About Business
For professional Car Repair care in Syracuse, NY, Syracuse, look no further than Firestone Complete Auto Care. Their team excels at delivering top-tier results for Tire shop, Auto air conditioning service, Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 3.8/5 rating based on 265 pieces of feedback. They have become an integral part of the Syracuse, NY community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Syracuse, Firestone Complete Auto Care is ready to assist with your next project or repair.
Google Reviews
Patrick Rene
★
☆☆☆☆
4 months ago
dropped my car off at 9am for a tire swap and oil change and as of 4pm they still haven't started. if it wasnt for the cold i wouldve done it myself
M.B Barrie
★
☆☆☆☆
Edited 3 years ago
Don't leave your car here, they will damage it. I sent my car for an alignment and let it there for next day pick-up. When came back to recuperate my car they were a fresh scratch on the rear left side of the car. Jake, the manager told me to go home, and his insurance will take care of it. This happened on July 11, 2022. Today July 27 a guy from the Bridgestone claim department named John called me with a very disrespectful and nasty tone denying to fix my car. Please, guys, avoid leaving your car there because it will get damaged. Case to be continued...
charles
★★★★★
2 weeks ago
Timely service and great advice from service writer. Recommend this store for automotive needs.
Jordon Miller
★★★★★
2 months ago
Recently took my vehicle to this location for new tires. The staff was great and the service was quick and reliable.
JB Cohen
★★★★★
a month ago
On a very snowy and stressful day for me, the team made the experience of getting my tired checked on and getting me back on the road really easy. They were pleasant, kind, and efficient.
Jalasker Goolsby
★★★★★
2 weeks ago
Everyone here's nice and friendly. They are very informative and keep you informed of what's going on with your vehicle.
Nathaniel Cooper
★★★★★
a month ago
Got me right in on short notice and had the tire I needed in stock. Waited less than an hour. Definitely recommend going here for your vehicle repairs/ tires
M
★
☆☆☆☆
3 months ago
3 hours for a simple mount and balance.. Meanwhile, people coming in well after me with more complex issues coming and going. What was the point of making an appointment a week in advance if I was going to be sidelined anyway?
Mohammed Elyas
★★★★★
3 years ago
Wonderful staff, I dealt with Josh. Great pricing. Speedy and very courtesy service. I recommend this shop. I had a tire replaced and my windshield wipers.
Oleksandr Chubenko
★★★★★
2 months ago
I got a flat tire and arrived at 6:00 PM. They did everything in a few minutes and for a good price. I definitely recommend it.
Barbara A. Burgess
★★★★★
a month ago
I go here and they always help me with getting air in my tires and never upset about it. They’re always in good moods and always helpful. I appreciate them a lot.
IKARLA8511
★★★★★
a month ago
Listen I went to Firestone after work looking to get my tire plugged tire was bald and I was out of luck! Diane with the bubbly personality and smile was super nice and helped me get approved for a credit card…thank you Diane
Christine Ione
★★★★★
3 months ago
I appreciated the prompt service and follow up of the person working the front desk. I also appreciated being fit into the schedule quite soon after I called, as I needed my winter tires on asap! Thank you for the friendly and professional service.
Jeremiah T
★
☆☆☆☆
3 months ago
I have been coming here almost 10 years to this location, we just had an inspection and oil change paid to repair our brakes for the inspection. We left and immediately noticed the heater making a loud noise, I gave it the afternoon to see if it settled, when it did not I called the next day to have you look at it, after calling 6 times without any answer I finally spoke to a "Bill" he was unbelievably rude, "we worked on your brakes why would the heater make noise?". After restating they had done more then brakes and the problem started immediately after we left, he set an appointment for 11am. My husband who works at 2 AM went directly after work, when he arrived Bill told him no one would look at the car, so after wasting my time on the phone, and my husbands time to go there we received zero support. With service like this, I will be cancelling my firestone card and finding a different store that wants to do professional business.
Matt Dwyer
★★★★★
5 months ago
I often get my car serviced here when I’m in town visiting family. The service is always quality, professional, and done in reasonable time frame with good communication on expectations. Recently I had a car situation when I was in the Adirondack region but planning to drive out to Syracuse for a family reunion on Labor Day weekend. While I ended up getting service a bit closer as the drive to them was too long to make on a spare, the staff answered several of my calls and they were very helpful helping me think through the situation and consider my options. It was a stressful to sort out so I really appreciated their kind expertise. Highly recommend the team at this location!
Ryan Dunn
★★★★★
3 weeks ago
Great price, even better service. Will continue to bring my car to this location for any future services. Stop in and ask for Nick, he’s the best!
Kevin Wade
★★★★★
a month ago
Nick and Diane where super nice guys. Overheard them helping some other clients with pricing and then helped me as well! Also decently fast for how many things they did for me.
Liz Silver
★★★★★
a month ago
My wiper blades fell apart while driving in the snow out of town. Diane, Kyle and Dom were incredibly quick and helpful and got me back on the road very quickly. Thanks so much, Firestone Team!
曾节明
★
☆☆☆☆
3 months ago
Extremely Dishonest and Unsafe Service — Please Avoid This Location This review is for Firestone Complete Auto Care at 711 Erie Blvd E, Syracuse, NY. In January 2024, I brought my car to this Firestone location because my tail lights kept failing and I had a brake fluid leak. The older white male manager with grey hair inspected my car and told me that both rear brake calipers were seized, which he claimed was causing the brake fluid leak. He also said that a steering linkage connected to my left front wheel was “about to come off” and that it was “very dangerous.” He then gave me a repair estimate of over $2,300, including replacing the two rear calipers, replacing the steering part, replacing all four brake pads, flushing brake fluid, and even replacing all four tires. I refused the unnecessary tire replacement, and he lowered the estimate to around $1,500, which I unfortunately agreed to. However, after the repair: The brake fluid leak continued, The steering still felt loose, And soon afterward, my steering completely failed, leaving me stranded at night. I had to call AAA and tow the car to another repair shop. The technician at the second shop inspected the vehicle and told me: Firestone never replaced the steering linkage they charged me for, They never replaced the two rear brake calipers they charged me for, They only replaced the brake pads, And they charged roughly double the normal market price for the parts they actually installed. In other words, this Firestone location charged me for major safety-related repairs that they did not perform. This is not just poor service — it is dishonest, unsafe, and extremely dangerous. If the steering failure had happened at higher speeds, the consequences could have been disastrous. I strongly warn anyone considering this shop: Avoid this Firestone location at 711 Erie Blvd E. If you cannot personally watch the repair process, your safety and your wallet may be at risk.
Kelley Podolak
★★★★★
3 weeks ago
Overall great experience! I came in for new brakes and an oil change, and the entire process was smooth from start to finish. The staff was friendly, professional, and took the time to clearly explain what needed to be done without any pressure or upselling. The work was completed efficiently. Pricing was fair and transparent, which I really appreciated. It’s such a relief to find a shop you can trust. I’ll definitely be coming back for future service and highly recommend them to anyone looking for honest, quality auto care!
