Firestone Complete Auto Care

Colton Bartlett

★☆☆☆☆

3 months ago

Extremely disappointed. Even with a lifetime alignment plan, I waited over two hours without a single update while my car sat for a scheduled 12 appt.. This location consistently feels disorganized and the staff seems unsure of their own processes. My time was completely disrespected today. Avoid this branch if you can.

anna cacho

★★★★★

11 months ago

I had a flat tire while visiting town and was completely overwhelmed. Joe truly went above and beyond—he got me in quickly, helped me figure out a solution, and was incredibly patient throughout the entire process. He even stayed with me to ease my nerves while we worked it all out. Thanks to him, we were able to track down a tire for my car, and Josh got everything back in place in no time. I genuinely can’t recommend these guys enough—they turned a stressful situation into a smooth experience and made sure I got home to my family safely. Thank you guys!!!

tiff n

★★★☆☆

4 months ago

I hope they knew what they were doing. I was told 45 minutes. I left 2 hours later for oil change and tire rotation. They seem to overbook customers, therefore causing extra long wait time. Tito and Jesse were both nice but seemed to be overwhelmed when handling customer issues.

Dan Dickgrafe

★★★★★

6 months ago

The staff at this store is very friendly and eager to help. Even though I only needed a basic tire repair, they were eager to take care of it quickly and professionally. Based on my experience here, I will certainly return for future tire or service needs.

Michael Rubin

★★★★★

5 months ago

Joe is a great mechanic and a very honest guy. We are a band from New York and Joe got us back on the road 🤘 Thank you so much and hopefully we see you again next time we come to Wichita (although hopefully not with a broken van again)

Natalie Monroe

★☆☆☆☆

4 months ago

Scheduled an oil change for 1 PM. I left to go back to work after dropping it off, but did not hear anything from them for 2.5 hours, so I decided to give them a call. At 3:30 they said that I was up next. Still heard nothing by the time I left work at 5 PM. Went there and they still said I was up next, decided to take my car and leave instead. I have never had to wait more than one hour when I have gotten my oil changed at other places.

Chad Foster

★☆☆☆☆

7 months ago

They said that due to a simple nail in the tire it couldn't be fixed and therefore needed to be replaced. The salesman knew I was from out of town and late for meetings and absolutely shook me down for $111 and change. He KNEW I had no choice and did not offer to let me keep the old tire (that was less than a year old). I will be sure to inform everyone I know to avoid Firestone when considering tires due to the predatorial business practices.

Kiera The Stray

★★☆☆☆

8 months ago

Only giving 2 stars because the man who I talked to was polite. Otherwise, I will never bring my vehicles here again. I dropped my car off to try and figure out why it was over heating. I told them my 3 concerns. The man at the counter took my notes, I handed him the keys and left. He called later that night saying they were having issues finding the problem and wanted to keep the car for a second day. I agreed and made arrangements to work. After keeps the car for a second day they called back. Said my car was rusty and they could not put it on the lifts. they did not diagnose anything. They basically told me what was wrong with it, which was everything I told them. (car was overheating, rotors were wobbly) The only information I got was the AC was fine and yup, car was overheating they did not know why and could not find anything. My car has been in shops a lot and no one ever told me they could not put it on a lift. I went and picked up my car, contacted an actual shop, out of town, they got me in, found the issue in less than a day and had no issues with it on a lift. Rust is there but not horrific. I would not trust these guys with anything more than breaks/tires/oil change. Maybe.

Lorie K

★★★★★

5 months ago

Fantastic customer service Visiting from out of town and I was completely taken care of- they even called my husband and made sure everything was done right so I can feel safe and get back on the road

Barry’s Que time Smokem If you Gotm

★☆☆☆☆

2 months ago

Tires plus sent us over to road load the tires . They know there is a problem. Your store disagrees and refuses to warranty the tires .

Fernandez

★★★★★

Edited 5 years ago

Joe, Sam and his crew at Firestone are awesome. They treat their customers and commercial accounts with dignity and respect. They’re upfront about the costs and the repair processes. There might be a delay in getting an appointment since they’re always busy. Highly recommend this place.

Lily Z

★★★★★

7 months ago

Thanks to Joe, who worked out and fixed my oil leak quickly and professionally. As someone who doesn’t know much about cars, I really appreciated how clear and helpful he was. Highly recommend this auto repair shop!

Barkerby

★★★★★

Edited 9 years ago

Hey, I like these guys. They are fair and I think their prices are decent. I told them the issues with my car and that my budget would only allow me to fix the most serious problems first. They worked with me and I will definitely be back. I trust them and trust is the most important factor when it comes to automobile repair.

Linda Cathey

★★★★★

6 months ago

They got me in quickly; very nice and professional employees; comfortable, clean waiting area and bathroom; easy to make an appointment on line.

Kenton Born

★☆☆☆☆

8 months ago

I had two services in a row go terribly at this Firestone location. The first was replacing engine coolant. I was below the minimum, and brought it in to get it replaced/filled. When I left, it was still under the minimum and I had to bring it back to have more added, and made me wonder whether they forgot to do the work (since I also had them look at the A/C) or just filled it poorly. The second time was bringing it back for a scheduled appointment to fix the A/C where they had given me both a quote in advance and claimed to have ordered the part in advance. After dropping the car off, they called me back hours later telling me they didn't order the part and that it'd take 10-14 days if they ordered it today, and could not honor the quote they gave me three days earlier. An occasional mess-up happens, but twice in a row is unacceptable.

Nicole Hills

★☆☆☆☆

Edited 11 months ago

Scheduled an appointment and asked if wex cards were accepted and told they were. Took my car in 1 hr before my appointment at 10 am to drop off and asked that it be completed by noon and was told no problem. I called at 115 and told they got behind so another 45 minutes. I show up at 4 pm and car still not done. I try to pay and I'm told wex cards aren't accepted. I told him i was told they were and he said he hasn't ran one before. 1 hr later, I still can't pay and my car still isn't done. The kid calls the person I originally spoke with who is on lunch and still can't get it to work. I ask if I can just pay a different way but I'm told they will figure it out. Guy gets off lunch and still can't get it. He tells me he will just give it free. 20 min later I get my keys and leave. About 25 min later he called wanting my cc#. A week later mgmt calls wanting me to pay after I was told 3 times it was free and I offered to pay a different way but was told it was fine. So I paid.

Kristine E

★★★★★

Edited 10 months ago

This location is fast, efficient, and talk about COURTEOUS. I had a scheduled appointment at 4:30 for an oil change. I walked in at 4:27 and walked out at 5:24. Aaron was professional and friendly, not just with me but also with the other customers who were in the lobby and also with the customers he spoke to on the phone. And yes, I was eavesdropping 😄