Firestone Complete Auto Care

Shamika Smith

★★★★★

3 weeks ago

Great customer service and care. They communicated every step of the way during the time my vehicle was in their care.

Jeremy Homer

★☆☆☆☆

a month ago

I went to get my warrantied tire looked at and patched knowing it had a small leak. I was advised that the location of the screw they found in the tire made the tire unsafe to patch stating “if it’s an inch from the sidewall it’s unsafe to patch”. After speaking to a friend that works for Firestone he told me that was not true and that it’s a quarter of an inch from the sidewall is the limit. Feel lied to and taken advantage of. Was sold a new tire and new warranty which cost me more than this service should have. Was also told I was going to be charged for the patch which I was under the impression was supposed to be free being that I have the warranty.

Micheal Mendoza

★★★★★

6 months ago

I appreciate that they haven't lied to me. Other locations have been dishonest. They were honest, even though they lost money because of it. They could have lied to me and I would never have known. I appreciate that. They lost a few dollars last Sunday, but they'll get plenty more because of it. The auto shop business is a long game. Play it right and you'll succeeed. People come back to good shops because there are so many crooked ones. I was an auto mechanic for 20 years. I trust this shop. For tires and alignment, at least. :)

Wendy Gleason

★★★★★

3 months ago

Earl and Geraldo were excellent. I am a Hospice nurse and I got a flat tire. I have a Fiat. Not only did they get the tire delivered immediately; but they were friendly. 👌👌👌🤗🤗🤗🤗

Maribel Pineda

★★★★★

2 months ago

I am very happy with the service I received today! Brian was efficient and was keeping me posted on tire situation! I had previously bought the warranty and it was worth it ! Tire needs I will be coming here for all my cars!

Barry Anderson

★★★★★

a month ago

Yesterday I took my Mazda C-X5 in to my nearby Firestone store and took advantage of their free air. My drivers side rear tire was low and that was corrected quickly. Today I returned as my tire was low again. The problem was quickly diagnosed as a nail in the tread. It was fixed by the technicians and my Mazda is now working perfectly again.

Lee Barnett III

★★★★★

3 months ago

Donald was extremely helpful and informative in regards to my tire issues. He was extremely knowledgeable and courteous towards me throughout my service visit. He even corrected my lack of caps and replaced them appropriately. I am a lifelong customer of Firestone and I value the customer service at most locations since I travel a lot.

Key Key

★★★★★

7 months ago

Came in to her car worked on and Gerardo and Earl were so amazing this is the best place in town! Please come check out this team! And the guy with the dreads was super nice too

Adriana Gonzalez

★★★★★

2 weeks ago

Earl was great! The wait time wasn’t as bad as I expected it to be. My truck is now running smoothly and feeling brand new again.

Aspen Knieper

★★★★★

2 months ago

Quick, respectful, reliable service provided by Brian. Excellent performance from one of their run-flat tires and decent prices for annoying to find tires.

Silvia Garcia

★★★★★

3 months ago

Great service. Super friendly staff! Bryan made sure I was taken care of and Donald is a super nice guy. He changed my tire and made sure I was happy with the service. I would definitely recommend this shop to everyone if you want to be treated right. Thanks to all you guys!

Guy Brazzel

★☆☆☆☆

2 months ago

I haven't even had these tires for 3 years. They charged me 422.00 for a new tire. It was still under warranty and had road hazard warranty. The tires were almost 2 grand. I asked them to balance and check the other tires they said yeah we will take care if you. When I got back to pick up my truck they put the new tire on and only put 30 pounds in it. My tire light was on on my dash had to ask them to put air in it. I am not happy with the service or the warranty.

Norma Rodriguez

★★★★★

a month ago

This is the first time I have received great, sincere, courteous & honest service from Firestone staff. I hope they will continue to be there when I need them. I have been disappointed when I get a different manager, service person every time I go. I depend on reliable honest men because I am an old lady that has been constantly been taken advantage of. Please send me an email for my account payment.

Andres Herrera

★★★★★

6 months ago

Love coming to this Firestone in Vegas! Gerardo and Earl always take care of me and ensure I always get the best service and price for my service needs for my Tesla’s. Thank you guys always! 🙏🏻

Scott Rawson

★☆☆☆☆

3 weeks ago

Had my Firestone tires rotated and balanced, and in removing the old weights and rebalancing the tires the technician damaged the wheels. When I confronted the manager about it, he basically said that it wasn't their fault. And when I asked him what he was going to do about it he told me he wasn't gonna do anything. And told me to leave. I spent $415.63 on a lifetime alignment. I am very disappointed in the management at this location. We are full-time rvs, with limited income.

Emanuel Perez

★☆☆☆☆

a month ago

This store is very unprofessional, His Name was Brian S. And he has being sarcastic and making fun or me, i made an appointment with 1 day ahead and when i got to the store with the appointment confirmed, and he tells me i had to leave the car for a simple alignment that should not take longer than 45 minutes to 1 hour (I've done it before) and nobody called me to let me know that i needed to leave the car, then he goes ahead and dismissed me very disrespectful! It's a shame because the first time i visited this location the guys were great and very fast! And they did an amazing job with my car and they told me everything that needed....

Amber Berkshire

★★★★★

a month ago

My car died on me while I was driving, I called to make a claim and the first 9ne that came up to take my car to for repairs was Firsestone. I called and spoke with Alex. He made me feel at ease. Then once I got my car towed to Firestone, Gerardo took my keys and had me informed every step of the way! Even called me to let me know my parts came in! Thank you so much Alex and Gerardo! Will definitely recommend and will be back!