Firestone Complete Auto Care

Jessica DuBois

★☆☆☆☆

a month ago

Awful experience! Scheduled appointment stating the issue is computer related, dropped off the vehicle just to receive a call that it's a computer issue and couldn't work on it. I was not made aware that they were unable to work on a computer issue when scheduling the appointment for a computer issue. When I questioned bring charge, I found the manager to be manipulated by acting as if his employee wouldn't get paid, if I didn't pay. Also stated that customers don't know what they are talking about, so that's why the appointment was made even though we were stated the issue. Also, questioned why would we bring it there if we knew what was wrong with it, I mean I was under the impression tgey coukd fix it. He also implied that we my unwillungness to pay may ve because we don'thave money. But even before any of this started he greeted us by telling us how awful our vehicle brand is, without us asking him, his thoughts on our vehicle.

Megan Hixson

★☆☆☆☆

Edited 7 months ago

I don't know why they have the rating that they do because Firestone is the biggest rip-off that I have ever seen. Not only did I discover that I did not need a blower motor, it turns out that I just needed to clean the connector and remove some debris from the blower motor. Which I was able to do on my own. Not only did they quote me 10 times for what a part would have cost me, yes $400 for a $40 part, it turned out that wasn't even the problem... Once it was removed it's working like a champ. If I was a mechanic at Firestone, I would tell people I worked at McDonald's, because slapping together a greasy burger would be far better than admitting that I am ripping off hard-working Americans just trying to make ends meet. Shame on you Firestone. Stick to tires it's what you're good at I guess. I personally will never bring my car to you again and I will actively be telling people not to bring their vehicles to your business. Thanks for wasting my time and my money. Also, as for your "courtesy" check.... I had my battery tested 2 months ago and it's fine, and if you actually removed a nail from my tire without plugging it, that would make you literally the worst person in the world. Again, shame on you Firestone.

Danny Truax

★★★★★

2 months ago

Omar W. Took great care of me while I was experiencing coolant issues in my 2020 Ram truck. Im very pleased with the work that was done.

Jeff Guidry

★★★★★

5 months ago

My wife and have been having trouble getting her tires balanced. Mr. Dwayne went out of his way to get them as best as they could be and also took the time to show us what was causing the issue. I will be taking all my business to this location from now on due to his efforts. Its hard to find someone who takes pride in what they do and seem to genuinely have the customers satisfaction in mind these days. I can honestly say you have an employee like this working for your company. Thanks again Mr. Dwayne!

Stevie Desmond

★★★★★

2 months ago

Quick and fast service and top notch work from employees. They have taken care of every need for me and all my vehicles. Highly recommend.

Lashone Bushnell

★★★★★

2 months ago

They where very nice and very quickly and I enjoyed my stay. Will be coming back. A d i think everyone should go and check them out. They are an amazing team ❤️

April Gonzalez

★☆☆☆☆

2 months ago

If I could give this place a 0 I would JIM has THE WORST customer service. He does not greet you when you walk in he will have you standing there about 5 minuites before he asks you what you came in for today and just gives off a bad attitude and even when i called and scheduled an appointment they told me 20 minuites to an hour when i went at my scheduled time JIM wants to to say no ma’am its going to be longer than an hour. Okay so what was the point of making an appointment and saying 20 minuites to an hour if thats not really what you meant. This is the 2nd time he has been rude to me something needs to be done I will be calling the store manages Dwayne in thr morning because JIM told me NO he will not provide me with his phone number.

Steve Lemmings

★★☆☆☆

2 months ago

Was able to get me in for a oil change, Air and fuel filter, charged me $561 in parts...my figure which is high was $333. Once I received my vehicle it smells inside and outside of diesel fuel. Use firestone before, not sure I'll go back, at least to the one in Nederland TX.

Britt Fair

★★★★★

2 months ago

Awesome service! They helped us out so much and got us a great deal. In and out quick, and they're always so friendly and helpful. Won't go anywhere else! Thank y'all for your hard work!

sara pratt

★★★★★

4 months ago

I dealt with the amazing Mr Dewayne. I had a flat on my car that were specialty tires. I went to 3 places before stopping at Firestone and they did not have the tire or would take a week to get them. Dewayne got me in and ordered 2 new tires for me that were delivered the next day! He called me as soon as he got them and had the 1st one put on by the time I got there. Now my car is safe again and all thanks to the fine gentleman that were working there. They were even able to get my spare out from under my system which I have never been able to do! I will definitely be going back in for my front tires when its time and for my scheduled maintenance. Thank u guys so very much and God bless all of u

Team 3 Distributors

★★★★★

2 months ago

Came in 1/14 at closing time and John literally got everything they could to get me on the road. When I was leaving,he said be careful,one block down the street another blow out.came back 1/15 and tires and spares was replaced diagnostic and oil change. In a timely manner.thank youll

Brittany St. Cyr

★★★★★

3 months ago

My car wouldn’t start and I had a flat tire the week of Christmas and I was extremely grateful my go-to shop was open and could squeeze me in no appointment. They were thorough, kind, and straight forward with all services provided. If you want a job well done, stop by Firestone in Nederland.

Ashley Butler

★★★★★

2 months ago

I normally go to Firestone when I am in Beaumont, Tx. However, I needed car work on the rental I have. The rental company, has switched who they do maintenance with this month. So, the Firestone at this location in Nederland, was able to get the rental car checked-in with the new company in no time. There restrooms are kept clean, which is a plus. They will completely service as quick as they can. They will also let you know how long the wait maybe as well.

Rachal Kidder

★★★★★

3 months ago

It is Christmas Eve, and we are headed out of town for a short trip. We found a huge nail in our tire, stopped at Firestone on Nederland Avenue, were greeted with a welcoming attitude, and they were happy to help , so we could get on the road. Thank goodness they’re open today… and had room for us at “the inn.” We really appreciate the kind customer service . We will be coming to this store for future tire needs. Merry Christmas!!

Houston YES

★★★★★

2 months ago

Great experience got me all set up with an account. Tire rotation and oil change took about and hour. All the guys in the shop were super helpful and nice. No gimmicks at the Firestone in Nederland!

Joseph Barrow

★★★★★

3 months ago

Everyone was very friendly and even though I didn't have an appointment they still got me in quickly and took great care of me. When an unexpected problem came up, they called me right away and gave me several options on how to solve it, and I don't mean just the expensive option or more expensive. They were actually able to solve the problem without costing me more, and I appreciate the fact they let me know the risk of doing it before they ever started. I was very impressed with their integrity, and convinced me this is now my permanent spot for service.

Makennah Barbosa

★★★★★

2 months ago

I had a great experience at Firestone Complete Auto Care in Nederland! I was in and out super quick, the service was excellent, and the team did an amazing job. They took the time to walk me through everything and explain the process before I paid, which I really appreciated. Super professional and stress-free — I’ll definitely be back!!