Firestone Complete Auto Care

Aeryn Knighten

★☆☆☆☆

4 months ago

My payment went through on my end, but not there’s apparently. I was held there for 40 minutes and was told to pay again multiple times but again on my end it had gone through. The manager told the associate who was helping (Derek) me to call help desk, and they needed a number from someone who wasn’t there. A higher up manager was called and charging me again, or holding my card until said person returned. While Derek who had helped me the whole time was still on the phone with help desk trying to help me, and the manager was speaking poorly and disrespectfully to Derek. Eventually the manager calls his higher up again and he “supposedly” said he’d cover since it was only an oil change, after i had been held for 40 minutes. I really hope Derek either leaves this location or gets a new job because he was an absolute saint and did not deserve the treatment he received nor did i.

Kelley Richter

★★★★★

7 months ago

Deandre was wonderful and very attentive! he made sure i was taken care of as soon as i walked in the door. top tier service, will most definitely be back.😀 Jakob did my tire rotation and he had it done super quick! i love this establishment.

LaShon Gray

★★★★★

7 months ago

The staff at this location gets an A+ when it comes to customer service. They are very courteous and informative with detail. The Store Manager Brian, has always shown respect and makes you feel like a part of the Firestone Family by goes the extra mile making their customers leave satisfied with a guaranteed warranty (His Beautiful Smile and Positive Attitude).

Shawn Medlock

★★★★★

7 months ago

I've been going to Firestone for years and have always had a positive experience. Brian and his staff at the North Parkway location are very knowledgeable and provide great service. Brian, explain things in a way that I can understand and does not try to sell products that are not needed.

Fannie Robertson

★★★★★

Edited 2 months ago

I received quality, professional service from Brian.McFerrin. He was polite, courteous, knowledgeable. I would definitely recommend this location for future customers. Great service work as well!

Rissa P

★★★★★

6 months ago

Brian and his staff always are professional and knowledgeable. I feel confident in leaving the care of my vehicle in their hands. I appreciate their prompt service and will definitely be a returning customer

Dale Baxter

★★★★★

8 months ago

I am very grateful for the positive experience that my family and I have had over the years. When I contact the store manager, Brian, he is professional and always gives me great advise on tire selections and recommendations on keeping my vehicles road worthy and my family safe. His guidance is greatly appreciated and the technicians have always been willing to assist me with answering questions. I greatly appreciate the service I receive at this Firestone location on North Memorial Parkway.

Vikki Buckboro

★★★★★

a year ago

They were able to get me in quickly. I received great quality tires and exceptional customer service. They didnt try to upsell me a bunch, which I appreciated. I would recommend.

ShaDana Langford

★★★★★

7 months ago

For decades, I’ve continued to use this Firestone location for one reason-Brian. As a woman, it can be incredibly difficult navigating car repairs, but Brian has always made the experience easier. He’s trustworthy, patient, and genuinely cares about his customers. He takes the time to thoroughly explain everything and never makes me feel rushed or uninformed. I truly appreciate his integrity and kindness, he’s the reason I keep coming back.

Hannah Crabtree

★★★★★

7 months ago

Great staff & always gets the job done for accurate pricing. Also, they ask you before they service something you didn’t know about!!!! Most try to pull one over on you. I came for an oil change, had a nail in my tire & he came & showed me a picture & ask if I wanted them to patch it before mechanics proceeded. 10/10.

Tekla Alexander

★☆☆☆☆

6 months ago

I used to visit this place often and always recommended it, but unfortunately the service has declined. The customer service experience was very poor. I spoke with the service manager, Joshua Garrison, who placed blame on the store manager, Brian McFerrin, for his shortcomings instead of taking ownership as a whole. It also seems as if the staff does not communicate with one another. I left extremely disappointed and will not be returning.

Missy Kimbro

★★★★☆

8 months ago

I was given expert advice when I called to compare tires for my car. I was able to get an appointment the very next day, and I only waited about an hour and 45 minutes for the project to be done. I was a little disappointed that I was charged for a service without my prior consent, but I know the technician was only trying to be thorough. I would think that an alignment would be included with a full set of tires. I was not told it would be extra.

Damon Conaway

★★★★★

2 years ago

Great place awesome customer service. They really help me out. They also inform me i'd be needing new tires soon. Most likely, I'll come back here for that. My car drives just like it's new now After my alignment got fixed.

Peyton Dyer

★★★★★

7 months ago

I have been going to this Firestone for my vehicle for years now. Brian (store manager) is very knowledgeable and extremely helpful with anything I need. Great customer service. Highly recommend this location!

Judy Walker

★★★★★

a year ago

The customer service is awesome! Brian (at the front check in) is ALWAYS friendly! It is evident that Brian wants his customers to know they chose the best place to come for service. The technicians seem very knowledgeable, and take the time to explain things and answer any questions. I am and plan to continue being a repeat customer! I believe they truly appreciate us doing business with them!

Kenyatta Scott

★☆☆☆☆

9 months ago

I would not recommend this location!! I’ve brought my car to them twice & have had issues both times! The first time I brought it in and paid $100 for the diagnostic inspection. I already knew the price beforehand because I called my warranty company first.. Josh attempted to lie and gaslight me into thinking he got my a discount or deal and was able to get the price down from 200 to 100 which was a lie! As I stated I had already called my warranty company beforehand and knew what I would have to pay. Mistake number one on their end. Next he gave me a list of things he claimed was wrong with the car totaling almost $2k!!!! I didn’t touch a thing on the list and my car has ran just fine for over a year. Now on to the second visit.. I brought my car in stating my alternator is bad and needs to be replaced. I spoke with my company and they agreed it would be covered under my contract. They kept my car for almost one week to call me and say the company wouldn’t cover anything I then let Josh know that I spoke to the company and that he didn’t submit a claim for anything that would be covered or for the the alternator at all he then told me the people I’m speaking to (customer service) don’t know anything about cars and don’t understand & that he spoke to tech savy or car savy people who do 😂 then he told me that I needed to purchase a new battery from them first and then they could install it and test my alternator… didn’t mention if they had tried to charge my battery or anything else just that I needed to buy a new battery. So it seems they only care about money here and not about actually helping their customers fix or resolve their issues! He will gaslight you and lie and try to manipulate you into purchasing new things or paying for new parts etc driving your cost/bill up. $175 later & I had to have my car towed elsewhere!!! I will never bring my car back here again and will make sure I let anyone I know/am affiliated with know how much of a scam this place is! Josh the service manager or whoever he is has terrible customer service skills! 0/10 would never recommend!!! TRASH!

Calvin Crenshaw

★★★★★

8 months ago

My experience with Firestone has been truly remarkable for over two decades. While the service may vary across different locations, both I and everyone I have recommended to see Brain at North Parkway have consistently left feeling satisfied. Many of them remain loyal customers to this day. Although I may not always concur with his evaluation of my situation, and he may grow weary of my aging van, he has, nonetheless, kept it operational and on the road for over 330,000 miles. My continued patronage is a testament to his integrity. Thank you for everything, Brain.