Firestone Complete Auto Care

Aaron R

★★★★★

a year ago

Eric and Chris y'all are the absolute best! I bought this truck and it has been an absolute nightmare, getting it registered, and finding out how many issues it has. The brakes were absolutely awful, they were spongy and had air in the lines. The stopping power was not there. On top of it I couldn't get the wheels off because of the security lug nuts that were previously installed on the truck when I bought it. I went to 8 different places to find the tool and to no avail I could not find it! Eric was amazing and had an extra socket, he gave it to me! Thank you so much for everything you do I will be back for more maintenance I'm sure! I wish I had before and after! These guys did an amazing job.

KyrieEleason

★☆☆☆☆

4 months ago

Twice your store allegedly performed an alignment on a car that had a "Seized Tie Rod". How does a car that drives and steers get a Seized Tie rod. A worn-out tie rod is possible. A seized tie rod? Not possible w/o collision damage. There was no collision damage. Stop lying to customers.

cacey villa

★★★★★

5 months ago

Tim and everyone here did wonderful work! extremely fast and helpful. my boyfriend and i came in here on a roadtrip as a walk in and they got us in and fixed everything within 2 hours. can’t recommend this place enough!

Tabetha Hollingsworth

★★★☆☆

6 months ago

Went in for an oil change that cost over $100. Was told they heard a strange sound so charged another $60 to diagnose it. The young technicians were laughing and joking around a lot with each other. Not necessarily a bad thing but made me feel like they weren't focused on our car. They said they heard a sound coming from the timing chain area of the car and suggested we not drive the car until it's fixed. Weeks later we were able to have a family friend mechanic look at the car. He said everything is fine but we needed to fill up some fluids and that the back brake pads were due in the next 3000 miles or so. No timing chain issue. I don't think we will go back to this location the front cashier was polite though but I think they overall just wanted to get some more money out of us.

Emily K

★★★★★

3 months ago

The staff were extremely kind, courteous, and welcoming. They went above and beyond to make sure that my vehicle repair was efficient and thorough. I highly recommend the staff at this location.

Greg Steele

★★★★★

2 months ago

I have had nothing but great experiences here. I have had 4 of my vehicles come through without any issues. They are super fast when I booked and very accommodating when I didn't. I am a mechanic and very picky about my service. I have zero complaints.

Kristi Trowbridge

★★★★★

4 months ago

Alex and his team are great to work with. I was in a small accident over the weekend and called them up to get the suspension checked out on my vehicle. They immediately got me in and did a safety inspection for me. Thankfully everything was okay and they eased my mind. I've been working with them for my last 2 vehicles and will continue to work with them on others in the future.

Mohamed Jama

★★★★★

Edited 3 weeks ago

This Firestone location has always took care of my vehicle. Alex (the manager) is kind and the techs and service manager are friendly and provide great customer service. If you want quality work at the quoted price with no surprises, go to this shop! Thank you for going above and beyond

Cassandra Garrison

★★★★★

3 months ago

Very courteous and timely. They were very efficient in their communications with me about my vehicle's needs and how the progress was going, throughout the time my car was with them. Always happy to give them my business.

ᄋᄉᄋRyn

★★★★★

3 months ago

I had a emergency where I was close on my fuel and my fuel cap wasn’t opening at the shell across. It was also about 3 mins until closing for Firestone. Trevor helped me out by fixing the problem and also giving me tips on it. He was really nice and helpful. I’m grateful that he was there to help me out at a crucial time. Big thanks and love to Trevor from Firestone Auburn!

Eric

★★★★★

5 months ago

The service manger Tim at this location was the most helpful person that day for me. I took my car to two different shops to get a noise coming from my engine bay figured out and Tim & the crew helped me figure it out and gave me a great quote as well as let me know if a few more things to keep my eye on before they get worse on my car. The Service Manager Tim was great help and very respectful towards me about explaining the situation with my car.

Orlando Anacleto

★★★★★

3 months ago

These guys were legit!!! My appointment was for 10AM. I made it through CarAdvise: oil change and tire rotation. Despite being busy, I'm leaving happy and satisfied with their work at 11:07AM. Be mindful: they are busy! Make an appointment online to save your spot in line. Thanks guys, happy Sunday! 🌟🌟🌟🌟🌟

Angela Albarracin

★★☆☆☆

a month ago

I took my car to get something quick done, they gave me an estimate of 2 hours, 3 hours passed and I didn’t hear anything back from them I decided to call them and they said they wouldn’t be able to get my car check today. The could’ve called me and said that, the communication was bad and their time management was worst. I’m Very disappointed and frustrated by this situation.

Emily Godown

★★★★★

3 months ago

Tim is AMAZING! We came into the store with 2 flats thanks to some lovely pot holes. Unfortunately, they did not have the exact match to the tires we came in with. But Tim did not want to turn us away without proving us with his help. He searched for tires that would be compatible with our car, and found a way to fit us in. They only had 2 techs working today. Thank you Tim for helping us get some new tires. You are the best!

Lori Crawford

★★★★★

Edited a month ago

We always have exceptional service at this location. We needed four new tires as they had been needing replaced for a couple months. We called and was able the vehicle in the next morning. Tim was very honest, provided us a good deal and the work is guaranteed. Alex as a manager has always treated us with genuine compassion, he finds the best deals and goes out of his way to find discounts that help with costly repairs. We trust the mechanics, they work hard and in a timely manner. Our previous visit we bought a new battery and had our oil change with filter. We actually have all three family cars maintained here over the past six years. Excellent communication, they work hard to get your vehicle in and out. The firestone app is easy to use and provides discount coupons as well. Because of the honest employees, fair pricing and putting the customer first, along with excellent communication...we will be lifelong customers.

John Pinsker

★★☆☆☆

2 months ago

We had a 3 PM appointment for an alignment. When we made the appointment, we were told it would take about an hour. You did not bring the car into the shop until 4:15, and didn't finish until after 5. We have other things to do than sitting for more than one extra hour for an alignment. If we have an appointment, it would be prudent for you to honor that.

Hashmat Sahar

★☆☆☆☆

3 months ago

This was one of the worst car service experiences of my life. I just went to Firestone Complete Auto Care to have my check engine light checked. I was charged $134.67 just for the check to "check. No repairs After leaving the shop and driving only 10 meters, my car started making a loud, scary noise. I immediately stopped and found that the shield under the car was left open. This is very dangerous and could have caused an accident. When I went back, the manager lied and said they didn't open it. When I asked to check the camera, I was told they don't have cameras in that area. Very suspicious. Then they charged me. Charged me twice and wasted my time. It feels like they are repairing one part and then intentionally damaging the other so customers have to come back and pay more. This place is unprofessional, dishonest, and unsafe. They wasted my time, took my money, and put my safety at risk. Do not trust this shop. Do not recommend it.