Firestone Complete Auto Care

Kelly Harper

★☆☆☆☆

Edited 2 years ago

I originally left a 5 star review here based on my customer service experience. The team was friendly, provided good communication, and ‘finished’ the job on time. Little did I know at the time... I’m updating my rating now based on the quality of actual vehicle maintenance provided. I took two different cars here for state inspections and oil changes, perhaps the most basic of maintenance services. One vehicle I needed for a long road trip not long after my visit. Upon arrival at my destination after 8 hrs on the road, I discovered oil dripping from under the vehicle. I then spent an afternoon investigating the source and cleaning up the mess. Ultimately washed about half a quart of oil out of the engine compartment where it was spilled by the tech near the oil filter housing. Rechecked oil fill level several times before my return trip, and appears to be stable. We’ll see what my regular mechanic finds. On the second vehicle, I returned home to find another oil slick in my garage, pics included. This time it appears to be a loose drain pan plug, which was barely finger tight in the pan (I was easily able to turn it with oily fingers). I tightened it with proper torque and will continue to check the level. The only silver lining here is the car with the loose drain plug wasn’t the one I drove 1,000 mi round trip. Would’ve left me stranded in East TX at a minimum and easily could’ve ruined an old car we love. Called and got the run around, so here I am... If anyone at Firestone wants to try to make this right, I’d be happy to reconsider my review. Meanwhile, buyer beware.

Cristian Albarracin

★★★★★

a month ago

They did an amazing work. Not just changed my oil but also replaced my oil drain plug that some other store stripped.

Mike Russell

★★★★★

5 months ago

I use Firestone at this location on a regular basis. I find the staff to be extremely helpful and prompt. I have not had any issues with this store. I would recommend it to anybody asking me for mechanics.

D. Rubio

★☆☆☆☆

Edited 5 months ago

Went it for a coolant leak, and got a call back saying it was going to be $602 TOTAL, something that is usually between $200 and $300 at my local mechanic, but it was something I had to do or car was not driveable, get a call the day after and they tell me the part is already fixed but now they have to replace all the coolant in the system and that’s going to be another $150, something they knew beforehand of course, but they hid it until there was no going back. When i come to get my car and pay for it, surprise!, the total is now $850, out of nowhere, a couple extra charges they hadn’t mention either and they knew even before they started fixing it. As expected, big companies scam and there’s nothing you can do, had to come here because every other place around was closed (it was a sunday) but, save your time and your money and don’t come here if you can avoid it. UPDATE: car broke down and I took it to another firestone, now they are claiming it’s a different part from the same system and want to bill me another $800. This is a scam. Please people, do not go here!! Anywhere else will be better and cheaper!

Sandra Leyendecker

★★★★★

3 months ago

I feel I was treated ever well. Provided good service. I feel I was provided excellent customer service. I feel the prices were fair and I will recommend this Firestone store to my friends and family

Kyle Heflin

★☆☆☆☆

4 years ago

Got my car worked on here on Saturday needed a front alignment they discovered my control arm was visually bent. They said I needed a new one I agreed. They told me they test drove it. Everything looked good to go they mention if the car is feeling funny I might need tie rods down the road. Well here I am again at Firestone on Monday not even driving my car on the weekend. My axel is coming apart! I have axel grease all over my tire! And just spend a $1000 on this in a course of three days with the Firestone credit card! With the axel coming apart im just happy I was able to take the day off of work and apologize to my clients about the incident.

Ron Richard

★☆☆☆☆

4 months ago

Set an appointment for 9AM to get an oil change and wheel alignment. Watched multiple people come in for an oil change and leave before my vehicle was even moved. At 1:30PM, car still hadn't moved so I decided I was done waiting and asked for my keys back. What is the point of taking an appointment if they aren't going to stand by it. Thanks for wasting my day Firestone! Won't be going back here or sending anyone that way.

Sam Boland

★★★★★

4 months ago

Shane and “the guy in the background” were awesome. Super quick service (faster than they said), very communicative, and affordable. My second time and I’ll go back again, too.

Chris Bryant

★☆☆☆☆

a month ago

After the state inspection on my vehicle was completed, I had to wait an additional 35 minutes to retrieve my vehicle. My vehicle was blocked in the inspection bay by a large, semi truck on site to make pickup of waste materials

Jimmy Pazaron

★★★★★

6 months ago

I'm not from the Austin area and urgently needed to buy two tires. The service was excellent. The staff was friendly, and they performed the work on my car efficiently, completing it in a very reasonable amount of time. I was in and out without any unnecessary delays, and the staff honed my appointment time. The Staff was a big part on getting me home Safe!

Dawn Grace

★★★★★

a month ago

I wish I didn’t have much experience with mechanics, but I do. Firestone didn’t feel like a chain in my experience of great personal customer service. I really appreciate their care and reasonable cost.

Kristen McMullen

★★★★★

a month ago

They were extremely fast and friendly! I was able to get my daughter’s car repaired same day, on a Sunday! I will only use Firestone in the future. Thank you!

Kayla Marie Coates

★★★★★

3 months ago

Mark & Sharaf saved my life (metaphorically speaking)! I got a nick in my tire the evening before Thanksgiving on my way home from a long day of work that was causing air to escape super quickly & I called this location super quick since I knew I probably still had that set of tires under warranty considering I had to replace them within the past year from an unpatchable hole from a screw previously, & they were super busy, but said they could squeeze me in to at least check out the tire to see if it was patchable, but if it needed to be replaced, they wouldn't be able to do it that night. Well, I got there and it wasn't patchable, but they figured since I was there already and they were going to be closed the next day, they replaced it right then and there so I wouldn't have to deal with a tow truck when they reopened on Friday! AND it only cost me $23 with the warranty!! AAAND I was in and out in less than 30 minutes right before they closed!!! Thank you Firestone and thank you Mark & Sharaf!!!

elton baird

★★☆☆☆

4 months ago

Honestly the service here has gone down but the prices went up. I went for an alignment they charged me 10 dollars just to do a check on it then quoted me 160 dollars to do the alignment “because they had to recalibrate the sensors” then I also requested them to just do a full diagnostics or my car since it was in a small accident and was told that they could just fix one thing it had to be everything at once which cost at the time 2k+. I am taking my business elsewhere but just wanted to leave this here for other that their are other places offering the same service for way less example [BreakCheck: $70 plus taxes for an alignment]. I am mostly upset because I spent over 2 hours there waiting in the office for them to tell me this and just had to leave because “everything had to be done at once”

Linette Sanchez

★☆☆☆☆

4 months ago

Please do not take your car here. Go anywhere else where they have competent staff. I had the worst experience here. I took my car for an oil change and to get it aligned on 10/25/25. When they returned my car, they told me that they needed to repair the tie rod ends on the right side of my car. My car was perfectly fine before taking it to service and their technician is the one that broke it when he was doing the alignment. Then they tried to charge me $400 to replace it. I do not trust their staff to put a single finger on my car ever again! Please go anywhere else where they will treat their customers and cars with respect.

George Nganga Official

★★★★★

4 months ago

Very professional guy there named A.J that’s so great in customer XM Even talked me into a lifetime alignment package that I’ve always carried in my previous vehicles Highly recommend

carolyn williams

★★★★★

3 months ago

Can't say enough nice things about the mechanics at this Firestone South Congress location. AJ and his team are just wonderful. Engine light had come on and had taken it to another location to get it fixed. Ended up with another issue that shouldnt have happen. AJ and his team took the time to go over my vehicle thoroughly and informed me what needed to be done. Highly recommend if you go to a Firestone to go to the South Congress location. So thank you AJ, Tim, Shane and the others for the excellent work done. It is peace of mind I can take my car where I know it will be taken care of. P.S. Referred a coworker and she came back just as satisfied!! Keep up the good work guys!!