About Business
Firestone Complete Auto Care is a leading Car Repair specialist serving the Montgomery, AL, Montgomery area. They provide a wide variety of solutions, including Tire shop, Auto air conditioning service, Auto repair shop, and other Car Repair tasks. Boasting a solid 4.1/5 rating from 113 verified reviews, their reputation precedes them. As a locally-owned business in Montgomery, AL, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Montgomery, AL.
Google Reviews
Hayley Thompson
★★★★★
2 months ago
Derek and Virginia at Firestone Tire on Maxwell were absolutely amazing! From start to finish, they were professional, knowledgeable, and genuinely kind. They took the time to explain everything clearly, answered all my questions, and made sure I felt confident about the work being done on my vehicle. Customer service like theirs is hard to find these days. I truly felt taken care of and never rushed or pressured. I will definitely be coming back and highly recommend asking for Derek and Virginia if you’re there!
Sweet Bea
★★★★★
2 months ago
I had an appointment Jan. 15, 2026 for an Oil change, Alignment , Tire rotation and Balance. Mr. Travis Webb greeted me with a smile and kept me inform of the work being done while I waited. I was please with the time it took for them to do the job. Job well done. Ms. Virginia Rosenberger took my appointment over the phone and understood what I needed done. Mr. Zaiden thank you. From: Mrs. V. Shavers
James Appling
★★
☆☆☆
3 weeks ago
I had an appointment and still had to wait 3 hours to receive service. Cost of simple repairs are out of control. I paid almost 100% more than I did for my last service. My vehicle is not performing to the desired standard and I'll have to make a return trip to hopefully get the issue rectified.
Paul Mitchell
★
☆☆☆☆
Edited 3 months ago
Horrible as for as customer service. The technician did a good job as far as the oil change, and tire rotation. They always try to up sell services. I asked for a basic oil change and got charged for a high maintenance oil change. I usually don't take my car, because of this. I will try to find somewhere else to go, ridiculous.
Emily C. Jackson, Ph.D.
★★★★★
4 months ago
I have always felt good about Firestone at Max Air Force Base because the service to my vehicle has always been excellent. I also like the ambiance in the lobby where I feel secure waiting for repair service to my vehicle in a shop on a military base. I also enjoy the open access to the Exchange Store and Burger King.
Mary Jackson
★★★★★
4 months ago
Customer service was second to none. Felt right at home. A projected 20 minute service took less than 10 minutes. The best. Highly recommend for any vehicle service.
Julio
★★★★★
6 months ago
Jennifer’s Customer Service is 10 Star level! Wish I had more stars to give. Friendly, knowledgeable, and professional; Jennifer really came through in the clutch to ensure I could get home! Virginia is equally as impressive and helpful! Fully endorse/recommend you shop at this location!
Naomi Mitchell
★★★★★
2 months ago
Travas has been phenomenal in assisting me with my vehicle needs !! I couldn't ask for better service!! I rate him "5" stars without any reservations!!
wade preston
★★★★★
4 months ago
Special thanks to the Maxwell AFB Firestone. Virginia and the team always greet you with a smile and get you in and out as quick as they can. This time it was headlights, last time was tires, cannot thank them enough for getting me back on the road.
Marcus Roberts
★★★★★
Edited 3 months ago
Attendants at the front counter were very polite and attentive. When I needed a charger for my phone they allowed me to utilize a personal phone charger of which I was very appreciative!!! Thank you for the service and hospitality.
Dennis Brown
★★★
☆☆
2 months ago
I am happy with the tires but I purchased 4 tire air pressure sensors. I took my car back 4 times and the sensor still does not work.
Joshua Hodges
★★★★★
8 months ago
Wonderful service! everyone was so kind and they ensured my vehicle was well taken care of! the staff was quick to change my oil and were pleasant to work with. the manager, Jennifer, was super kind and caring too, you can really tell she cares for her staff and customers. would definitely recommend and will be coming back for any other repairs my vehicle may need!!
DAYNE FOOTE
★★★★★
Edited 7 months ago
Repeat customer here and even though I showed up 45 minutes late for my appointment due to a contingency at work, they still got me through in a decent timeframe. This time it was a tail light replacement before I head out on a cross country hunting trip. Great folks, great work. Definitely will return.
Susan Scroggins
★★★★★
10 months ago
Brought my daughter's car in for repair today, I was afraid it wasn't gonna get me there. From the very first interaction with Jennifer Merritt, she put me at ease. She was so helpful and considerate. She told me what needed to be done and some things that needed to be scheduled. She helped me save with coupons and discounts and even split the payment. Couldn't ask for better service. And the mechanic exceeded my expectations. Car drives like a dream.
Marcus Gray
★★★★★
8 months ago
Travis Webb is a true professional and continues to provide good customer service. He answers all of my questions and gives me valuable suggestions. My experience has been wonderful with Firestone. He should be commended for his exceptional work and customer service.
Trisha Blanchard
★★★★★
9 months ago
My car died as I was parking out of the side by the bay doors. I went in and spoke with the people behind the counter and they wrote up my ticket and within 15 minutes I knew exactly what was wrong and they assured me they could get it fixed for me that day. They made sure I was aware of the full cost and the waiting time and kept me updated on their progress. If there were more than 5 stars offered I would give them to Firestone. Everyone was helpful, friendly and so cooperative. I will for sure be returning when I need service again.
Jedda Brantley
★★★★★
9 months ago
Derek and Virginia were extremely helpful and went out of their way to help me with my flat tire. They did a lot of things that was not required to help and they did it gladly. I was so happy to have met such wonderful people today. Thank you so much very much. You two made this situation so less stressful for me.
Jayson Eddelman
★★★★★
8 months ago
The Maxwell Firestone helped me out right when I showed up. My vehicle was serviced quickly without an appointment. The counter tech, Virginia, was very respectful, knowledgeable, and helpful! A+ for customer service! 🌟
Fred Thaden
★★★★★
7 months ago
Awesome! Great front counter and back shop customer relations. Really convinced me this Firestone (Maxwell AFB AL) is where I will service all three of my vehicles. Jennifer (Manager/front desk) and Antwain and David (mechanics) went above and beyond to help me out. After my vehicle stalled yeaterday on the way to work, and waiting 4-hours on the interstate in the AL heat, these three were a breath of fresh air. They quickly assessed the problem, provided the quote and did the repair ... all yesterday. Then, before I picked up my vehicle, Jennifer alerted me to another associated problem. Today, Antwain quickly corrected that (at no additional charge). Finally, when I went to pick up the vehicle Antwain pointed out another problem I had been noticing for the last couple months. David came out and quickly found the source of that problem and let me know how to resolve it (it is a very simple fix). Bottom Line: I received outstanding service and am 100% satisfied.
Kay Love
★★★★★
8 months ago
Travis is awesome I had a flat tire but couldn’t get on the military base so he came off base took my tire off, took it and fixed my tire then brought it back and put it back on my car in no time. When I tried to give him a tip he said no thank you and that he was happy to help. God bless you Mr.Travis
