Family Auto Care

Clifford Collis

★★★★★

4 years ago

Can’t say enough about the gang at Family Auto. I had a lot to get fixed on my 1993 K3500 and they did amazing work, showed me items I missed, and went up and above to correct all the items that needed to be repaired. And the pricing was very reasonable. I will be returning for future service on my two trucks and car.

Justin Lee

★★★★★

Edited 7 months ago

On 7/28/2025 I took my wife’s truck into Sean at family auto because it kept running hot and we couldn’t figure out the issue. Before bringing it in, I filled coolant reservoir and it still continued. Sean did a very thorough inspection but couldn’t find the source of the leak. I told him we really needed our vehicle because it was my wife’s birthday. He said the radiator fluid was low and filled it with water instead of coolant so that if it was leaking it wouldn’t be a waste of fluid which makes sense. He said take vehicle and drive but look for any signs of leaks and then bring it in first thing so we can assess it. I drove it home that day and we saw a small puddle at home and made a video to show where the puddle was. We took it in the next morning and all he needed to do was add new metal clips to the hoses. He said let’s see it that solves the issue. Sean has exceptional integrity. Someone else could have tried to replace the hoses and said it was the radiator but he said the hoses are good, maybe just a little loose at the point of connection. He fixed it. Family auto care staff is very professional, welcoming, knowledgeable and above all for me, honest. On 1/16/2025 I took my car to family auto care. I have a manual transmission and I felt like maybe the clutch was going out. Sean from family auto gave his assessment and said that this was much more than a clutch issue. I would need a new transmission and the car already has over 188,000 miles on it. He gave a fair and honest assessment and that the car would cost more to repair than it was honestly worth. This is an example of how this shop cares more about you and your car than just money. I will always go back to them and I am grateful for integrity and honesty above all.

Sam Laughlin

★★★★★

7 months ago

always prompt and friendly service. Work done correctly and within the estimate. From simple oil changes to major engine and driveline repairs Family Auto can do it all.

Andres Vega

★☆☆☆☆

10 months ago

I dropped my vehicle off for dashboard lights coming on and also pointed out a broken battery terminal. They replaced the battery terminal which was great but my initial problem did not go away and when I called back they want me to come back 2 weeks later and they want to charge me another diagnostic fee even though my initial problem was never fixed. Not asking me to come back in right away and pay another diagnostic fee seems unprofessional to me and will not be going back to family auto care ever again.

Scott Zell

★★★★★

2 years ago

We have been bringing our vehicles to Family Auto Care for years. Everyone there is so helpful and nice and Sean always starts the repairs with the least expensive route. We appreciate that they make us feel like they truly care. Ramses is wonderful! I got my oil changed there last week and got to see their new place!

Michelle Dinger

★★★★★

a year ago

So we had just had our 2017 F150 worked on and given a clean bill of health when on the freeway with our 26ft trailer in tow a sucking, airy, cyclic sound in the right corner of the engine compartment appeared during acceleration. We really didn’t want to cancel the trip so I googled mechanics near me and family auto care came up among others. I called them explained our problem and the mechanic, Sean, took a look at it. He diagnosed the problem in less than 10 minutes and we were back on the road in about 15 minutes! Truly an expert in his field! Thank you for saving our trip, Sean and Family Auto care!

James Basco

★★★★★

2 years ago

I am guilty of not writing a review for any service before. I am caregiver for my wife and it consumes most of my time. I have been a customer for over 5 years. I have lived in Vacaville since 1979. Family auto care is by far the best auto care facility in the area. Sean and his wife are so friendly, they seem part of your family. Sean and his teams workmanship is beyond compare and they complete their work in a very timely manner. I am so glad they moved to the new location with more parking. I apologize for taking so long to write a review. I just wished you guys were around many years earlier.

Jay Griggs

★★★★★

6 years ago

Shawn and Nicole have always given us amazing service. They have always been honest. Customer friendly reasonable and understanding. They give amazing advice when needed when looking for a new used truck. Always willing to help and go the extra mile. We live 100 miles away and still bring our trucks and cars to them. So worth the drive. Recommended 1000% Blessed to have them.

Brian Turner

★★★★★

a year ago

I was told I needed a new engine for my 2005 truck. The team here looked at it and was willing to rebuild it. Because of the age of my truck, there were a couple of issues that delayed the completion. The team kept me informed, and now my truck runs very well. I will not take my vehicles anywhere else.

The Simons

★★★★★

7 years ago

HIGHLY RECOMMEND!! Sean at Family Auto Care does great work and has proven to us a level of integrity that we appreciate. Sean is honest and up front in regards to what work needs to be done and explains each repair and the impact if the work is not completed. Being a military family finding an honest mechanic each time we relocate can be difficult. We hit the jackpot during our 3 years in Vacaville when we found Family Auto Care. We had been told we needed $3000+ repairs, took it to Sean who ran more tests to find that the repairs were not needed. How many mechanics would do that? Not many, Sean for sure! We are now leaving and have to start over and hope to be as blessed at our new location. Thanks for great service and customer care Sean and Nichole. This review is based on truth, our experiences with them, nothing about Sean and Nichole trying to make themselves look good, they are good!

Richard McGinthy

★★★★★

9 years ago

Family Auto Care is a great place to get your vehicle repaired. Sean and Nicole are great people who will do whatever it takes to ensure that you leave happy; and if you're not satisfied they will bend over backwards to ensure that they fix whatever they can. I had several vehicles fixed by them and although it may of taken a bit longer than one of the larger mechanic shops to get done, I knew that it was going to be done RIGHT...which was more important than patchwork fixes done by the dealerships in town.. Their prices are reasonable and on occasion they taught me how to fix the vehicle myself and saved me money. A good, honest mechanic shop is hard to find...but I found one with Sean and Nicole.

Jacob Jimenez

★★★★★

6 years ago

Had my 2014 Camry Serviced here. Sean was awesome to work with. He was honest, professional, kind, and respectful. Got everything I needed done at a great price and in a timely manner. Will be returning for future services. I Highly recommend.

Mark S

★★★★★

4 years ago

Shawn and Nicole are super nice! That’s just the icing on the cake. I took my 76 Ford Truck in here to get work and it was very good quality work. I’ve been to many mechanics here in Vacaville and this place by far totally impressed me. Very humble, honest and good work. I will take all my family cars here from now on. Thank you and I’m glad I found you.

Brianna Luethje

★★★★★

3 years ago

My fiancée worked here at family auto for a few years, He and later I learned that this mom and pop shop was very genuine, fair priced and family oriented. I continue even after my fiancée moved on from family auto as does he to bring our vehicles here. Sean is very informative, communicates and is hard working. I recently brought my Ford Explorer in for a 29 point inspection which is a very large inspection. I got good news and was informed of things I should take care of in the order of importance. The quote really wasn’t to bad. I then came back two weeks later to receive a trans drain and fill and they completed that in a very timely manner, no issues. I came in to pay after the service was done and I was greeted by his lovely wife and we held a very genuine funny conversation! I highly recommend family auto! Give them a call!

Jakeb

★★★★★

4 years ago

Great shop with amazing customer service. I had taken in an older commuter with a check engine light and they quickly diagnosed the issue with a fix soon after. Thank you Family Auto Care for your hard & honest work. Will be recommending to everyone I know for their auto needs.

James Nason

★★★★★

7 months ago

Honor fair prices and communication +++++ I have had a couple different vehicles serviced here and always had great service.

Benjamin Bahorich

★★★★★

8 years ago

Great service on my 1991 Toyota Pickup! Accomplished what they said they would do on time and on budget. Sean and Nicole went above and beyond to make sure I was satisfied. They even coordinated with the shipper since I was having the truck repaired before being shipped out of state.