Firestone Complete Auto Care

Paul

★★★★☆

5 months ago

Alignment was done well. Been going here for almost 2 years. So far so good. $230 pays for lifetime alignment. Not 5 stars because one time they broke my key fob which after I bought new one they reimbursed my new key fob cost.

Sherry Braga

★★★★★

5 months ago

Great service & went above & above! I pulled in just as they had closed (my tire air warning light had just came on) & Shane opened the bay back up & took care of my tire just before we were going on a trip. Later I came back for additional service & the whole team was great! Thanks SO MUCH!

Carolina Contreras

★★★★★

6 months ago

I have gotten my tires changed a few times here and they’re always very friendly and efficient. My partner also needed to have her car’s tire patched after a nail and they were able to give us an appointment first thing the next morning. The staff has always been very professional and explains everything needed very well.

Andre G

★★★★★

2 months ago

There was some miscommunication about where some hubcentric rings where located. They were needed for my wheel/tire install. Long story short, they corrected the mistake (miscommunication on both of our parts) and had me on my way in a relatively short amount of time. People make mistakes. It's going to happen. It's how you handle the person/situation that is far more important. And Matt, and his team, did a good job of that.

Kim Clifford

★★★★★

5 months ago

It was easy to get an appointment and was able to get helped right away. When the manager was initially going to charge me for rotating my tires, I mentioned that I had never been charged for tire rotation in the past as long as I had Firestone tires, he removed the charge for tire rotation even though I had not actually purchased the tires directly from Firestone.

Ashley Krischel

★★★★★

5 months ago

Visiting Vancouver and an hour away from home, my wife hits a curb ~ 2 tires blow! It's 3:30 p.m., and most places are closed. Firestone was open until 6:00. Called AAA and just hope that they would make it to me in time before Firestone closed. Luckily they did, and everyone at Firestone was super nice and treated me like a priority. Know we needed to obviously replace the two blown tires, but the other two were fairly worn... they were having a special that when you purchase four tires, you get money back ... so we opted for that, also had time for an oil change and new windshield wipers! My wife entered the store in panic mode, but Firestone really took care of her, helped her to calm down, and insured her that everything would be okay. AAA picked up the car at 340p & by 522pm, my wife was back on the road heading home! THANKS FOR SAVING THE DAY!

Anthony Almonte

★★★★★

4 months ago

Staff was super friendly from right when you walked into the door. Dennis worked on my jeep cherokee and was super fast and helped me out alot when a plug from my mud flap came out and was able to put it back in. Great service.

David Britton

★★★★★

3 months ago

Had a screw in my tire on a Sunday. Most places were closed. This place took me within 20 minutes, did a great job fixing the hole, rebalanced the tire/wheel and filled all others for $33. Very pleased😁

Heidi Trumbull Johnston

★★★★★

2 months ago

I walked in to have a tire repair made from a screw that punctured the tire. I explained that the car is a rental, and my wife and I noticed one of the tires was “running low” on air. I stepped out to look at the tire, and immediately saw the metal device sticking out of the tire. My wife made an appt to a different facility, and by the time I was ready to drive there it was already closed. I drove to Firestone, and immediately noticed the professionalism of how the business was running. I explained my wife and I are from out of state, came to Vancouver to visit family, and the car is a rental. I showed the gentleman who works at Firestone the rental key, and he said “oh yeah, we’ve done tons of business with them.” After the tire was repaired, the gentleman showed me the screw that punctured the tire, which was huge and had no sharp point. He gave me the key to the car, and said “have a good day, no charge!” That made my day!! JJ

mikki H

★★★★★

3 months ago

I've been a customer at Firestone for over 15 years and rely on them for all my tire needs. I’ve had great experiences at the Olympia, Kennewick, and Vancouver locations. The service is always friendly, honest, and reliable. Shout out to Dennis at the Fourth Plain store. He always goes out of his way to help out and to make us smile.

Shane Thompson

★★★★★

4 months ago

Very pleasant service, previously in with the suspicion of possible transmission issues but wasn’t sure. Thankfully after a few weeks of hypothesizing and testing we finally tracked my problems back to faulty spark from my coil packs, which in the long run saved me an extra 3k in overall expenses. Highly recommend, if you have any questions or concerns about your vehicles health and longevity, give Firestone a call and they will work with you to keep your vehicle on the road instead of sitting in your driveway.

Jeff Ginter

★★★★★

4 months ago

They had my tires in stock and finished in about an hour and a half. They put my car on the alignment lift and showed me that the rear was a little off. But didnt try to push it. I will be back later to have the alignment done. Probably at 5,000 mi.

James Allison

★★★★☆

3 months ago

It was fantastic and a knowledgeable experience. I was a little shocked that a full synthetic oil change cost me $100. I absolutely love the lifetime alignments though! I felt it was worth the price. I would recommend Firestone to friends and family.

Natasha Trachsel

★☆☆☆☆

9 months ago

Do not waste your money on the lifetime alignment warranty. You are basically paying for them to treat you like garbage. The last 4 times I have gotten an alignment I have taken my vehicle here first and then it was so bad afterwards I tried taking it to the one in Hazel Dell. This is the final result (see photos). I cannot believe the incompetence of these workers. Why was my hood open while my truck was in the bay? Absolutely terrible customer service, rude staff. If you are not early they will put another vehicle in front of yours and you have to wait for them to do that vehicle too. 2/2 garbage alignments this go around. Im not the only one either. My friend has a lifetime alignment warranty as well. They left clamps on his CV boots and drive shaft. The first time they did it he had to have his boots replaced. He also went to this location too and they did it again! Thank goodness he checked before he left the parking lot. What do I do now? Take my vehicle elsewhere and pay I guess. What a waste of literally 8 hours waiting for them to fix not a single thing. Don’t trust them, this is so dangerous it could cause an accident.

Tim Witcher

★★★★★

5 months ago

Tristan (over the phone) and the gentleman who actually processed the sale the next day, were courteous and consistent with the quote given for service. They were shorthanded for techs, but still got me in and out timely. The gentleman who I can't recall his name, even walked me to the door as I have a cane and the floors slick finish made me walk carefully. A few days earlier, I stopped in for a tire inflation and a red haired tech took great care of me as well. Overall, consistently great service from all three employees. 👍🏾

Parker Marsh

★★★★★

2 months ago

This firestone did a tremendous service on my vehicle, store manager Mat is the embodiment of what customer service is about. Clear, and precise communication paired with respect and hospitality. This is the Firestone you should choose for any future needs. Be sure to ask for Mel if you have the opportunity he is Exceptionally skilled and is very precise and knowledgeable. My go to guy for any vehicle work needed done.

Jeff Best

★★★★★

a month ago

Good news, I brought my car in for a lifetime alignment which I'm super happy about, I was in and out of the shop within an hour and the service manager, Mat was absolutely wonderful, I had some noises in the front end, he had his mechanic perform the alignment and took it for a test drive to determine the noises. I'm super happy for Mat and his team, they did a fantastic job and everything is now better. I highly recommend Firestone, Mat and his team. Will I be back, absolutely !