WITHOUT A FIGHT. Before I get to that, the past 3 weeks have been filled with multiple follow ups and excuses about the delay (waiting on paint, assembly, polish, etc.) My husband did talk with the manager Jason, who was great BTW, and got me a rental for the last few weeks, applied a discount to the deductible, then refunded what I paid after THE FIGHT. That's where Sandra, the front desk clerk comes in. While checking out she accuses me of being rude to her. She says I snatched my credit card out of her hand, which is not true (I had just gotten off the phone with my husband and mind you I'm side tracked cause right before arriving dropped my mom off at emergency). Needless to say this all threw me thru a loop so I told her this was already a bad experience and she was the icing on the cake. Asked for my key so I could leave and be done and while walking to my car she proceeds to antagonize saying I'm being rude cause I'm having a bad day and I snatched my cc from her and now she adds that I also scratched her with my nails when I took my cc back - false. I told her to just give me my key and move the truck in front of my car out of the way so I can go. She leaves, the manager comes out and now I'm shaken up and in tears. As previously mentioned, he kindly refunded my deductible payment and tells me once I get home to inspect the work and let him know if anything is wrong. I really wasn't looking for a refund was just in total shock about what happened. Seriously, what just happened?

Yumiko Nakagami

★★★★★

5 months ago

Faith Quality Auto did such an amazing repair job of my car. Chris, the representative, was always keeping me in the loop of the progress. I really appreciated their communication with me and the friendliness of all the staff there. Melissa at the front was always very kind too! Amazing place! I recommend this place 100%.

Stelleos Pantazopoulos

★☆☆☆☆

5 months ago

Extremely disappointed with my experience. My Mercedes-Benz E53 AMG has been at Faith Quality Auto Body since June 2nd, 2025 after an accident. It’s now October 13th more than four months later and I still haven’t received my car back. From the beginning, I was told the repair would take about four weeks. Since then, I’ve been given excuse after excuse, with no solid completion date ever provided. Every time I follow up, the blame is passed around ,first to the dealership, then back to Faith Quality, and so on. I’ve tried to be patient and give them the benefit of the doubt, but this has gone far beyond reasonable. It’s incredibly frustrating to be without a car for nearly five months with so little accountability or transparency. I expected far better communication and professionalism, especially from a shop recommended through GEICO’s repair network. At this point, I can’t in good faith recommend this business to anyone. I strongly urge future customers to be cautious and insist on clear timelines and written updates before trusting your vehicle here.

Tamara Hollis

★★★★★

a month ago

I had my car repaired here a couple of weeks ago. The staff was very friendly, kept me up to date on the status of the repair and finished the job quickly. Would definitely recommend.

Joseph Ciullo

★★★★★

11 months ago

Recently our car was in an accident and we needed body work! The people at Faith Quality Autobody were there to help! From the very first moment you walk in they treat you like Family! The process was quick and painless and they even had the Rental Car company come pick me up from their location. Our car was completed with all OEM parts and was back on the road in no time. If you ever need body work done go see Jason Webb and the folks at Faith Quality Auto in Murrieta, CA. Top notch service from top notch people!

Chastity Goodrum

★★★★★

5 months ago

I highly recommend Faith Quality Auto Body! They have helped me so much with my vehicle and made the entire process so much easier. The staff is extremely kind, helpful, and patient with all my concerns. The front desk young woman, especially, took the time to explain everything clearly and made me feel very comfortable. I’m truly thankful for their excellent customer service and support.

Rosy Amarillas

★★★★★

5 months ago

Excellent body shop! I highly recommend this place to everyone. They do exceptional work, and their customer service is outstanding. Sandra at the front desk was amazing such a delight to work with. She was very helpful, knowledgeable, and patient, answering all my questions with kindness. Taking my car in after an accident was stressful, but Sandra made the whole process so much easier.

Edward O. (Tinkerbell)

★★★★★

3 years ago

They had my car for 3 weeks after Mother Nature attacked my car on February 2nd. They threw in tint for me as they forgot to get back to me on the difference of price on the rear side windows had to be replaced I wanted to know the difference in price for privacy glass instead of what was on the car. As I planned on getting it tented myself at a later date. Since they forgot, they not only did the rear door windows, but also the back window as well. I plan on getting the rest tented as well. Extremely satisfied with there work.

Alejandro Hernandez

★★★★★

7 months ago

I had such a great experience working with Chris at Faith Quaity body. He went above and beyond to help me with my Tesla. He was very professional, and kept me updated throughout the entire process. The work was done quickly and my car looks amazing! I truly appreciate the excellent service because I was worried about my damages. I highly recommend Chris and his team to anyone needing auto body work.

Paul Claudio

★★★★★

5 months ago

Thank you for fixing the damage on my car. You guys did a wonderful job and you did it in a short amount of time! I’m very happy with the service! Everyone one at the shop were very nice and accommodating.

Steve Andrade

★★★★★

Edited a year ago

UPDATE: So the work was completed in one week and truck was detailed, I'm happy with faith once again! UPDATE: records were found, scheduled a drop off date, back in business with faith. If all goes well, post will be upgraded. Thank you Cathy for your research. Faith has always done quality work for me, anytime I needed it. They work well with insurance company. But this time, my Ram Rebel had the fender damaged and faith seemed to do another great job, and once again said it has a lifetime warranty. Several years later the paint faded and cracked like a spider web. I take it back today 8/21/24 and suddenly they have no records of me ever being there! I have had 4 vehicles repaired over the last 20 years with them and there are no records with my name on them. They couldn't even find my VIN in the "Old system ". Sad to say, because i really liked faith, but I guess it's time to take my business elsewhere.

Omar Al Badrany

★★★★★

6 months ago

Good quality work, good customer service, great communication during the repair

Johnny Konneh

★★★★★

6 months ago

Faith Quality's customer service was exceptional. They treated me with respect and kept me informed at every step of the process. My vehicle was delivered two days ahead of schedule. I would definitely recommend Faith Quality to anyone in need of collision repair.

jorge avila

★★★★★

3 months ago

Very prompt and professional with the entire process. They keep you well informed on progress. Completion timeline is extremely reasonable and they always strive to finish early. Kudos to the entire team, Chris thanks again for taking care of us!

Michelle Chavez

★★★★★

2 months ago

Easy to work with. Repaired my car in a timely manner and did a great job. Communication was good as they kept me informed and did the work on time.